Gerona, 45-47, 03503 Benidorm, Spain
#116 of 131 hotels in Benidorm
Guests' ChoiceBased on 1738 hotel reviews
7.5Cleanliness
8.0
Comfort
8.1
Location
8.7
Facilities
7.9
Staff
8.2
Value for money
7.5
Free WiFi
7.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 June 2024
Richard
United KingdomBit disappointed this year as the night entertainment wasn’t outside so wasn’t good or good for kids. A few reception members could be a bit more welcoming and friendly
Been 8 times, great pool and food and brilliant location
Stayed in June 2024
Reviewed: 2 June 2024
Christopher
United KingdomLack of information on hotel amenities
Excellent food and drink. Great swimming pools
Stayed in May 2024
Reviewed: 2 June 2024
Lee
United KingdomThe play area should have higher fencing so the kids can play football as not being high fencing the balls did go over and knock over a few glasses on peoples tables. They should be no stag and hen dos in the hotel as this is a family hotel. Being in all inclusive the bar staff we miss you at the bar and go straight to a paying customer but if you tell reception about this they will act very quickly and deal with it as this was done to me and my family. it is not made clear when you book it is 2 hotels and if you are with family you could be split up and have to eat meals separately.
the food was really good plenty to eat. The security in the hotel was excellent and the staff at the hotel was excellent if you had a problem.
Stayed in May 2024
Reviewed: 31 May 2024
Sylvia
United KingdomThe lifts were so slow,on the plus side the glass mirrors inside were amazing , like into infinity and beyond.
As I was travelling solo I was amazed to find that I had my own twin room with a balcony . Breakfast and evening meal included, lovely staff in reception and a clean room every day. Quite near the strip and bars for entertainment , as my room was near the back of the hotel I didn’t hear much noise.
Stayed in May 2024
Reviewed: 31 May 2024
Helen
United KingdomHotel is very worn in parts, for example furniture in room was tatty and chipped. Air con not the best. Corridors were very noisy at night.
Visited for a hen party and location was very close to the extreme nightlife! Breakfast was great.
Stayed in May 2024
Reviewed: 30 May 2024
Bernadette
United KingdomThe lift situation is a joke 3 beds where squeezed into room 1326. Even the staff told me it was a double room and not ment for 3 beds but my booking stated it was for 3
Pool
Stayed in May 2024
Reviewed: 30 May 2024
Eileen
IrelandVery odd set up at the pool. Not open until 9am Loads of ppl not residents trying to gain access. All very odd
Stayed in May 2024
Reviewed: 29 May 2024
Cheryl
United KingdomGreat pools, not all facilities were open
Stayed in May 2024
Reviewed: 26 May 2024
Philip
United KingdomVery pleased with the meals
Stayed in May 2024
Reviewed: 23 May 2024
Mick
IrelandThe selection of the food could be improved
Close to all amenities
Stayed in May 2024
Reviewed: 22 May 2024
Ira
United KingdomLong wait for the lifts at busy times.
Outstanding pool area and easy to walk to beachfront.Food was very good with great choices.
Stayed in May 2024
Reviewed: 22 May 2024
Darren
United KingdomLifts took an age lol
Great location , restaurant
Stayed in May 2024
Reviewed: 22 May 2024
David
United Kingdom.
.
Stayed in May 2024
Reviewed: 20 May 2024
Philip
United KingdomNo towels provided at pool (disappointing) No kettle in room (disappointing) Hotel entertainment started far too late (so not attended) - went to outside shows Could not use swimming pools before 9am (roped off)
Buffet meals were fantastic. Staff friendly View from room was good OK balcony with table + 2 chairs Easy 5-10 minute walk to beach Air conditioning was excellent and easy controllable. Hotel was where 'Benidorm' TV series was partly filmed.
Stayed in May 2024
Reviewed: 18 May 2024
Neil
United KingdomNothing all good
Great location
Stayed in May 2024
Reviewed: 17 May 2024
Erin
United KingdomWe reached out upon booking to advise we would be travelling with a wheelchair user and we were assured upon arrival it was an accessible room. This was not the case. The room was small and a tight fit for all of us. The wheelchair could not get into the room and could not be used in the bathroom.
The hotel has a wonderful breakfast and a lovely site. The reception is beautiful and clean. The pool was amazing!
Stayed in April 2024
Reviewed: 14 May 2024
Peter
United KingdomThe walls of the rooms were paper thin, so you could hear every cough, sneeze and conversation in adjacent rooms. The lift doors took an eternity to close and some of the buttons for calling the lifts didn’t work.
It’s location and the rooms were very clean
Stayed in May 2024
Reviewed: 13 May 2024
Meadows
United Kingdomlocation , right near the strip
good buffet breakfast , plenty of options. Room , small balcony with a pool view
Stayed in February 2024
Reviewed: 9 May 2024
Chris
United KingdomCheckin check out takes an age!!!
Clean. Absolutely what was needed.
Stayed in May 2024
Reviewed: 9 May 2024
Carol
IrelandFood terrible . Staff rude
Location and pool
Stayed in May 2024
Reviewed: 6 May 2024
Gareth
FranceThe lifts are shocking and it seems like it's a common problem here. Always people waiting for lifts and some have problems so the doors keep failing to shut so you end up stood in one just waiting
Good food, good location, friendly staff
Stayed in April 2024
Reviewed: 6 May 2024
Kerry
United KingdomOnly 1 thing we asked to change our evening meal to the next day and was advised it was ok and amended but on the next day it was declined and advised it was not something that would be done so slightly disappointed but we went back out to the sea front and had a nice meal . I advised going forward it would be a good idea if the staff were informed as not to incorrectly advise the guests .
Clean, central , great location!
Stayed in May 2024
Reviewed: 5 May 2024
Byron
United KingdomSome staff by the pool slightly overbearing touching on being rude.
Nice, clean recently renovated room
Stayed in April 2024
Reviewed: 5 May 2024
Claire
United KingdomWalls are very thin so can hear other people in the rooms next door
Very clean and central to everything and food was very nice
Stayed in April 2024
Stillorgan, Ireland
León, Mexico
Castle Donington, UK
Zadar, Croatia
Rome, Italy
Stara Kapela, Croatia
Tirupati, India
Mysore, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content