We had a 11 year old and we had to split our group of 8, because of that only to find out that the property does accept kids. Its the booking platform that does not allow it.

Location, friendly staff, very helpful.

Stayed in August 2024

Exceptional help from front desk person Aida.

Location,

Stayed in July 2024

The apartment was amazing as aspected. The location was great in the centre of Madrid. All of the major places to visit was in great distance.I will come back again .

Stayed in July 2024

Everything was perfect

Very spacious, great location, friendly staff. Bed was very comfortable, hair dryer worked great for long hair. Many great restaurants in easy walking distance.

Stayed in July 2024

The sofa was quite old and it was hard to tell if it was clean or not.

The location. It was also comfortable.

Stayed in May 2024

We mixed the previous street of the premises with the new one. The old location should be erased from Google maps.

Stayed in July 2024

There was a bad smell in the kitchen. No espresso machine so the staff gave us a kettle. The TV channels are local channels, no Netflix option No big issues

Superb location, quiet and safe neighborhood. kind staff. Clean room, available amenities and all we asked for was given to us with a smile.

Stayed in June 2024

We like bar soap, they provided liquid soap and shampoo in twist top toothpaste -like containers.

The location was very good -close to shopping, cafes, restaurants, museums, etc. In addition, by being on a side street, it was quieter, enhanced by windows that didn't let in much sound and window treatments that allowed us to block the sun and sleep in as long as we wanted. The apartment was good sized, with enough closet space and offered a kitchen - though we didn't use it. Overall, we thought it was VG and a good value in a more expensive city.

Stayed in June 2024

Upon arrival, the bed's leg was broken. Front desk staff immediately gave me an equivalent room on a different floor. Very good 👍 👏 👌 😀

Expectations met on all levels. Staff is very kind, helpful, and friendly.

Stayed in June 2024

The apartment was very large. It had a fully equipped kitchen and a big table to work at. The bathroom was also large and had a bidet. The room was clean and, as it was on the fourth floor, there was a lot of light.

Stayed in May 2024

Bathroom drain a little slow

It is quiet and close to everywhere. The staff are nice and help for all questions. The rooms are comfortable and have basic appliance. It is valuable choice

Stayed in May 2024

A bit expensive considering the general conditions of the place

Nice apartment, very close to the subway. Friendly staff.

Stayed in May 2024

The location is great! When you leave the hotel, you are directly in the center :)

Stayed in May 2024

For a room with a kitchen, it lacks a toaster or even a frying pan. The only pan was unusable for a breakfast. It lacks as well a coffee machine. I also didn’t like the shower because we were put in a accesible room without knowing. Every time we took a bath the bathroom was flooded.

The location is fantastic. few steps from gran via, but not in the middle of the crowd. the bed was confortable and the room was very spacious.

Stayed in May 2024

There is no cleaning product in the kitchen. There is construction outside and we can smell paint in the property

It’s quite spacious and has a proper sitting area and kitchen. The bedrooms themselves are also of good size and with storage space. Superbly located and within walking distance of a lot of attractions in Madrid. It has lift which has made it a lot earlier for us with big suitcases. Manned concierge very easy check in and check out.

Stayed in May 2024

Nothing

Central, spacious, easy to find

Stayed in March 2024

We booked two rooms. One room was very small and one was big with a big bathroom with bath tub. The difference in rate was not much.

Rooms were clean and cozy

Stayed in May 2024

The convertible sofa - bed wasn' t very comfortable.They should leave a mop and backet in the apartment

Very convenient place in the city centre

Stayed in May 2024

In the middle of the first night (out of three), the fire alarm sensors malfunctioned and triggered the alarm. It ran for a few minutes. The day after, we asked at the desk what happened, and they said that the sensors were a problem, they knew, and they were not doing anything to fix it. The following night could be the same (it wasn´t) and on top of that, because it was Saturday night, there was not going to be anyone on the desk to turn it off, so, it could have run for several minutes until someone from a nearby hotel would come to stop it. We decided not to come back to the same apartment on our way back to Madrid before going back home.

We liked the location, and the general conditions of the apartment. Really good for a couple.

Stayed in April 2024

Bath over shower was a small and hard to navigate - inconvenient, not a massive issue.

Fantastic location in the heart of Madrid, 30 second walk to a shopping area, 2 min walk to the Metro, short walk down to the Royal Palace, Plaza Mayor, Las Letras and Sol. Massive 2 bedroom unit.

Stayed in May 2024

Location. Quiet.

Stayed in April 2024

Clean, staff very professional and kind. Neighborhood was very interesting.

Stayed in April 2024

N/A

It begins with Amanda or Eva at the front desk….they are rockstars! They will answer any questions you may have, recommend the best restaurants, shopping, etc. they aren’t just the concierges to TGH, but for Madrid! The rooms are spacious and bright. The beds are like sleeping on clouds. The hotel is in an amazing area that’s close to everything! It’s super secure, as you not only need your key to enter the hotel, you also need it for the elevator. The rooms have little balconies, and the windows are soundproof. They have shutters which block out all of the light. The kitchens are super convenient, because you can keep snacks in the fridge, or even cook if you don’t feel like going out. Most everything you need to cook is there. I recommend this hotel so much, that I plan to go back later this year. It helped make Madrid feel like home. It’s better than an AirBnB because it’s professionally cleaned. Book early - these are hard to come by!

Stayed in April 2024

This was the perfect accommodation for a quick visit to Madrid. The apartment was well equipped and comfortable and the reception staff were friendly and helpful. Superb location too.

Stayed in March 2024