The water at the buffet wasn't good water, too much noise in the rooms

Location, rooms

Stayed in May 2024

It is a large complex that needs renovation in some places. The restaurant looks more like a canteen but that is due to the size of the complex.

The hotel is in a good location not far from a large clean beach. This is the number 1 choice if you are looking for good value for money in Morro Jable (and in Fuerteventura). The rooms are large, have a balcony (where we had shade). The food was adequate - we had half board and I see that as a good option. The staff are friendly - I especially want to mention fantastic Fadidi who was always very smiley and attentive to our little daughter (even gave her a lollipop:-)).

Stayed in May 2024

The service people were not too patient or helpful.

Very beautiful area. Easy parking. Good food. Kind housekeeping.

Stayed in April 2024

Not applicable

Location, food ,staff

Stayed in April 2024

Too far to walk to the town. Evening entertainment limited. Would benefit with some upgrading.

Booked half board and food was very good. For a large Hotel everything went very well with no major issues. Drink prices were reasonable.

Stayed in March 2024

Very huge complex with a lot of people, almost all breakfast and dinner are the same so after 2 days you do not know that to eat. In the rooms no any equipment to make a tea or any other drink. Parking in the street near hotel

Very nice swimming poll area, one heated pool, friendly staff. Nice view from the room, you can see ocean

Stayed in March 2024

Soundproofing between the rooms was not good. I’m not sure if all the rooms have interconnecting doors, but this really meant that you could hear everything in the next room. It would be good to be made aware of this and perhaps given the choice

Large room and helpful staff

Stayed in February 2024

Pretty much everyday we've seen pigeons in the main restaurant, eating bread from the baskets (staff didn't seen to be bothered with that). Very average food quality in the main restaurant. Very cold water in the pools. Hotel in overall is a little bit rundown, not terribly, but you can notice it everywhere, even all the equipment in the room, chipped toilet, sheet beds with holes, broken tiles, etc.

Friendly staff. Big enclosed hotel area, with snack bar open all day (with small sandwiches, hot/cold drinks, deserts). Separate area for Occidental+ members.

Stayed in February 2024

The bed was a little hard for my liking. I didn't get the info I needed to get a table for the dinner on New Year's Eve (you needed a ticket but I wasn't told this when I checked in very hungry that evening!) For me, the food at dinner was a little disappointing - it looked lovely but a lot of didn't taste so nice (extremely salty) and the buffet was very repetitive.

The pool area is really nice, beautiful gardens, lovely balcony, nice and clean rooms. Water in the room every day was perfect. Extremely polite and friendly staff

Stayed in January 2024

No coffee machine or kettle in rooms and the only coffee machine are located in the main part of the hotel which can be far away from some rooms. Quiet location, about 10mins drive to Morro Jable.

Nice rooms, friendly staff and great facilities

Stayed in January 2024

It is very difficult to keep food hot for that number of people eating at the same time, but hot plates are very important, and should always be available.

The staff were excellent

Stayed in January 2024

Nothing

Food was delicious, staff very friendly and helpful, location is really good, close to the beach, restaurants and shops. Hotel is far from the airport if shuttle service cancel your booking like mine, taxi is expensive and cost 105£. Beaches are beautiful and it’s not that far from Cofete.

Stayed in December 2023

Wi-fi and entertainment program at the pool.

A resort with everything you need, very welcoming staff, everyone works to make you feel wonderful. Excellent food, cleanliness, quiet, nice evenings sprint with drinks at bars, live music, dancing…near the beach and quite close to the Morro Jable. The bus stop is in front of the hotel. Thank you for everything, we will be back!

Stayed in January 2024

The room was a bit worn down. The the shower was a bathtub but the drain was rusty and eaten up by the rust. It took a long time for the hot water to come and the toilet lid fell off. You can hear the neighbors very well. It might be time for some mild renovations. This is a hotel with lots of kids and loud animation programs in the evening.

Friendly staff. The room was clean and functional and the bed was comfortable. Buffet style food with some nice options. I skipped dinner but breakfast and lunch was great. Has vegetarian options. The location was great. There's an exit very close to the beach with an elevator down to a small shopping area with a Spar and a bunch of Bird scooters. My room had beach view.

Stayed in January 2024

Busy buffet, unfriendly reception staff and slightly run down room

The pools, kids club and location near beach

Stayed in January 2024

The WiFi is quite poor. Slow for browsing and just not usable for media streaming.

Lovely hotel, facilities and surrounding area.

Stayed in December 2023

some areas tired and need painting

convenient with local shops in the area and 10 min walk to beach

Stayed in November 2023

It would be nice to have a kettle in a room as I like my early cup of tea or coffee before breakfast.

Beautiful hotel. Big, spacious rooms. Cleaned every day. Towels changed every day. Big choice of breakfast. Fresh, tasty food. Very polite staff. (Offered drinks for free. ) I got present from hotel on my birthday- a bottle of champagne. I would definitely recommend it and probably will come back next year.

Stayed in November 2023

Lots of ants in the room. Safe in the room was unusable. To reach the reception to check in, you have to take quite an uphill walk.

Good facilities in the hotel and the room was quiet.

Stayed in November 2023

The room at the ground level, not announced by the reception staff and the staff limited decision on the room change.

Close to the beach, few shops nearby, interesting architecture, easy to park your car.

Stayed in November 2023

The food at mealtimes was undercooked in some instances and mostly lukewarm or cold. Plates for hot food were cold.

Lots of choice at meal times. Location and facilities were excellent

Stayed in November 2023

It's a bit outdated. Pool could have some renovations. The furniture is a bit outdated. The AC not very powerful. Lacks food variety and flavoured. Better pool music team. Sometimes was no music and no vibe. You can see the beach but is a bit of a walk, like 20 minutes at least. No free sunbeds at the beach, you have to rent, a bit expensive.

I liked the weather, the fact I had sea view, close to beach. Bed really comfortable, I slept very well. Loved the big pillows. Room very clean. Bed sheets clean and smooth. Low bathtub. Nice kids club.

Stayed in October 2023

The transfer from the airport was late, we had to wait about an hour or so before our transfer arrived. The transfer time from the airport to location was well over an hour. I did not realise the transfer time before booking this hotel. Location of the hotel is on a hill, the resort is stagered over different levels. I struggled some days in the heating getting upand down the resort. There were ramps and stairs, so it is user friendly for prams. This was the only negative side to our stay at the hotel, was the verious levels to reach certain parts of the resort.

Check in was completed on line so no waiting around when we arrived. We was offered the option to upgrade from half board to all inclusive. We worked it out this would be a btter option for us for the week. Views from main reception over looking the sea were amazing, as we was high up from the main street level. Our room was a decent size, although we would have liked a double bed. Cleaning was good, toiletries suppled were Aloe Vera products smelt lovely and were really good. Toiletries supplied were, tooth brush pack, shaver kit, showr cap, soap and moisturising lotion on pump. As well as sampoo and conditioner in the shower so saved space in our bag. Verous choices of food and fruit available daily. Fresh meats cooked to order. There would be something for everyone to choose from at meal times. Staff were friendly at all times, helped with any enquiry we had. The cleaners were always working hard all the time to keep the hotel clean.

Stayed in October 2023

N/A

It’s location and the pools

Stayed in October 2023