Nothing to dislike.

Excellent position. Lovely bedroom. Great food. Very friendly staff

Stayed in May 2024

Nothing really. It was quiet there but that suited us. Breakfast good, didn't eat dinner there.

Beautiful building, large room, very helpful staff, hikes all round, well served by public transport. It's in a lovely area.

Stayed in April 2024

Beautiful rooms and hotel, nice and friendly staff, close to all shops and restaurants but set back from main road, plenty of parking, nice breakfast.

Stayed in February 2024

The breakfast could have been improved. I would have liked some healthy cereals; granola or homemade oats, and cheese that was not cold and fruit that was not canned - like peaches and pears. I think tomatoes should be at room temp and not cold. Dinners were ok. Desserts were good. I would appreciate if staff knew more about hikes. The tea from 5-6pm was a nice idea but the tea cups were so small you couldn't really have a good cup of tea.

The location was very good. The room was comfortable. The grounds were good and we were close to trailheads and the bus. The coffee from the coffee machine was very good. Staff were friendly.

Stayed in March 2024

Nothing to dislike but we were lucky to stay here in a quiet period for the hotel.

Very helpful and knowledgeable reception team. We had an Executive Room that was well-equipped and spacious. with a very comfortable king size bed. Excellent breakfast with a good range of fresh breads, pastries, cereals, fruit and yoghurt. A warm buffet breakfast was also available, though not individually cooked. Good quality coffee from a branded machine and a wide range of black and fruit/herbal teas also available. We stayed for 4 nights in February and the hotel was relatively quiet, and only a couple of minutes walk into the small town of Santiago del Tiede. The hotel caters for walking and cycling groups of varying sizes, and I can imagine that the buffet breakfast experience could be very different when busy.

Stayed in February 2024

Nothing much to complain about really, I have seen more extravagant breakfast buffets but it was still good.

Quiet location and good parking. The rooms were spacious although my wife found the bed not the most comfortable. I didn't have a problem.

Stayed in February 2024

Maybe we were unlucky but the restaurant food we had was not so good for the price compared to other places in the village.

A great place to base yourself to explore the surrounding area. Some fabulous walks/runs from the hotel. The hotel was relaxing and quiet we extended our stay as we felt so comfortable. Good breakfasts. Staff friendly and accommodating.

Stayed in January 2024

Ventilation in the bathroom could be better.

Terrace where the breakfast is served.

Stayed in January 2024

We only stayed one night, after a massive delay at the airport picking up our hire car, we arrived at 21.10, sadly the kitchen had closed and there were no other places in town open for food. The lady in reception found us a bowl of nuts and sold us some beer. Wasn’t the best start to our trip, the lateness of our arrival wasn’t the fault of the hotel, but perhaps they could have found us some bread and cheese? However it is a lovely place, very clean and comfortable.

Stayed in January 2024

the room size and cleanliness. The hotel design is impeccable with its surroundings. The staff had a good knowledge of english and was friendly.

Stayed in January 2024

Quite a restrictive, unexciting and non- changing supper menu with lots of options with a minimum of 2 people so restricting choice further

Beautiful location & setting Calm Stylish decor Fabulous breakfast

Stayed in January 2024

Love the big terrace to enjoy the sunshine, they also have one afternoon tea time. The beds are really comfortable.

Stayed in January 2024

A bit cold in the rooms.

it was a nice stay. The hotel staff was extremely nice ! Breakfast was good

Stayed in December 2023

The breakfast was very basic

Large room, clean facilities, comfortable beds

Stayed in December 2023

The location of the hotel was perfect for visiting both the northern cost of Tenerife, including Masca and for easy access onto the main southern road (TF-1). The hotel is situated in extensive grounds with plenty of free parking. The room was large and comfortable. Staff were helpful and friendly. Breakfast was good with a variety of fresh meat, fruit and bread. There is limited hot options, but still plenty of choice. Nice patio available for eating breakfast. Hotel is in a small town with a variety of local places to eat if you fancy a change from the hotel restaurant.

Stayed in December 2023

The evening meal was poor quality and the location means that you cannot go out to eat.

Lovely rooms. Large comfortable beds. Clean. Lovely staff. Good location away from the main tourist beaches . Breakfast buffet was good.

Stayed in December 2023

First day night was very noisy in surroundings.

Beautiful interior and outdoor ❤️ Very nice breakfast on the terrace. Great location if you would like to travel to Masca, highly recommend go there by bus. Very nice staff. We also trued local dinner which was quite nice, but little but more expensive.

Stayed in December 2023

The town shut down little too early for us.

The quiet clean friendly little town with coffee, bars and local restaurants in sight. 23 mins drive to Playa Las America.

Stayed in November 2023

Two beds instead of one big one, quite old fashioned

Beautiful surroundings, nice and calm, sustainable

Stayed in October 2023

The only thing that irritated me a little was the staff kept clearing the table before you'd even finished eating. They'd unnecessarily take away the second placement, despite it not being used, and would come and clear dishes immediately, giving the feeling they were rushing you off the table. If they didn't do that, and they weren't busy, then the restaurant meal would have been a lot more relaxed..instead, it was more like 'eat your food and go ASAP'. They also didn't allow me to charge the drinks or meal to my room, very odd for a supposed 4* hotel For the rest, all was fine.

Very quiet hotel set in a tranquil environment, albeit it a little weird with some odd buildings dotted here and there. Breakfast was a good spread, plenty of choice. Great access for hiking trails if that's what you want

Stayed in June 2023

Excellent reception staff but particularly Edouardo who advised on local trails and was extremely helpful in resolving problem with hire car

Stayed in April 2023

It was a quiet period and many facilities seemed closed - but apparently there is a sauna and cycling room. There isn't really a bar, but there are a few local bars and a restaurant 5min walk away.

This is the Perfect place to stay for visiting Masca and doing the local walks. It is a nice complex of buildings, some historic and some modern in the very pretty landscape of Santiago... the hotel is pleasantly decorated, and beyond my (fairly standard) hotel room there was an attractive sitting area that I used to work in. There are also pretty patio areas that one can use if it is warm enough.

Stayed in April 2023

Dinner was a little overpriced and not fantastic but no local competition for diners.

A very small town with little in the way of dining options but the hiking is superb. Hotel is very well appointed and geared to hikers and mountain bikers. Very good breakfast options and hotel will pack a lunch for a day hike.

Stayed in April 2023

nothing it was all great!

this is a real gem, the location is amazing and so close to Masca Valley (a must see). the hotel grounds are amazing, with a real rustic charm. the antique farming equipment is very interesting. the rooms are wonderful, we stayed on the first floor and had the most wonderful ceiling in our room. the facilities are brilliant and the bathrooms are the best I’ve seen on the island! the food was exceptional, we had the most amazing fish paella!

Stayed in March 2023