A fantastic hotel in beautiful gardens and with a stunning restaurant. The staff were so helpful, they really could not do enough to make sure our stay was flawless.

Stayed in April 2024

- Management of the swimming pool could be improved by 1) opening in the morning, 2) get easier access to drinks - Some features in the bathroom require repairments - Expensive restaurant

- Wonderful view on the ocean from the room - Quite welcoming staff - Very nice vintage touch of the overall location

Stayed in May 2024

The bath is getting old and should be renovated.

Nice parador with a great view of the Tide.

Stayed in May 2024

long way from town

the architecture

Stayed in April 2024

Nothing!

Absolutely everything. Beautiful location. Well maintained. Fantastic staff. Lovely room. Clean. Great value. Awesome breakfast

Stayed in April 2024

It was absolutely all that we had hoped to find.

Wonderful breakfast and the food in the bar at all times was excellent. We loved our room facing the sea and with access to the garden patio. The trees and planting in the gardens are magnificent and so well kept.

Stayed in April 2024

Nothing

The gardens

Stayed in March 2024

As noted by other contributors, there was a slight odor of sewage near my bathroom. I am sure that the hotel is addressing this based on other feedback. In any event, it wasn't so powerful for me to complain to the management.

I stayed here for five nights - wanted to stay longer, but the property was sold out. During my stay, I left the property only two times. The hotel has beautiful gardens, magnificent views, a beautiful swimming pool, meaning one can meander around, read, write, etc. in quiet. The only real noise is that of the Canary Islands winds and an occasional ship docking at the island's main port below the hotel. My room was on the first floor, just above the main entry cloister, and had a spectacular view of the garden and the sea. Sumptuous buffet breakfast, which was included in my room rate. The dinner menu offers a good choice of local cuisine; prices are appropriate for the property standard. Lovely bar with outdoor or indoor seating. I'm dreaming of returning!

Stayed in February 2024

• Book breakfast slots (who knows what time they’ll wake up for breakfast on holiday) • Pool only open 10-1800; very small pool towels which don’t cover the lounger (or even half) • Restaurant food supposedly the most refined on the island (Lonely Planet). That says more about the rest of the island than the quality in the restaurant. San Sebastian is not a great place for gastronomy • Breakfast at €42/couple is >20% room cost which is extortion • Need to up coffee game (only one caffeinated sachet, which produced some dirty water; no real milk) • Didn’t clean used cups or glasses • Bad smell in room (like drains)

Hot shower (but short on water if later in AM) Comfortable bed Cool/dark/quiet room for sleep Beautiful old building Great views over San Sebastian

Stayed in March 2024

The pillows x too soft

The peaceful surroundings. The sound of the birds chirping. The views. The staff.

Stayed in March 2024

Nothing

Everything

Stayed in March 2024

It was a little too formal for me and not particularly comfortable because of this. Our room was disappointing as it overlooked the carpark.

Loved the beautiful interior courtyards, the gardens and the pool The art and interior decor was interesting.

Stayed in February 2024

A room with a walk-in shower would be very welcome. Breakfast - excellent Food - indifferent

Top Class staff. Room 8 out of ten Bathroom 6 out of ten Public areas 9 out of ten

Stayed in March 2024

The room could do with brightening up. Old furniture is nice but could be recovered. Wooden floors needed repair in places. One of two sinks in bathroom needed repair, despite temporary fix by very helpful maintenance man, could not let water out.

Loved the location and general environment within the hotel. Very calm and relaxing. Staff were very helpful at all times.

Stayed in March 2024

Beautiful building and furnishings. Stunning location. Pool, gardens, lots of places to sit and enjoy the location.

Stayed in March 2024

The building and rooms are fantastic!

Stayed in February 2024

Windy

Great building

Stayed in March 2024

Very noisy room next to elevator: from 5h30 in the morning a lot of noise. Not really acceptable for a high end hotel.

Characterful Hotel, beautiful location, excellent breakfast.

Stayed in March 2024

Well maintained, very clean, characterful hotel with extensive gardens. Relaxing ambience. Good dining. Breakfast excellent. Evening meals very good. Staff friendly, helpful and informative. Perfect base to relax and recover after exploring the island's great hiking trails. Difficult to fault.

Stayed in March 2024

Understaffed, restaurant food underwhelming, service often slow and food cold. Pretty dead in the evenings, bar closed at 11pm, then nowhere to sit. Annoying system for towels at pool and only allowed one smallish one. Despite there always being someone on duty at the pool and facilities for selling drinks available there, this was closed and had to trek back to the main bar for a drink. Sauna not working.

Stunning location. Wonderful staff. Reception staff brilliant.

Stayed in March 2024

n.a.

A beautiful hotel in a very nice location and very friendly staff! Nice rooms with a nice view and good breakfast!

Stayed in February 2024

One domestic espresso machine not sufficient for number of guests 5 star hotel and no heated pool Frequent smell of drains in corridors spilling over into room

Very good selection on buffet, espresso machine a joke, excellent staff

Stayed in February 2024

Beds were very high and I’m tall but you need a ladder to get in! Breakfast was it hit and miss if you took a later breakfast many things gone and had to hunt for dishes spoons, ect. Cooked food cold ! Says in the information that an evening meal is available for €37 we were told this wasn’t available just a la carte.,which was over priced.

Room was big with nice old dark furniture and fittings. Comfortable chairs to sit in. view of sea from window and lovely grounds to sit in. Pool was clean with loungers around. Staff friendly.

Stayed in February 2024

The restaurant: slow, expensive, patchy food quality. Rooms not well acoustically insulated and superficial cleaning

Location staff pool views and the architecture

Stayed in February 2024