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Reviews of Hôtel Marsiho by HappyCulture - ex Best Western Marseille

16, Cours Belsunce, 13001 Marseille, France

#24 of 109 hotels in Marseille

Guests' Choice

Review Score

Based on 694 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.8

  • Facilities

    8.3

  • Staff

    9.2

  • Value for money

    8.3

  • Free Wifi

    8.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 11, 2024

    7.0
    Nice time
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Stairs and price and narrow rooms

    Location and freindly stuff

    Stayed in May 2024

  • Reviewed: June 7, 2024

    8.0
    Very Good
    • Family with young children
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Our room was a bit small.

    Excellent staff, very helpful.

    Stayed in June 2024

  • Reviewed: June 3, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    The front desk / reception staff were all amazing, welcoming, helpful and super kind! A massive thank you!

    Stayed in June 2024

  • Reviewed: May 31, 2024

    8.0
    Very good option near the marina
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights

    Very good hotel close to the old port and marina. The place is clean and the services are excellent. There is always available snacks in the rest areas. The bed was comfy and the breakfast was very good.

    Stayed in May 2024

  • Reviewed: May 22, 2024

    9.0
    It served our needs for one night. A nice touch was a handwritten note with a little gift soap.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was a clean room, the hotel seemed to be well taken care of, and there was a kettle available for coffee in our room, since we didn’t have included breakfast.

    Stayed in April 2024

  • Reviewed: May 14, 2024

    9.0
    A great room in a convenient location.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The bathroom was quite small and not the cleanest.

    Great family room and close to the port.

    Stayed in May 2024

  • Reviewed: May 4, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 3 nights

    There was no minibar/fridge in the room for some reason.

    A very nice hotel with its own unique style, the room and bathroom were fairly big. Nice buffet breakfast; also tea, coffee and snacks are available in the common area 24/7. Very nice staff. Right around the corner from the port and blvd. Canebiere.

    Stayed in April 2024

  • Reviewed: April 20, 2024

    9.0
    Good value for money and very friendly.
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff are very friendly, I arrived early but did not have to wait to check it was very efficient. The hotel is well situated for thé vieux port and metro and although the room was small it was very clean and the bed was comfortable. I felt very safe as a woman alone.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    9.0
    A place I would definitely return to in Marseille.
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Things that could be improved: The AC is not working or I couldn't figure out how to get it running; I didn't ask about it, but even when opening the windows, the noise from the street at night is loud. For the double bed, we had two single beds pushed together. Overall, it's okay but could be better.

    A place I would definitely return to in Marseille. The staff is very friendly. Accessible location with public transportation and close to the Old port. Breakfast was very good even though I didn't have it included in my stay.

    Stayed in April 2024

  • Reviewed: April 14, 2024

    7.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    No air conditioning on

    Not applicable

    Stayed in April 2024

  • Reviewed: April 9, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I stayed in 2 rooms . 1 of them was way too small, you just fit in ( second floor) The breakfast is really poor and needs so many things to be added . Definitely is not worth 12 euros for it.

    Very friendly staff in the reception

    Stayed in April 2024

  • Reviewed: April 2, 2024

    8.0
    Incredible hotel, the staff are lovely and Aurélie made our stay much better.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bed wasn’t perfect and a bit of noise pollution.

    Relatively clean, good snack bar, premium location and incredibly friendly and helpful staff.

    Stayed in April 2024

  • Reviewed: March 25, 2024

    9.0
    Lovely quirky hotel. Staff extremely friendly and helpful especially Theo.
    • Leisure trip
    • Travelers with friends
    • Standard Triple Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing

    The location was superb. Great access to the old port

    Stayed in March 2024

  • Reviewed: March 21, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I requested a receipt after my stay via email and never heard anything back. This was very frustrating as I needed it for a compensation claim

    The hotel was brilliant to stay in.

    Stayed in February 2024

  • Reviewed: March 20, 2024

    9.0
    A very friendly place in central Marseille near Vieux Port
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The back alleys of the hotel could be a bit dodged at night, but it’s better in daytime. It’s better to take the main road if you’re coming from the train station.

    The common area / breakfast room is quite nice with free drinks available all day. I didn’t try the breakfast here but come here for coffee and water after a long day, often there are other guests in the room. It’s nice to meet other guests (or chat with the staff) for a solo traveller :) My stay was wonderful thanks to Théo who was at the reception when I first came. He also gave some great recommendations for restaurants and we had some nice chats during my stay. His friendliness and smile were especially memorable :)

    Stayed in March 2024

  • Reviewed: March 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Actually the location almost was in the city center but unfortunately the street that the hotel established, doesn’t make me feel like safe.

    Staff was helpful and kind, the room and breakfast was good.

    Stayed in March 2024

  • Reviewed: March 12, 2024

    9.0
    Exactly what you need in the heart of Marseille :)
    • Leisure trip
    • Travelers with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very good location, friendly and welcoming staff with a lot of attention to details (small welcoming present and birthday wishes).

    Stayed in March 2024

  • Reviewed: March 12, 2024

    9.0
    Nice hotel at a great location
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    The hotel itself is really nice: excellent location at walking distance from Marseille's greatest spots; friendly staff; clean accommodations. But what really made a difference was that they had free water, coffee, and hot chocolate all day long. It made our life much easier walking around the city. I can certainly recommend the hotel.

    Stayed in March 2024

  • Reviewed: March 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The people who work there are incredibly friendly and supportive!

    Stayed in March 2024

  • Reviewed: February 25, 2024

    8.0
    Small room but livable
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Noice in the street at all hours

    Close to the center

    Stayed in February 2024

  • Reviewed: February 25, 2024

    9.0
    Good location, friendly staff, nice room.
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 7 nights
    • Submitted from a mobile device

    As often happens, the shower leaks onto the bathroom floor making it alarmingly slippery - I’d sacrifice the bath mat and a towel to mop up the water and avoid an accident.

    Great location just a few minutes from the Old Port, an easy walk from the train station and close to trams and metro. The staff were friendly, the bed was comfortable, the heated towel rail was awesome and there was a kettle in the room.

    Stayed in February 2024

  • Reviewed: February 25, 2024

    7.0
    Nice stay, value for money and nice staff
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Although it is in a nice part of town it is in a slightly dirtier part of town The walls to the corridor are quiet thin so if people check in or out early or late it can wake you up sometimes

    Decent breakfast for the price Room was nice and bathroom was very modern Front desk staff are lovely and helpful Location is close to the old town, port and grocery stores Although it’s on a main strip the room couldn’t hear much of the noise outside

    Stayed in February 2024

  • Reviewed: February 21, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Receptionist who checked me she is not friendly and her customer service very poor

    Stayed in February 2024

  • Reviewed: February 17, 2024

    9.0
    Excellent place to stay
    • Leisure trip
    • Group
    • Standard Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Clean, friendly staff, good location

    Stayed in February 2024

Showing 1 - 25

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