Calle Gran Vía, 84, Madrid City Center, 28013 Madrid, Spain
#45 of 444 hotels in Madrid
Guests' ChoiceBased on 4842 hotel reviews
8.9Cleanliness
9.4
Comfort
9.4
Location
9.7
Facilities
9.2
Staff
9.3
Value for money
8.7
Free Wifi
8.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 13, 2024
Kavanagh
IrelandBar service could be a bit slow
Stayed in June 2024
Reviewed: June 12, 2024
Nelissa
Puerto RicoA/C
Location
Stayed in June 2024
Reviewed: June 12, 2024
Brian
CanadaNothing really except maybe how overcrowded the rooftop patio was.
Location was great.
Stayed in May 2024
Reviewed: June 11, 2024
Meghann
FinlandStaff not very welcoming.
The location is the best!
Stayed in June 2024
Reviewed: June 11, 2024
Gina
ColombiaOur room had a bad smell. They changed it as requested
Breakfast and location
Stayed in June 2024
Reviewed: June 10, 2024
Tanya
NetherlandsI expected a larger pool
An iconic building in the heart of Madrid, the best breakfast in town, the breathtaking views from the rooftop
Stayed in June 2024
Reviewed: June 10, 2024
Dennis
NetherlandsThe elevators could give a long (+5 minute) wait, not all the towels were renewed and the soap was out. Seems like minor issues (as they in fact are😉) but with in a suite with a price of 325 Euro a night I expect a bit more.
Great location and the breakfast is marvelous.
Stayed in June 2024
Reviewed: June 9, 2024
Melly
AustraliaSame menu for food in all the restaurants on site. We booked the gastro bar for dinner to find it was the same menu as the rooftop bar. Would have been nice for some variety.
Clean quiet rooms. Comfy beds and an amazing rooftop bar.
Stayed in June 2024
Reviewed: June 7, 2024
Rosalba
ItalyPosition and services
Stayed in June 2024
Reviewed: June 7, 2024
Sathiamoorthy
Sri LankaIt's an industrial hotel for mass tour operators....
Location.
Stayed in June 2024
Reviewed: June 7, 2024
Linda
United States of AmericaOur friends couldn’t get their bags checked on the day of arrival. The staff member was curt.
great location steps from the Metro station. wonderful rooftop bar. friendly and helpful staff held our bags on the day of our departure.
Stayed in June 2024
Reviewed: June 4, 2024
Susan
IrelandNothing
Great location, very friendly, very clean and large size rooms, fabulous roof top bar
Stayed in June 2024
Reviewed: June 4, 2024
Catherine
United States of AmericaFloors in the room
Very convenient location Roof top is amazing !
Stayed in June 2024
Reviewed: June 4, 2024
Tara
IrelandRooftop bar was fantastic however the service up there was a bit haphazard, taking orders, dropping drinks, taking payment was all done separately x 3 people , you had to wait to order at the table however it was a long wait as not many members of staff could take an order and the ones that could seemed to be slow and chatty elsewhere so it might take asking 4 passing staff to actually get 1 to come and take the order. Would be much more efficient and relaxing to allow more staff members to take orders and immediate payment or indeed to be allowed to order at the actual bar even if not sitting in the immediate back it’s,
Property was lovely, fantastic location? lovely lobby and reception staff, quick lift system no matter what time of day. Pool very quiet and plenty of beds and umbrellas bar at pool area. Breakfast Buffet 10/10 and large enough to not feel rushed or crowded even at capacity.
Stayed in May 2024
Reviewed: June 3, 2024
Leslie
AustraliaThe breakfast food range whilst good lacked a bit in the fruit, vegetable and pastry range but all in all, it was good. Coffee was very average though and that probably came down to the beans and the grind settings which only provided for weak coffee. It took me three espresso shots and one cappuccino shot out of the machine to make one decent coffee. The pool was a bit of a disappointment in that it was so small. No atmosphere.
Breakfast was good and extremely well organised. This catered for the very big crowds that were expected through. The breakfast staff worked like a well oiled machine and need to be commended for a fabulous effort. The reception staff were also great and managed the busy crowds as they came on through. Finally, if you are a guest and you want to access the rooftop bar, spaces are reserved for hotel guests so that you have a good chance of grabbing a seat, otherwise, you would not stand much of a chance given that the rooftop bar is quite the tourist attraction. Great views to be had as well.
Stayed in May 2024
Reviewed: June 3, 2024
Claudia
Colombiathe room is dark because the only window it has, looks to the inside of the building.
i loved the location and the buildling. the bathroom was spacious and the shower is wonderful, it has very good water pressure and temperature. the breakfast is wonderful! you have a great selection of ham, cheese, cereal, bread, eggs, etc.
Stayed in June 2024
Reviewed: June 2, 2024
Fernando
United States of AmericaThe location was excellent, and the great breakfast that offered different options at the buffet.
Stayed in May 2024
Reviewed: June 1, 2024
Veaceslav
United States of AmericaNothing
All
Stayed in June 2024
Reviewed: June 1, 2024
Irsha
United States of AmericaThe staff was overall helpful. We had one unpleasant experience where the staff at the coffee shop on the ground floor was rude.
Location, size of the room and very clean.
Stayed in May 2024
Reviewed: June 1, 2024
John
United States of AmericaHamburgers were dreadfully overcooked
Breakfast was very nice. I liked the location a lot. The staff was very friendly.
Stayed in May 2024
Reviewed: June 1, 2024
Annabel
SpainOnly criticism was the only mirror was in bath or in the entrance hall, so for getting ready it wasn't the easiest
Great location, we arrived early and left are bags. As soon as the room was ready they emailed so we could go back and get our keys. All the staff were extremely friendly
Stayed in May 2024
Reviewed: May 31, 2024
Laura
United KingdomBrilliant location and friendly staff. Breakfast was great and set you up for the day. Perfect family hotel.
Stayed in May 2024
Reviewed: May 29, 2024
Anne
SpainIt was really crowded especially around elevator but otherwise great
Breakfast good many choices
Stayed in May 2024
Reviewed: May 29, 2024
Robert
United KingdomOnly one bottle of water in the room and not many English tv channels
Brilliant reception when arrived with checking in and help from all the team. Very comfortable bed.
Stayed in May 2024
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