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Reviews of Best Western Plus Au Grand Saint Jean

18 Rue Du Faubourg Madeleine, 21200 Beaune, France

#28 of 39 hotels in Beaune

Guests' Choice

Review Score

Based on 52 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.2

  • Location

    9.1

  • Facilities

    7.8

  • Staff

    8.3

  • Value for money

    7.9

  • Free Wifi

    8.5

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Showing 1 - 25

  • Reviewed: May 30, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night

    Great location

    Stayed in April 2024

  • Reviewed: May 30, 2024

    7.0
    Hotel in a good location but overall experience could have been better.
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night

    The room was very small and the overall feel and look of the hotel was a bit tired. Overall, the experience was not good value for money. Had we known about the works in front of the hotel when initially booking, we would have gone elsewhere.

    The hotel was well located close to the centre of Beaune. Unfortunately there were a lot of road works taking place in front of the hotel which led to a lot of noise and dust. Due to the road works we were not able to use the hotel car park. The staff on reception were very pleasant and helpful. We did not try the breakfast.

    Stayed in March 2024

  • Reviewed: May 29, 2024

    8.0
    Good stay
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room and bathroom very small.

    Excellent location.

    Stayed in May 2024

  • Reviewed: May 27, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There was a really bad smell of rotting food coming from what I assume was the bin store. It was really unpleasant and looked like the bins hadn’t been emptied for ages. It gave a bad impression, especially near the hotel entrance.

    It is very centrally located and the staff are friendly. This was our second visit and it had been upgraded since and is much improved.

    Stayed in May 2024

  • Reviewed: May 27, 2024

    7.0
    we were travelling to and event so we only slept and left but the hotel was very convenient.
    • Leisure trip
    • Group
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night

    Having to pay for parking - should be included in the rate

    Good location with parking

    Stayed in May 2024

  • Reviewed: May 20, 2024

    7.0
    Good location to visit Beaune but some unwanted bad whiffs from the garbage storage
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Smelly as garbage storage is in between reception and parking . Smell invades the elevator and some rooms

    Good location and practical parking

    Stayed in May 2024

  • Reviewed: May 19, 2024

    7.0
    Loved the location.
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Larger room than 101. More space for luggage for international travellers. More closet space. Larger bathroom.

    Location was great… we did not have breakfast at the hotel

    Stayed in May 2024

  • Reviewed: May 1, 2024

    8.0
    Good locaiton.
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night

    Road works which we didnt know about caused a problem getting through the diversion.

    Good location.

    Stayed in April 2024

  • Reviewed: April 21, 2024

    7.0
    Disappointing!
    • Leisure trip
    • Group
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    We had a bad experience. On arrival reception advised they could book us a taxi for the following day to a tour in Mersault and it would cost c €30. They then booked a car for us which was very late and we missed the start of our tour and it cost €170 for a 12 minute journey. Very unhappy!! We would appreciate your help in securing compensation. Apparently the car came from Dijon- not our problemA credit note for a future booking would be ok as we were otherwise happy with the hotel. If you are unable to help we will need to take further with local authorities. Thanks in anticipation of your reply. Nick Redwood, Eugene Doyle and Richard Hollis.

    Stayed in April 2024

  • Reviewed: April 18, 2024

    8.0
    Overall very pleasant.
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Noise from road works and deliveries.

    Location, great staff,clean room.

    Stayed in April 2024

  • Reviewed: April 9, 2024

    8.0
    Super central location, clean and comfy beds.
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Fire alarm was set off in the night and there was no Fire Marshall or procedure. If it had been a real fire it would not have been good. There was no one properly in charge and no explanation as to what happened. The hit and cold taps are the wrong way around so the hot is the cold and vice verser.

    Great location. Rooms were simple but nice and beds comfortable. Parking was so close which was great as the hotel parking wasn’t available due to overrunning works. We would stay again.

    Stayed in April 2024

  • Reviewed: April 7, 2024

    9.0
    Nice room, good value, excellent location.👍🏻
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No complaints.

    Nice hotel in an awesome location for an excellent price.

    Stayed in April 2024

  • Reviewed: April 6, 2024

    8.0
    This was a good stopover location for a first night when arriving by train
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Difficult getting up and down narrow staircases.

    Room was clean, bathroom very modern.

    Stayed in April 2024

  • Reviewed: April 3, 2024

    7.0
    A little disappointed
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We booked a superior room (as had stated there before). Thus tine the room was smaller with a ridiculous toilet and tap in the sink that was almost disconnected. Overall it was not worth the additional monies charged (almost 50% more expensive).

    Convenient and reasonable value although the price increased significantly as we stated on Easter Monday.

    Stayed in April 2024

  • Reviewed: April 1, 2024

    7.0
    Friendly helpful staff
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night

    No comfortable seats in the room. The bathroom was for disabled persons but possibly due to being slightly early for check in.

    Friendly helpful staff. Initially the room was unavailable (we were 30 minutes early) but they found us another room.

    Stayed in March 2024

  • Reviewed: April 1, 2024

    8.0
    Convenient, comfortable and good value for money.
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing really, it does what you expect.

    Convenient to old town centre plus good value for money and comfortable. Excellent staff.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    7.0
    Excellent price/value, but bring ear plugs
    • Leisure trip
    • Solo traveler
    • Standard Queen Room - Non-Smoking
    • Stayed 3 nights

    Walls seem to be out of cardboard. Breakfast lacks healthy choices, there were not even fresh fruits (apples, pears, bananas).

    Location was excellent, with free parking nearby. Staff was friendly.

    Stayed in March 2024

  • Reviewed: March 24, 2024

    8.0
    Excellent value hotel in great location
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bed was on the small side - the headboard was much wider than the bed.

    Well located in walking distance from Beaune centre. Has a large carpark. Lots of restaurants close by. Simple but good breakfast. Lovely shower

    Stayed in March 2024

  • Reviewed: March 24, 2024

    7.0
    WiFi & breakfast not good, if I’d known the fruit salad would be just apples I would have booked room only
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    WiFi in room 102 Breakfast was lacking.

    Location

    Stayed in March 2024

  • Reviewed: March 21, 2024

    8.0
    Beaune
    • Business trip
    • Solo traveler
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bed was dirty, full of hair and pubic hair. I needed to sleep on top of the blanket.

    Location is perfect. The street is super cute and very close to the centre

    Stayed in March 2024

  • Reviewed: March 20, 2024

    9.0
    Great location and offrr
    • Business trip
    • Group
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Under construction

    Location, room, amenities

    Stayed in March 2024

  • Reviewed: March 10, 2024

    8.0
    Good value for money at very central location
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast had only one coffee machine

    Good location to the city. Hotel and breakfast good value for money , friendly staff

    Stayed in March 2024

  • Reviewed: February 27, 2024

    9.0
    Good value and conform
    • Business trip
    • Solo traveler
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    One receptionist was not helpful at all sorry I did not get her name but she was on duty Saturday day

    Location,clean and comfortable

    Stayed in February 2024

  • Reviewed: January 17, 2024

    7.0
    Great stay, slightly expensive.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not everything was finished. Toilet is too high from the ground.

    They were renewing lots of things. Looks nice and clean.

    Stayed in January 2024

Showing 1 - 25

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