16, Cours Belsunce, 13001 Marseille, France
#24 of 109 hotels in Marseille
Guests' ChoiceBased on 694 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
8.8
Facilities
8.3
Staff
9.2
Value for money
8.3
Free Wifi
8.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 11, 2024
Mohamed
EgyptStairs and price and narrow rooms
Location and freindly stuff
Stayed in May 2024
Reviewed: June 7, 2024
Yuko
IndiaOur room was a bit small.
Excellent staff, very helpful.
Stayed in June 2024
Reviewed: June 3, 2024
Matthieu
SwitzerlandThe front desk / reception staff were all amazing, welcoming, helpful and super kind! A massive thank you!
Stayed in June 2024
Reviewed: May 31, 2024
Raulsantosdelacamara
SpainVery good hotel close to the old port and marina. The place is clean and the services are excellent. There is always available snacks in the rest areas. The bed was comfy and the breakfast was very good.
Stayed in May 2024
Reviewed: May 22, 2024
Christine
United States of AmericaIt was a clean room, the hotel seemed to be well taken care of, and there was a kettle available for coffee in our room, since we didn’t have included breakfast.
Stayed in April 2024
Reviewed: May 14, 2024
Matthew
NetherlandsThe bathroom was quite small and not the cleanest.
Great family room and close to the port.
Stayed in May 2024
Reviewed: May 4, 2024
Dana
RussiaThere was no minibar/fridge in the room for some reason.
A very nice hotel with its own unique style, the room and bathroom were fairly big. Nice buffet breakfast; also tea, coffee and snacks are available in the common area 24/7. Very nice staff. Right around the corner from the port and blvd. Canebiere.
Stayed in April 2024
Reviewed: April 20, 2024
Diane
FranceThe staff are very friendly, I arrived early but did not have to wait to check it was very efficient. The hotel is well situated for thé vieux port and metro and although the room was small it was very clean and the bed was comfortable. I felt very safe as a woman alone.
Stayed in April 2024
Reviewed: April 15, 2024
Ledjont
AlbaniaThings that could be improved: The AC is not working or I couldn't figure out how to get it running; I didn't ask about it, but even when opening the windows, the noise from the street at night is loud. For the double bed, we had two single beds pushed together. Overall, it's okay but could be better.
A place I would definitely return to in Marseille. The staff is very friendly. Accessible location with public transportation and close to the Old port. Breakfast was very good even though I didn't have it included in my stay.
Stayed in April 2024
Reviewed: April 14, 2024
Mary
IrelandNo air conditioning on
Not applicable
Stayed in April 2024
Reviewed: April 9, 2024
Emmanouil
GreeceI stayed in 2 rooms . 1 of them was way too small, you just fit in ( second floor) The breakfast is really poor and needs so many things to be added . Definitely is not worth 12 euros for it.
Very friendly staff in the reception
Stayed in April 2024
Reviewed: April 2, 2024
Nika
FranceThe bed wasn’t perfect and a bit of noise pollution.
Relatively clean, good snack bar, premium location and incredibly friendly and helpful staff.
Stayed in April 2024
Reviewed: March 25, 2024
Linda
United KingdomNothing
The location was superb. Great access to the old port
Stayed in March 2024
Reviewed: March 21, 2024
Micheál
IrelandI requested a receipt after my stay via email and never heard anything back. This was very frustrating as I needed it for a compensation claim
The hotel was brilliant to stay in.
Stayed in February 2024
Reviewed: March 20, 2024
Loretta
Hong KongThe back alleys of the hotel could be a bit dodged at night, but it’s better in daytime. It’s better to take the main road if you’re coming from the train station.
The common area / breakfast room is quite nice with free drinks available all day. I didn’t try the breakfast here but come here for coffee and water after a long day, often there are other guests in the room. It’s nice to meet other guests (or chat with the staff) for a solo traveller :) My stay was wonderful thanks to Théo who was at the reception when I first came. He also gave some great recommendations for restaurants and we had some nice chats during my stay. His friendliness and smile were especially memorable :)
Stayed in March 2024
Reviewed: March 19, 2024
Verda
TurkeyActually the location almost was in the city center but unfortunately the street that the hotel established, doesn’t make me feel like safe.
Staff was helpful and kind, the room and breakfast was good.
Stayed in March 2024
Reviewed: March 12, 2024
Audrey
FranceVery good location, friendly and welcoming staff with a lot of attention to details (small welcoming present and birthday wishes).
Stayed in March 2024
Reviewed: March 12, 2024
Morenobryan
GermanyThe hotel itself is really nice: excellent location at walking distance from Marseille's greatest spots; friendly staff; clean accommodations. But what really made a difference was that they had free water, coffee, and hot chocolate all day long. It made our life much easier walking around the city. I can certainly recommend the hotel.
Stayed in March 2024
Reviewed: March 1, 2024
Christian
GermanyThe people who work there are incredibly friendly and supportive!
Stayed in March 2024
Reviewed: February 25, 2024
Jaime
United States of AmericaNoice in the street at all hours
Close to the center
Stayed in February 2024
Reviewed: February 25, 2024
Sarah
CanadaAs often happens, the shower leaks onto the bathroom floor making it alarmingly slippery - I’d sacrifice the bath mat and a towel to mop up the water and avoid an accident.
Great location just a few minutes from the Old Port, an easy walk from the train station and close to trams and metro. The staff were friendly, the bed was comfortable, the heated towel rail was awesome and there was a kettle in the room.
Stayed in February 2024
Reviewed: February 25, 2024
Qian
AustraliaAlthough it is in a nice part of town it is in a slightly dirtier part of town The walls to the corridor are quiet thin so if people check in or out early or late it can wake you up sometimes
Decent breakfast for the price Room was nice and bathroom was very modern Front desk staff are lovely and helpful Location is close to the old town, port and grocery stores Although it’s on a main strip the room couldn’t hear much of the noise outside
Stayed in February 2024
Reviewed: February 21, 2024
Ferid
United KingdomReceptionist who checked me she is not friendly and her customer service very poor
Stayed in February 2024
Reviewed: February 17, 2024
Mark
United KingdomNothing
Clean, friendly staff, good location
Stayed in February 2024
Medford, USA
Mojácar, Spain
Singapore, Singapore
Adorp, Netherlands
Elbigenalp, Austria
Palermo, Italy
Paignton, UK
Savannakhet, Laos
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content