San Ignacio, 11, 31002 Pamplona, Spain
#13 of 31 hotels in Pamplona
Guests' ChoiceBased on 307 hotel reviews
8.6Cleanliness
9.0
Comfort
8.9
Location
9.6
Facilities
8.5
Staff
9.3
Value for money
8.3
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 3, 2024
Christine
CanadaThe staff were amazing. Isabella and Pablo were so helpful. Room was clean and comfortable and location and price also great.
Stayed in May 2024
Reviewed: April 16, 2024
Kim
United States of AmericaEverything was top notch
Close to the Camino
Stayed in April 2024
Reviewed: April 6, 2024
Richie
United KingdomGood location,nice room,good breakfast and staff were friendly enough too.
Stayed in April 2024
Reviewed: March 31, 2024
Susan
FranceIt was all good.
Location and staff with a nice café.
Stayed in March 2024
Reviewed: March 30, 2024
Gillian
United KingdomNothing.
I liked everything about this hotel. From the moment I walked in to the moment I left I was made to feel very welcome. Everything was clean. All of the staff were friendly and helpful, particularly the gentleman on reception, whose name I forgot to ask; apologies. I arrived needing some TLC after a long hard day’s walking in the rain and I was given it in abundance. They provide room service which was much appreciated. I particularly recommend the buffet breakfast, a fantastic selection of food; very good quality. I certainly would not hesitate to recommend this property.
Stayed in March 2024
Reviewed: January 2, 2024
Robert
United KingdomGood location. Friendly staff. Would like to have somewhere inside that you could sit with our dog as pet friendly hotel especially in December.
Stayed in December 2023
Reviewed: October 20, 2023
Stroud
United States of AmericaNothing to not like
The staff was wonderful
Stayed in September 2023
Reviewed: October 3, 2023
Michael
United States of AmericaReally nothing. I loved this place. It really spoiled me. I have another week of vacation and I don't think anybody's going to top this experience.
The shower! I'm always of afraid of slipping and falling in the shower. This shower was great! The floor was neither slippery nor rough. I felt secure. There was also a long rail I could hold onto. My room was small, but big enough for one person. The view was nonexistent. I think it was an airshaft painted bright white. I just kept the curtains closed. The room was still light enough. (Pamplona is a sunny place in September.) The bed was excellent and a good extra blanket was handy if I got cold at night. The staff gets an A plus, especially Pablo at the desk. He was very attentive and anticipated my needs. Buffet breakfast offered a huge variety and they made me scrambled eggs without salt (as per my doctor's orders). The location was an easy less-than-5-minutes walk to the Plaza del Castillo, where there a lot of good restaurants and bars.
Stayed in October 2023
Reviewed: October 1, 2023
Georgina
New ZealandExpensive although discounted slightly underground parking Difficult to find drop off point on arrival for suitcases before going on to parking areas
Very spacious room, great location. Extremely good coffee/ food cafe, bar attached to hotel.Very busy but efficient staff working hard.
Stayed in September 2023
Reviewed: September 28, 2023
Cynthia
United States of AmericaGood was so good. Staff helpful and friendly. Clean.
Stayed in September 2023
Reviewed: September 24, 2023
Aldo
CuraçaoParking closer
Location is perfect The tapas bar at the hotel is very good
Stayed in September 2023
Reviewed: September 20, 2023
Stephen
United States of AmericaStaff in cafe not real friendly.
Great location. Friendly front desk
Stayed in September 2023
Reviewed: September 17, 2023
Josiah
United States of AmericaNA
Great location, friendly helpful staff, nice rooms, fast wifi.
Stayed in September 2023
Reviewed: September 10, 2023
Ian
United KingdomNoisy aircon and people in the room upstairs
Comfortable room - not a problem it was a little on the small side. Very convenient location in centre of town. Staff very friendly and enjoyed our breakfasts. Thanks for a lovely stay.
Stayed in September 2023
Reviewed: September 9, 2023
Gillian
United KingdomWHAT I DID LIKE - sorry, got the entries the wrong way round. This hotel has refocused since I stayed 5 years ago. It's heart is the bar/cafe, used by locals constantly, as well as offering an interesting and enjoyable offering for national and international visitors. The ground floor is reconfigured and the bedrooms have acquired new decorations and bathroom fittings. The hotel enjoys a heritage in Pamplona, which it now integrates with its modern offering. Previously, it struck me as efficient but bland. The staff are friendly and well-known to the many locals who pop in. Enhorabuenas!
WHAT I DIDN'T LIKE Not applicable
Stayed in September 2023
Reviewed: September 6, 2023
Maaian
United KingdomAbsolutely loved my stay. The staff was super nice and welcoming. The room was clean and comfortable. There wasn't any noise at night. The location is supreme, you can walk anywhere easily. Just fantastic.
Stayed in August 2023
Reviewed: September 6, 2023
Marci
United States of AmericaThe staff was amazing! They were always ready with my key when I returned. They answered my dumb questions with kindness. I had the best BBQ burger ever!!
It was central and convenient.
Stayed in September 2023
Reviewed: September 4, 2023
Anna
United Kingdomclean, very central, great location.
Stayed in August 2023
Reviewed: August 25, 2023
Lee
United KingdomPerfect central location and quiet Friendly and helpful staff Great café bar Comfortable bed Would love to return one fine day
Stayed in August 2023
Reviewed: August 7, 2023
Helen
United KingdomNothing
The hotel was well-located, just down the road from the Bull Ring, and near lots of high street shops and cafes. The room was clean and the facilities were excellent.
Stayed in August 2023
Reviewed: August 1, 2023
Kaia
EstoniaVery good location. A nice receptionist. Comfy bar on the first floor.
Stayed in July 2023
Reviewed: July 31, 2023
Iosune
IrelandLocation and very helpful staff. Ros were ready before checking time and we could use them to get ready for a wedding
Stayed in July 2023
Reviewed: July 20, 2023
Maya
NetherlandsThe staff were especially kind and friendly, including the reception and the restaurant. The facilities were great.
Stayed in July 2023
Reviewed: July 9, 2023
Emily
United States of AmericaThe floor seemed slanted under the bed.
The staff was great and it was an amazing location!
Stayed in July 2023
Longview, USA
Tamuning, Guam
Singapore, Singapore
Jarabacoa, Dominican Republic
Inverness, UK
Ardón, Spain
Gällstad, Sweden
El Paso, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content