Calle Gran Vía, 84, Madrid City Center, 28013 Madrid, Spain
#45 of 440 hotels in Madrid
Guests' ChoiceBased on 4831 hotel reviews
8.9Cleanliness
9.4
Comfort
9.4
Location
9.7
Facilities
9.2
Staff
9.3
Value for money
8.7
Free Wifi
8.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 3, 2024
Claudia
Colombiathe room is dark because the only window it has, looks to the inside of the building.
i loved the location and the buildling. the bathroom was spacious and the shower is wonderful, it has very good water pressure and temperature. the breakfast is wonderful! you have a great selection of ham, cheese, cereal, bread, eggs, etc.
Stayed in June 2024
Reviewed: June 2, 2024
Fernando
United States of AmericaThe location was excellent, and the great breakfast that offered different options at the buffet.
Stayed in May 2024
Reviewed: June 1, 2024
Irsha
United States of AmericaThe staff was overall helpful. We had one unpleasant experience where the staff at the coffee shop on the ground floor was rude.
Location, size of the room and very clean.
Stayed in May 2024
Reviewed: June 1, 2024
John
United States of AmericaHamburgers were dreadfully overcooked
Breakfast was very nice. I liked the location a lot. The staff was very friendly.
Stayed in May 2024
Reviewed: June 1, 2024
Annabel
SpainOnly criticism was the only mirror was in bath or in the entrance hall, so for getting ready it wasn't the easiest
Great location, we arrived early and left are bags. As soon as the room was ready they emailed so we could go back and get our keys. All the staff were extremely friendly
Stayed in May 2024
Reviewed: May 31, 2024
Laura
United KingdomBrilliant location and friendly staff. Breakfast was great and set you up for the day. Perfect family hotel.
Stayed in May 2024
Reviewed: May 29, 2024
Anne
SpainIt was really crowded especially around elevator but otherwise great
Breakfast good many choices
Stayed in May 2024
Reviewed: May 29, 2024
Robert
United KingdomOnly one bottle of water in the room and not many English tv channels
Brilliant reception when arrived with checking in and help from all the team. Very comfortable bed.
Stayed in May 2024
Reviewed: May 28, 2024
Steve
United KingdomRoof top bar and restaurant very busy. Limited food options in lobby bar if you couldn’t get into main restaurant
Location, Views, Decor and roof top bar.
Stayed in May 2024
Reviewed: May 28, 2024
José
PortugalOur room was near the lifts. It turned a little noisy
Superb breakfast
Stayed in May 2024
Reviewed: May 28, 2024
Castellon
United States of AmericaLocation
Stayed in May 2024
Reviewed: May 28, 2024
Julie
United KingdomSome of the staff were a bit unfriendly, the exception were the bell boys & reception who were pleasant & helpful, others could be a bit more welcoming.
Excellent location, very spacious, clean & comfortable room on the 17th floor with a great view over the plaza. We only ate breakfast which was run extremely efficiently by very hard working staff. No waiting for a table or queues at the food stations. Great selection of food. Rooftop bar was impressive but unfortunately too cold during our stay.
Stayed in May 2024
Reviewed: May 27, 2024
Guillermo
United States of AmericaMy room is a little bit small and the furniture is simple. The half-door of the shower makes me worrying about splash water to the bathroom, but this may be the standard of many hotel in Spain. My room doesn't face the front so it doesn't provide me a very nice view but on the other hand it is very quite without any street noise.
The hotel is centrally located with walking distance to many attractions. Metro is only 10 meters away from the hotel door. The breakfast is superb with many selections of juices, fresh fruits, eggs, cheeses, meats, fishes, and various desserts, in a spacious dinning area. The staff is polite, nice, and always ready to help. Room and bed are cleaning. The view from the roof top terrace bar is gorgeous.
Stayed in April 2024
Reviewed: May 27, 2024
Dudu86154
RomaniaThere were no slippers or other personal care products, only shampoo, duschgel and body lotion. we had some very cold nights, the air conditioning in the room does not work in heating mode, we only had one blanket to cover. Towels had stain on them and the floor did not feel very clean. the pool is open only in weekends.
Excellent breakfast but not fabulous. Location was perfect and the view from the room and the rooftop was breathtaking. Comfortable beds, we were upgraded for free to a family room which was pretty nice.
Stayed in May 2024
Reviewed: May 27, 2024
Tina
AustraliaGreat room with a lovely city view, hotel staff were helpful and welcoming. We enjoyed the rooftop bar!
Stayed in April 2024
Reviewed: May 26, 2024
Fancytourist
United States of AmericaI liked everything.
The location of the hotel was great. The hotel was crowded but staff was very efficient in moving things along. I loved the automated elevator system - you have to scan your room key when going up to your room on a scanner in the lobby and it pops up your floor and tells you which elevator to take. The elevator comes immediately, you hop on and it stops on your floor. No buttons to press at all once you scan your key card. Everything is automatic. I was very impressed as I have not seen this before. Breakfast is enormous - including champagne!
Stayed in May 2024
Reviewed: May 26, 2024
Fancytourist
United States of AmericaNothing to say.
The location of the hotel was great. The hotel was crowded but staff was very efficient in moving things along. I loved the automated elevator system - you have to scan your room key when going up to your room on a scanner in the lobby and it pops up your floor and tells you which elevator to take. The elevator comes immediately, you hop on and it stops on your floor. No buttons to press at all once you scan your key card. Everything is automatic. I was very impressed as I have not seen this before. Breakfast is enormous - including champagne!
Stayed in May 2024
Reviewed: May 24, 2024
Julie
United KingdomLifts sometimes were busy and took a long time to arrive
Location, clean, spacious, great rooftop bar, it’s had a real buzz, fab food
Stayed in May 2024
Reviewed: May 22, 2024
Ma
United States of AmericaNice location. Room is clean… staff are nice too. We love breakfast is good!
Stayed in May 2024
Reviewed: May 20, 2024
Janet
AustraliaEverything about our stay at Riu Plaza Espana has been lovely. Every staff member we have come into contact with has been both friendly and professional, and we are grateful that they are happy to speak English. Our 6th floor room is spacious and modern, the beds are extremely comfortable and the aircon works well. Breakfast options are amazing!
Stayed in May 2024
Reviewed: May 20, 2024
Jose
United States of AmericaWe missed the bidet
Security, rooftop bar, and staff.
Stayed in May 2024
Reviewed: May 20, 2024
Natalie
United KingdomFantastic location. Beautiful hotel inside. Had a wonderful stay.
Stayed in May 2024
Reviewed: May 19, 2024
Auyeung
CanadaClean and the room is decent size
Centrally located and lots of attractions are within walking distance
Stayed in May 2024
Reviewed: May 19, 2024
Sean
ColombiaThe restaurantes
The Presidential Suite
Stayed in May 2024
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