Parking was an issue as it was Santa Semana full of people in the mall. The parking is part of the mall's car park and is not separated for hotel guests. As it was Santa Semana parking was a mess.

Mainly the price. Good value for money.

Stayed in March 2024

The heat in the room didn’t work well, we had cold.

The sympathy oh the staff and location

Stayed in April 2024

The view was terrible. I think it was a wall or something.

Stayed in March 2024

My room was dark, with no natural light as it only had a frosted window which opened slightly onto the roof of the building. For a one night stay it was fine, but wouldn't like it for longer.

Excellent location for what I wanted to do. Will be staying at the hotel again in May - so ideal opportunity to check it out. Close access to metro to head into Madrid - plenty of things to do in the shopping centre adjacent to the hotel. Room size was spacious and lovely bathroom.

Stayed in January 2024

No Gym.

Location is awesome as it’s attached to one the biggest malls in Leganes. Staff is very helpful and friendly.

Stayed in August 2023

This property is quite away from Madrid City Centre, but the Metro is very cheap and easy to navigate and use. For summer visit there is no pool, this would be very nice during summer time

This hotel was very comfortable, clean. Lots of services located in this area because it it situated within a large shopping mall complex Great for food shopping etc Also close to the Madrid Metro Near to the new Madrid Festival Centre is, we walked to the recent Mad Cool festival And Harry Styles concert

Stayed in July 2023

Air conditioning was a bit loud. Family room was a bit claustrophobic due to only being able to open the window a few cms.

Fantastic hotel, right beside a brilliant shopping centre. Comfortable rooms. Lovely staff. Had originally booked a family room but moved to a twin room as there were only two of us. The family room only had a window that didnt really open with no view as per other reviews so we asked to be moved and we were given a fantastic room with a balcony and view over the water feature. Breakfast was lovely with a great choice.

Stayed in July 2023

View from window was poor next to the roof,No tea or coffee facility,Only one chair available.

Staff very friendly and helpful ,good breakfast selection,close to shops and restaurants.Car park close by

Stayed in July 2023

With the metro it's 45 minute to the city center.

Close to the MadCool festival, close to an iper store with a lot of restaurants and places to spend some time. Close to a Gym and 5 minutes walk far from the metro station

Stayed in July 2023

A bit far from the nearest metro

Proximity to shopping district/mall

Stayed in July 2023

The beds were not too comfortable & there were noises in the rooms above especially at night like there was someone moving furniture & also from the mall on Friday night ,a kettle for tea in the rooms would be helpful

The hotel was right next to a mall and several restaurants ,the rooms & bathroom were clean,big & spacious ,the reception staff were very nice and friendly .There was a balcony

Stayed in June 2023

Their breakfast foods nothing I could eat there. They just have bread and ham, bacon as the main food. They should know not everyone that eat those kind of foods.and in my room no tin bags nothing. They should improve on those area

The shipping mull, staff where ok

Stayed in May 2023

We did not have a window with a view to anything.

It was right next to the shopping mall entrance and the room was spacious. The parking was excellent.

Stayed in May 2023

The beds

Location

Stayed in February 2023

Room smelled as tobacco and there were some small pieces of broken crystals in the floor

Big room, kind staff

Stayed in January 2023

Nothing

The location, staff politeness, cleanliness of the room, everything. The staff happiness to help. One staff my first contact in the hotel helped find a taxi to reach out the hotel. Big hug to her.

Stayed in December 2022

Rooms condition

center of shopping mall

Stayed in November 2022

Cleaning, location close to Parquesur mall

Stayed in November 2022

Bad room no even decent light , no view, like a prison

Stayed in October 2022

The fact that there was no tea/coffee/kettle and no iron and ironing board in the room, is very stressful. Most of the staff don't speak or understand English, so, communicating was very difficult and some staff were not that friendly. Our room was very far from the lift, having to walk the long corridor before getting to the exit, despite telling the staff that we are elderly with mobility issues.

We didn't have breakfast but the location is good. The location was good, especially the access to the shopping mall and the scenery.

Stayed in August 2022

Little far from wb Park.

The hotel rooms are clean big and comfortable compared to its value of money... Shopping center and restaurant is only steps by...

Stayed in June 2022

Breakfast was great

Stayed in July 2022

not applicable

Perfect and easy access, free car park. Friendly staff (as always around Madrid). Room was very spacious and clean. I was there for a work trip and will repeat the visit on my next one.

Stayed in May 2022

old infrastructure, bed room didn’t smell well like an old rooms where once smoking was allowed and the stingy smell never left..

location and cleanliness

Stayed in December 2021