The welcome was not very welcoming, and the check-out took a long time because one of the two receptionists didn't want to bother with dealing with me (he was very busy staring at something intensely), so I had to wait until his colleague became available. The walls are very thin, so pack ear plugs. The bed was not comfy.

The place has a nice location, the room was spaceous and the breakfast good.

Stayed in May 2024

Historic hotel/balneario with a gorgeous Spa Very friendly staff

Stayed in March 2024

1. First room allocated was in adjacent block some walk away from Main reception. I had my 5yr old son with me. Looked more like a basic hostel than a hotel room, very basic, no air conditioning & bathroom very uninviting. 2. Very small old fashioned lift, only room for a few people, more like a porters lift. 3. No air conditioning in any rooms. 4. Property in need of major expenditure to bring it all up to speed. Felt & looked in a time warp. Could be amazing. 5. No swimming pool for children. I was hoping to take my son swimming in the morning before leaving but it’s only a spa pool and children not allowed.

1. Last minute availability as it has plenty of rooms & we hadn’t booked anywhere ahead of our travel. 2. The response of the reception staff when I asked to move rooms. 3. The breakfast & amazing huge dining room/hall. 4. Free parking.

Stayed in August 2023

The patine The character The history of the place The location

Stayed in August 2023

They did not advertise in booking site that dogs can not get into the breakfast salon, and we paid in advance for breakfast The staff were nice enough to let us take the breakfast to the terrace

Very nice outside area Rooms are clean but there are molds in many places

Stayed in August 2023

Mattress, pillow’s.

Original, different.

Stayed in July 2023

No tea or coffe facility in room

Comfortable and aqduate

Stayed in September 2022

Nobody laughed. It's like nobody was enjoying they're life.

It's right over the border in Spain.

Stayed in September 2022

It wasn’t clean.

Beautyfull location, it once was a great building.

Stayed in August 2022

In need of some serious money spending on it

beautiful old building in lovely location

Stayed in July 2022

A good breakfast. But the best is the general atmosphere. With a lot of things and ghosts from the year 1893 !!! Maybe less comfort than a standard hotel but a real and good (his)story ! Strange and funny big house !

Stayed in June 2022

did not stay long enough to realize what was maybe not great

stylish, authentic , nice crew and great location, go there if you need a spa

Stayed in June 2022

Overall, it’s a nice hotel but needs some updating.

It’s located in the beautiful Basque region in the mountains. Absolutely beautiful location. The hotel is also a sanatorium. The room was comfortable. Staff was friendly. Breakfast was good, continental style. Parking is secure. There is access to the pool, but you must make reservation due to COVID restrictions. The nearest town, Zestoa, is about a 15-minute walk or 2-3 min drive.

Stayed in August 2021

It seems run down and not taken care of. The room seemed like it was cleaned a long time ago but had dust bunnies all over the floor. The pool and restaurant weren't open because of COVID so that can't be counted against them but the price was high for just a room.

It's a beautiful location.

Stayed in August 2021

1. Very thin walls (you can hear your neighbors watching tv, and talking) 2. Humidity 3. No wifi

1. Special room for the bikes 2. Localisation of the hotel 3. Nice and kind stuff 4. Big and free parking

Stayed in August 2021

The bedhead of the bed we slept in had mildew all over it. We had to clean it with toilet paper before we went to bed to avoid breathing too much of it during our sleep. The hotel seems so huge that the staff must be overworked. The hotel has a lot of potential and some renovation would really do some good.

It is difficult to find a hotel with free rooms close to Loiola. We were happy and thankful to find Balneario on our way. The dining room of the hotel is beautiful. It reminded us of the Titanic. The hotel displays a lot of photos and memories from the early 20th century which gives charm to the place.

Stayed in August 2021

The spa was a great experience, lovely waterjet massage. The old fashioned grandeur of the hotel is very filmic and cozy

Stayed in April 2024

Loved all of it!

Loved it!

Stayed in April 2024

the restaurant was a bit expensive for the quality of the meals

the ancient splendour of the building

Stayed in October 2023

There was nothing to dislike unless you were particularly fussy. You get what you pay for and it was excellent value for money

Wonderful art deco hotel,getting a little tired but for the price it was a great place to stay. The food in the restaurant and bar area was excellent value for money and well executed. The spa was really good and invigorating. The architecture was fantastic if you like Art Deco ,beautiful corridors. All in all a very pleasant stay

Stayed in August 2023

Nothing

Everything

Stayed in August 2023

Lejanía

Lindo entorno

Stayed in August 2023

What a God awful place. The staff were rude and unfriendly. The building was dilapidated and the rooms were awful and urgently in need of renovation. The food was simply horrible. A hugely expensive mistake.

Nothing

Stayed in August 2023

The rooms a bit more modern.

A formidable place surrounded by forests and a river crossing next to hotel.

Stayed in August 2023