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  5. Reviews of Riu Plaza España

Reviews of Riu Plaza España This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Calle Gran Vía, 84, Madrid City Center, 28013 Madrid, Spain

#45 of 440 hotels in Madrid

Guests' Choice

Review Score

Based on 4831 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.4

  • Location

    9.7

  • Facilities

    9.2

  • Staff

    9.3

  • Value for money

    8.7

  • Free Wifi

    8.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 3, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Twin
    • Stayed 1 night
    • Submitted from a mobile device

    the room is dark because the only window it has, looks to the inside of the building.

    i loved the location and the buildling. the bathroom was spacious and the shower is wonderful, it has very good water pressure and temperature. the breakfast is wonderful! you have a great selection of ham, cheese, cereal, bread, eggs, etc.

    Stayed in June 2024

  • Reviewed: June 2, 2024

    9.0
    Our stay was good.
    • Leisure trip
    • Couple
    • Deluxe Superior King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The location was excellent, and the great breakfast that offered different options at the buffet.

    Stayed in May 2024

  • Reviewed: June 1, 2024

    9.0
    Great stay. Very good location and rooms were very clean and comfortable.
    • Leisure trip
    • Family with young children
    • Deluxe Superior Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff was overall helpful. We had one unpleasant experience where the staff at the coffee shop on the ground floor was rude.

    Location, size of the room and very clean.

    Stayed in May 2024

  • Reviewed: June 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    Hamburgers were dreadfully overcooked

    Breakfast was very nice. I liked the location a lot. The staff was very friendly.

    Stayed in May 2024

  • Reviewed: June 1, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Family King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Only criticism was the only mirror was in bath or in the entrance hall, so for getting ready it wasn't the easiest

    Great location, we arrived early and left are bags. As soon as the room was ready they emailed so we could go back and get our keys. All the staff were extremely friendly

    Stayed in May 2024

  • Reviewed: May 31, 2024

    8.0
    Brilliant for a few days exploring Madrid
    • Leisure trip
    • Family with young children
    • Superior Deluxe King Room with View
    • Stayed 4 nights
    • Submitted from a mobile device

    Brilliant location and friendly staff. Breakfast was great and set you up for the day. Perfect family hotel.

    Stayed in May 2024

  • Reviewed: May 29, 2024

    9.0
    Great location, great staff convenience for work or holidays
    • Business trip
    • Group
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It was really crowded especially around elevator but otherwise great

    Breakfast good many choices

    Stayed in May 2024

  • Reviewed: May 29, 2024

    10
    Would definitely recommend this hotel. Brilliant location
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Only one bottle of water in the room and not many English tv channels

    Brilliant reception when arrived with checking in and help from all the team. Very comfortable bed.

    Stayed in May 2024

  • Reviewed: May 28, 2024

    9.0
    A really lovely stay. Will definitely be back.
    • Leisure trip
    • Family with young children
    • Deluxe Family King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Roof top bar and restaurant very busy. Limited food options in lobby bar if you couldn’t get into main restaurant

    Location, Views, Decor and roof top bar.

    Stayed in May 2024

  • Reviewed: May 28, 2024

    9.0
    Up on their roof
    • Leisure trip
    • Couple
    • Deluxe Twin
    • Stayed 3 nights
    • Submitted from a mobile device

    Our room was near the lifts. It turned a little noisy

    Superb breakfast

    Stayed in May 2024

  • Reviewed: May 28, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location

    Stayed in May 2024

  • Reviewed: May 28, 2024

    9.0
    Great 4 night stay
    • Leisure trip
    • Couple
    • Superior Deluxe King Room with View
    • Stayed 4 nights
    • Submitted from a mobile device

    Some of the staff were a bit unfriendly, the exception were the bell boys & reception who were pleasant & helpful, others could be a bit more welcoming.

    Excellent location, very spacious, clean & comfortable room on the 17th floor with a great view over the plaza. We only ate breakfast which was run extremely efficiently by very hard working staff. No waiting for a table or queues at the food stations. Great selection of food. Rooftop bar was impressive but unfortunately too cold during our stay.

    Stayed in May 2024

  • Reviewed: May 27, 2024

    10
    Excellent location, superb breakfast, gorgeous terrace view
    • Leisure trip
    • Couple
    • Deluxe Twin
    • Stayed 2 nights

    My room is a little bit small and the furniture is simple. The half-door of the shower makes me worrying about splash water to the bathroom, but this may be the standard of many hotel in Spain. My room doesn't face the front so it doesn't provide me a very nice view but on the other hand it is very quite without any street noise.

    The hotel is centrally located with walking distance to many attractions. Metro is only 10 meters away from the hotel door. The breakfast is superb with many selections of juices, fresh fruits, eggs, cheeses, meats, fishes, and various desserts, in a spacious dinning area. The staff is polite, nice, and always ready to help. Room and bed are cleaning. The view from the roof top terrace bar is gorgeous.

    Stayed in April 2024

  • Reviewed: May 27, 2024

    8.0
    Superb view, very good breakfast, excellent location but....
    • Business trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights

    There were no slippers or other personal care products, only shampoo, duschgel and body lotion. we had some very cold nights, the air conditioning in the room does not work in heating mode, we only had one blanket to cover. Towels had stain on them and the floor did not feel very clean. the pool is open only in weekends.

    Excellent breakfast but not fabulous. Location was perfect and the view from the room and the rooftop was breathtaking. Comfortable beds, we were upgraded for free to a family room which was pretty nice.

    Stayed in May 2024

  • Reviewed: May 27, 2024

    10
    We had a wonderful stay at Riu Plaza España, felt very welcomed, clean and comfortable rooms and great staff!
    • Leisure trip
    • Couple
    • Deluxe King Room with View
    • Stayed 3 nights
    • Submitted from a mobile device

    Great room with a lovely city view, hotel staff were helpful and welcoming. We enjoyed the rooftop bar!

    Stayed in April 2024

  • Reviewed: May 26, 2024

    10
    Great Hotel with great location and enormous breakfast.
    • Leisure trip
    • Family with young children
    • Deluxe Superior King Room
    • Stayed 1 night

    I liked everything.

    The location of the hotel was great. The hotel was crowded but staff was very efficient in moving things along. I loved the automated elevator system - you have to scan your room key when going up to your room on a scanner in the lobby and it pops up your floor and tells you which elevator to take. The elevator comes immediately, you hop on and it stops on your floor. No buttons to press at all once you scan your key card. Everything is automatic. I was very impressed as I have not seen this before. Breakfast is enormous - including champagne!

    Stayed in May 2024

  • Reviewed: May 26, 2024

    10
    Excellent hotel, friendly staff and a good location.
    • Leisure trip
    • Family with young children
    • Deluxe Twin
    • Stayed 2 nights

    Nothing to say.

    The location of the hotel was great. The hotel was crowded but staff was very efficient in moving things along. I loved the automated elevator system - you have to scan your room key when going up to your room on a scanner in the lobby and it pops up your floor and tells you which elevator to take. The elevator comes immediately, you hop on and it stops on your floor. No buttons to press at all once you scan your key card. Everything is automatic. I was very impressed as I have not seen this before. Breakfast is enormous - including champagne!

    Stayed in May 2024

  • Reviewed: May 24, 2024

    9.0
    Impressive hotel and views in great location
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Lifts sometimes were busy and took a long time to arrive

    Location, clean, spacious, great rooftop bar, it’s had a real buzz, fab food

    Stayed in May 2024

  • Reviewed: May 22, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nice location. Room is clean… staff are nice too. We love breakfast is good!

    Stayed in May 2024

  • Reviewed: May 20, 2024

    10
    A great hotel in a great location
    • Leisure trip
    • Couple
    • Deluxe Twin
    • Stayed 1 night
    • Submitted from a mobile device

    Everything about our stay at Riu Plaza Espana has been lovely. Every staff member we have come into contact with has been both friendly and professional, and we are grateful that they are happy to speak English. Our 6th floor room is spacious and modern, the beds are extremely comfortable and the aircon works well. Breakfast options are amazing!

    Stayed in May 2024

  • Reviewed: May 20, 2024

    10
    Our third stay and if the rate is right will repeat.
    • Leisure trip
    • Couple
    • Deluxe Twin
    • Stayed 2 nights
    • Submitted from a mobile device

    We missed the bidet

    Security, rooftop bar, and staff.

    Stayed in May 2024

  • Reviewed: May 20, 2024

    10
    Perfect for our time in Madrid.
    • Leisure trip
    • Couple
    • Deluxe King Room with View
    • Stayed 1 night
    • Submitted from a mobile device

    Fantastic location. Beautiful hotel inside. Had a wonderful stay.

    Stayed in May 2024

  • Reviewed: May 19, 2024

    8.0
    Enjoyable
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Clean and the room is decent size

    Centrally located and lots of attractions are within walking distance

    Stayed in May 2024

  • Reviewed: May 19, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Presidential Suite Package
    • Stayed 2 nights
    • Submitted from a mobile device

    The restaurantes

    The Presidential Suite

    Stayed in May 2024

Showing 1 - 25

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