Bathroom drain a little slow

It is quiet and close to everywhere. The staff are nice and help for all questions. The rooms are comfortable and have basic appliance. It is valuable choice

Stayed in May 2024

A bit expensive considering the general conditions of the place

Nice apartment, very close to the subway. Friendly staff.

Stayed in May 2024

The location is great! When you leave the hotel, you are directly in the center :)

Stayed in May 2024

For a room with a kitchen, it lacks a toaster or even a frying pan. The only pan was unusable for a breakfast. It lacks as well a coffee machine. I also didn’t like the shower because we were put in a accesible room without knowing. Every time we took a bath the bathroom was flooded.

The location is fantastic. few steps from gran via, but not in the middle of the crowd. the bed was confortable and the room was very spacious.

Stayed in May 2024

There is no cleaning product in the kitchen. There is construction outside and we can smell paint in the property

It’s quite spacious and has a proper sitting area and kitchen. The bedrooms themselves are also of good size and with storage space. Superbly located and within walking distance of a lot of attractions in Madrid. It has lift which has made it a lot earlier for us with big suitcases. Manned concierge very easy check in and check out.

Stayed in May 2024

Nothing

Central, spacious, easy to find

Stayed in March 2024

We booked two rooms. One room was very small and one was big with a big bathroom with bath tub. The difference in rate was not much.

Rooms were clean and cozy

Stayed in May 2024

The convertible sofa - bed wasn' t very comfortable.They should leave a mop and backet in the apartment

Very convenient place in the city centre

Stayed in May 2024

In the middle of the first night (out of three), the fire alarm sensors malfunctioned and triggered the alarm. It ran for a few minutes. The day after, we asked at the desk what happened, and they said that the sensors were a problem, they knew, and they were not doing anything to fix it. The following night could be the same (it wasn´t) and on top of that, because it was Saturday night, there was not going to be anyone on the desk to turn it off, so, it could have run for several minutes until someone from a nearby hotel would come to stop it. We decided not to come back to the same apartment on our way back to Madrid before going back home.

We liked the location, and the general conditions of the apartment. Really good for a couple.

Stayed in April 2024

Bath over shower was a small and hard to navigate - inconvenient, not a massive issue.

Fantastic location in the heart of Madrid, 30 second walk to a shopping area, 2 min walk to the Metro, short walk down to the Royal Palace, Plaza Mayor, Las Letras and Sol. Massive 2 bedroom unit.

Stayed in May 2024

Location. Quiet.

Stayed in April 2024

Clean, staff very professional and kind. Neighborhood was very interesting.

Stayed in April 2024

N/A

It begins with Amanda or Eva at the front desk….they are rockstars! They will answer any questions you may have, recommend the best restaurants, shopping, etc. they aren’t just the concierges to TGH, but for Madrid! The rooms are spacious and bright. The beds are like sleeping on clouds. The hotel is in an amazing area that’s close to everything! It’s super secure, as you not only need your key to enter the hotel, you also need it for the elevator. The rooms have little balconies, and the windows are soundproof. They have shutters which block out all of the light. The kitchens are super convenient, because you can keep snacks in the fridge, or even cook if you don’t feel like going out. Most everything you need to cook is there. I recommend this hotel so much, that I plan to go back later this year. It helped make Madrid feel like home. It’s better than an AirBnB because it’s professionally cleaned. Book early - these are hard to come by!

Stayed in April 2024

This was the perfect accommodation for a quick visit to Madrid. The apartment was well equipped and comfortable and the reception staff were friendly and helpful. Superb location too.

Stayed in March 2024

It was a little dated

Its proximity

Stayed in April 2024

There was no microwave oven or coffee maker. Not that it was advertised and wasn’t there, but you kind of expect it.

The apartment is very comfortable and well maintained. The location is excellent. We were able to walk to several attractions and for those that are a bit farther away, the Gran Vía metro station is a block away. Lots of restaurants and stores nearby. The check in and check out was very smooth. All the staff at the reception were very helpful, but especially Eva. Our daughter was stomach sick when we arrived and she helped us with advice on what we could buy for her to get well.

Stayed in March 2024

No cleaning

Location

Stayed in March 2024

Limited kitchen facilities

Close to Metro. Very helpful staff.

Stayed in February 2024

Nothing

Everything was great. The location is excellent, in the very center of the city and it was not noisy. The apartment was clean and the rooms were very comfortable. It meant a lot to us that we could leave our luggage at the reception until the flight.

Stayed in February 2024

I was traveling with my friend and in the room was a double bed with 1 big blanket, when we asked for 2 separate blankets they didn't have and gave us just a bed cover instead. The room has a kitchen but doesn't have an electric kettle, so we had our kitchen but were unable to prepare even coffee :( Also, there wasn't a cleaning service. We stayed for 6 days and the room wasn't cleaned.

The location is great.

Stayed in January 2024

One room had duvets while the other one had blankets that were not set on the bed when arrived. They nicely fixed this when mentioned it to reception, but we found odd that the bedding was different between the two rooms. Toiletries could be more eco-friendly, although when compared to other accomodations, they were already refillable packages.

The location is incredibly central, really great space in a unique spot with most city attractions walking distance and several metro lines in the surroundings. Very soundproof considering the location. Nicely decorated and very comfortable.

Stayed in February 2024

The staff was exceptionally helpful. The location is great with access to pretty much everything a traveller could need with 5-10 mins walking distance.

Stayed in January 2024

Unfortunately, I had a room in the corner and the WiFi was really bad or sometimes I didn't have any WiFi, at all!!

Everything was great...!!!

Stayed in January 2024

Perfect location, clean and hospitable

Stayed in January 2024