Espoz y Mina, 11, 31002 Pamplona, Spain
#15 of 32 hotels in Pamplona
Guests' ChoiceBased on 517 hotel reviews
8.5Cleanliness
9.0
Comfort
8.8
Location
9.7
Facilities
8.5
Staff
9.2
Value for money
8.4
Free WiFi
8.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: August 4, 2023
Nodlaig
IrelandBring earplugs, if you ask for quiet room like I did, your room will be facing a street. We were facing estafa street which was noisy and that was midweek. Imagine the weekend s. Maybe quiet room possible if you pick interior room with no windows.
Room comfortable if a bit small. Lovely bed linen. Kettle with tea coffee in room. Breakfast was amazing, fresh fruit, lovely breads, pastries, cold meat and cheese, also hot food eggs and bacon
Stayed in August 2023
Reviewed: July 30, 2023
Linda
United KingdomThe property was beautiful very central to all historical areas loads of bar’s fantastic atmosphere would definitely recommend it
Stayed in July 2023
Reviewed: July 25, 2023
Nicholas
NetherlandsVery good location Michelin star restaurant Great breakfast
Stayed in July 2023
Reviewed: July 23, 2023
Devy
United States of AmericaRooms are small
Excellent location!
Stayed in July 2023
Reviewed: July 21, 2023
Rens
NetherlandsComfort of the pillows
Nice shower!
Stayed in July 2023
Reviewed: July 20, 2023
Geoffrey
United KingdomAll good.
Centrally located, the room was adequate for our needs and there was a very good selection of hot and cold breakfast offered.
Stayed in June 2023
Reviewed: July 19, 2023
Eric
United States of AmericaN/A
Hotel Europa is in the center of Pamplona. The rooms have everything that you need, and the breakfast is very good. María José is always helpful.
Stayed in July 2023
Reviewed: July 19, 2023
Gregor
United KingdomNothing
Air conditioning, bathroom, toiletries and bed all were excellent. The restaurant is Michelin recommended and the food is exceptional.
Stayed in June 2023
Reviewed: July 15, 2023
Y
Hong KongAlso the location as despite its sound proof window, it is too centrally located and the street around C de la Estafeta and Plaza del Castillo were like circus crowded with parties. Very noise overnight and not good for those who need to sleep
Convenient local for participating the St Fermin Festival, especially running with the bull and bull fight. Hotel guests were free to watch the bull run in the balcony on C. de la Estafeta. Its one-star Michelin restaurant was good and staffs were very helpful and friendly despite the extremely busy season
Stayed in July 2023
Reviewed: July 8, 2023
Mike
Irelandnothing
this was our second time staying here. hotel is in the center of Pamplona. great hotel right on the camino
Stayed in April 2023
Reviewed: July 3, 2023
Ignacio
PeruExcelent location. Very clean an comfy.
Stayed in July 2023
Reviewed: July 2, 2023
Frances
United KingdomRoom was VERY small and internal window ( they did describe it in the blurb but felt a bit like being in a cupboard.) Price reflected size.
Location great and very comfortable. Everything one would need for a quick stay.
Stayed in June 2023
Reviewed: July 2, 2023
Viv
AustraliaWe loved everything about the property, in particular the daily refilling of the Hand soap/Shampoo/Body lotion to save on plastic containers
Stayed in June 2023
Reviewed: July 1, 2023
Simpson
United Kingdombrilliant food and for the quality a good price
Stayed in July 2023
Reviewed: June 25, 2023
Peter
United KingdomStairs up to reception.
Staff were great and a laugh.
Stayed in June 2023
Reviewed: June 22, 2023
Fortune
IrelandExcellent location. Fabulous hotel. Spotless clean and eircom in the room. Excellent price also 👌
Stayed in June 2023
Reviewed: June 21, 2023
Susanne
SpainJust all the steps.
Very helpful staff on reception. Lovely room with a kettle for making teas/coffee which is very unusual for Spain, and it should be introduced. Staff allowed me to take breakfast early as I had to catch a train.l
Stayed in June 2023
Reviewed: June 19, 2023
Cynthia
CanadaThe amount of stairs to enter the hotel is a bit of a nuisance when dealing with luggage. The walls are a bit thin so noise can be an issue.
The hotel is in a good location, we appreciated them storing our luggage while we explored the city.
Stayed in May 2023
Reviewed: June 17, 2023
Susanne
SpainThe Michelin star restaurant was too expensive for me. There a lot of steps in the hotel in addition to the entrance which is difficult when managing a suitcase, and also in front of the lift which I thought was dangerous.
The beautiful tiles in the bathroom and the general decor. The enormous bed and the mini fridge. The excellent television. Helpful staff on reception.
Stayed in June 2023
Reviewed: June 16, 2023
Declan
United KingdomVery central, air con, double glazing so quiet in the room. I was on the Camino and arrived scruffy and sweaty, but they were very helpful and welcoming. 5 mins wall from the center.
Stayed in June 2023
Reviewed: June 16, 2023
Brian
United States of Americathe beds were not that comfortable. the elevator was good but there were still a lot of stairs to climb
the location to the plaza is outstanding!! the Michelin restaurant in the hotel was good but leave the hotel and try others in the area
Stayed in June 2023
Reviewed: June 14, 2023
Maree
Australiaair conditioning doesn’t work well
clean and great location
Stayed in June 2023
Reviewed: June 13, 2023
Street
United KingdomNothing comes to mind
Good location
Stayed in June 2023
Reviewed: June 12, 2023
William
United States of AmericaMattress was a bit worn, but linens were nice.
Excellent location. Very friendly and helpful staff. Super quiet. Kettle in room a plus!
Stayed in June 2023
Reviewed: June 12, 2023
Simon
AustraliaNothing
Quiet room for me to rest whilst doing the camino
Stayed in May 2023
Bad Goisern, Austria
Kalem Adasi, Turkey
Wildwood, USA
Krakow, Poland
Taitung City, Taiwan
Seminyak, Indonesia
Bohinj, Slovenia
Tirupati, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content