Nueva, 20, 31001 Pamplona, Spain
#12 of 32 hotels in Pamplona
Guests' ChoiceBased on 545 hotel reviews
8.6Cleanliness
9.1
Comfort
9.0
Location
9.7
Facilities
8.6
Staff
9.2
Value for money
8.3
Free Wifi
8.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: July 6, 2023
John
IrelandEverything was perfect, nothing to dislike.
Very clean and very comfortable, great location; all local amenities close by.
Stayed in July 2023
Reviewed: June 27, 2023
Amanda
AustraliaSmall and a bit cramped for a family room. It would have been a very comfortable 2-person room. Considering how hot it was, the fans did help, but would be great if top sheets were provided as a covering rather than a hot duvet. Too noisy on a Saturday night to keep the windows open. No lifts, guests have to carry luggage up 2 flights to the reception, then for us, one more flight to our room.
Clean, helpful to have a person on reception at all hours.
Stayed in June 2023
Reviewed: June 25, 2023
Annette
AustraliaWe got unhelpful directions to the hotel carpark and ended up driving to the wrong one. When I said we were driving in a message they said they would let me know if there was space when we got there. It was a struggle to find somewhere to park outside the walls to then go to the hotel to find the details. A plaza was written on a card which didn’t come up in Google. To cut the story short we wasted 2 hours of a one night stay and found our own carpark… which I should have done to start with!!!
Comfortable hotel in great location. Large room and bed.
Stayed in June 2023
Reviewed: June 23, 2023
Ruth
IrelandLocation, Comfort, food
Stayed in June 2023
Reviewed: June 22, 2023
Susan
United KingdomExcellent location in old town Pamplona. Very comfy bed and a most excellent breakfast.
Stayed in June 2023
Reviewed: June 20, 2023
Suellen
United States of Americaroom smelled a little like smoke
location & nice cafe located on ground floor
Stayed in June 2023
Reviewed: June 19, 2023
Rick
United States of AmericaLove the place. Great location. Clean and comfortable. Quiet and nice restaurants close by. There is a restaurant on site. Neighborhood is clean and appeared safe.
Stayed in June 2023
Reviewed: June 16, 2023
Kathy
United States of AmericaWe wished we could have stayed longer but we had to leave. Next time we will go to the bar and restaurant.
This was our 4th stay at this hotel. The staff were excellent as usual. The room was very clean, bed was comfortable, there is a small refrigerator in the room. Wifi was very good. We ate breakfast from the self service buffet. It was not a loaded buffet but the food was very good. There is a restaurant attached to the hotel but we did not eat there this time. The hotel is very convenient and fairly easy to find. Our room overlooked the street so it can get loud in the evenings if windows were kept open! The front desk staff arranged for a taxi to take us to Estella.
Stayed in May 2023
Reviewed: June 14, 2023
Cindy
Canadaalways try to stay here when I am Pamplona!
Stayed in June 2023
Reviewed: June 11, 2023
Jill
United States of Americanothing
good location
Stayed in May 2023
Reviewed: June 11, 2023
Jackie
United Kingdomclean and tidy, great for my Camino trip
Stayed in April 2023
Reviewed: June 8, 2023
Chelsea
United States of AmericaGreat hotel near the major tourist attractions in Pamplona. The breakfast was wonderful, albeit a bit crowded when we arrived. The staff was friendly as well.
Stayed in May 2023
Reviewed: June 2, 2023
Jayne
United Kingdomnothing
great location. friendly helpful staff.
Stayed in June 2023
Reviewed: June 2, 2023
Audrey
AustraliaExcellent location. Very comfortable room.
Stayed in May 2023
Reviewed: June 1, 2023
Diane
United KingdomOnly thing we missed in the room was a tea tray and kettle.
Room was clean and comfortable,nice toiletries and good powerful walk-in shower. Bed was very comfortable. Staff at reception friendly and always happy to help. Close to everything we wanted to visit. Lovely to have a decent size bath towel.
Stayed in May 2023
Reviewed: May 30, 2023
Jose
United States of Americanothing negative to say
in old town center close to everything and fine restaurant on premises. The hotel staff were all excellent, eager to help and could not have been nicer
Stayed in May 2023
Reviewed: May 29, 2023
Gareth
United KingdomNothing
Lovely hotel, excellent breakfast, friendly staff
Stayed in May 2023
Reviewed: May 24, 2023
Julia
United States of AmericaCoffee maker in the room would have been nice.
Lovely hotel, clean and well kept. Nice room on our first stay, we returned a few days later and the next room was smaller with no view. Good AC. Great little restaurant attached, good for coffee and tapas. The staff were great, except for the check in guy the second time. He was quite abrupt and unfriendly. The location is perfect, walking distance to everything, but quiet at night.
Stayed in April 2023
Reviewed: May 19, 2023
Jerilyn
United States of AmericaBeautiful room. Great location.
Stayed in April 2023
Reviewed: May 14, 2023
Phil
United Kingdomchurch choir took up singing at 6:52am outside the hotel….otherwise no problems.
big clean room, comfy beds, great shower, great breakfast buffet, busy but efficient bar/ restaurant
Stayed in May 2023
Reviewed: May 10, 2023
Jane
ItalyWonderful location. Easy access to all.
Stayed in May 2023
Reviewed: May 9, 2023
Leonie
AustraliaThe location was excellent. We enjoyed being able to pop down the the cafe downstairs for evening drinks.
Stayed in May 2023
Reviewed: May 2, 2023
Stuart
FranceEverything was good it was Bank Holiday Monday which meant some shops and bars were shut...obviously not the hotels fault.
Breakfast was really good value and loads of choice . Plenty of room and lovely and clean. Staff exceptionally.
Stayed in May 2023
Reviewed: May 1, 2023
Muilin
United States of Americana
convenient
Stayed in May 2023
Reviewed: April 30, 2023
Sheila
IrelandN
Perfect location, comfortable room.
Stayed in April 2023
Puerto de la Cruz, Spain
Ho Chi Minh City, Vietnam
Mount Laurel, USA
Ischia, Italy
Liekzan, India
Lesce, Slovenia
Hugier, France
Safranbolu, Turkey
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content