Playa de Bavaro, Bavaro, 23301 Punta Cana, Dominican Republic
#68 of 134 hotels in Punta Cana
Guests' ChoiceBased on 97 hotel reviews
7.8Cleanliness
8.7
Comfort
8.7
Location
8.9
Facilities
8.5
Staff
8.0
Value for money
7.5
Free Wifi
9.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 5, 2024
Lorenzo
United States of Americatried to sell me to buy melia membership starting at $16,000 after knowing I was extorted at the nearby hospital Hospiten, paying $1,500 for basic wellness check. Food was generic - needed some authentic Dominican flavor
Pool/Beach pool bars
Stayed in April 2024
Reviewed: March 11, 2024
Vivia
United States of AmericaUpon arrival, the room was dirty, I had to request to have it clean. We were very disappointed. The food wasn’t the best, most of the workers seemed like they are upset, hospitality needs improvement.,
Ocean view and the worker that works on the beach they were attentive.
Stayed in March 2024
Reviewed: January 6, 2024
Yasmen
United States of AmericaThe food is below average, overall. The buffet food was mostly good. Room service orders are not consistent (and not many options, anyway).
The property and rooms are beautiful and well maintained (including the beach)
Stayed in January 2024
Reviewed: January 5, 2024
Nausheen
Canada- the room service is non existent, you call for anything at all, it will never come. It’s that slow - they run out of the towels at the pool also - the alacarte restaurants have the same things on the menu as the buffet so it’s better to just eat the buffet everytime as you’ll get so much more - they cannot take care of dietary restrictions, twice I was served drinks with alcohol inspite of very clearly asking them to be without alcohol. And when I asked my server , they kept insisting that it’s without alcohol (even when I’d taken a sip and realised it isn’t) I had to ask them to taste it to believe me
The location, rooms, and the pool in the adult only zone were really good. The staff is very friendly and helpful. The buffet at the ‘lunchbox” restaurant is nice. Activities are also nice
Stayed in January 2024
Reviewed: August 15, 2023
Odes
United States of AmericaGreat hotel I like it the only problem too much stairs
Stayed in August 2023
Reviewed: April 23, 2023
Bruce
ItalyFood mediocre and oftentimes did not match menu Too much separation by what level you pay in at Needed to make reservations early AM to get restaurant you wanted High pressure membership drive
beautiful setting Dominicans are wonderful
Stayed in April 2023
Reviewed: February 22, 2023
Givi
GeorgiaRoom/customer service is extremely slow. you can ask about something and didn’t even get it after few days! Until you go to the reception and insist something to be done while you’re awaiting..
Room is clean and very nice! stuff is friendly! Restaurants and food varieties is good.
Stayed in February 2023
Reviewed: June 12, 2022
Reimin
SwitzerlandThe room is a little bit old,but in general it’s nice and clean.
The atmosphere is very nice,and the pools are awesome.Maybe we came in June not high season, we don’t feel it’s crowded. The food is good enough,but we can go to eat in the restaurant besides (The Circle).The buffet restaurant in Circle is excellent.
Stayed in June 2022
Reviewed: April 28, 2022
Melissa
United States of AmericaOur toilet did run a bit while we were there and it took a while to get a handle on the thermostat. It would’ve been nice if citronella candles were one of the amenities in the room if I wanted to go outside after dark and not get bitten by mosquitos
Enjoyed the various restaurant options. The swim up room was great. Private access to the pool in your backyard! Staff was friendly and very accommodating. Lovely place to relax and unwind with friends
Stayed in April 2022
Reviewed: March 4, 2022
Luis
Guatemalathey don’t give what they sell
location
Stayed in January 2022
Reviewed: February 11, 2022
Yordani
United States of AmericaTheir food choices were great!
Stayed in February 2022
Reviewed: January 29, 2022
Todor
BulgariaSuper beachfront location. The beach itself is great too. Resort is very clean and tidy. Very good food in all restaurants. Room was nice and comfortable. Good evening entertainment. Lexington from Guest service did great job and fulfilled all our requests.
Stayed in January 2022
Reviewed: December 18, 2021
Edgar
CanadaStarting to show some wear and tear, some bars didn’t carry all same spirits, pool bar had mostly generic brands, buffet could include more variety maybe, the real “luxury” seems to be reserved, the Circle by Meliá staff should learn how to pitch their program in less time instead of taking 2 hours of your precious vacations.
Overall, the facilities are in good shape, the beach and pools are very clean, the food was tasty and fresh, the service was great, particularly the lobby bar staff: the bartenders Lucia and Luis were super friendly and amazing mixologists, their supervisor Luis always came around for a nice chat, our concierge Felipe took very good care of us; and, Leandro at the steakhouse was the best waiter!
Stayed in December 2021
Reviewed: October 8, 2021
Leigh
MaltaMore communication as to what events are happening in the evenings and where.
Wonderful stay. Staff are excellent - Yoiner, Emelin, Daris, Mervin, Browlio, Laudis, Gladys, Edson, Jacquelina and so the list goes on and on. The property is so well looked after and the gardens are meticulous and just beautiful. We so recommend a stay here.
Stayed in October 2021
Reviewed: August 2, 2021
Sasha
United States of AmericaClean rooms and helpful staff .
Food was horrible 🤮
Stayed in July 2021
Reviewed: July 16, 2021
Raymond
United States of Americanothing
Great vaca. See you next year!
Stayed in July 2021
Reviewed: April 13, 2024
Carlos
United States of AmericaRestaurante Mila Buffet Pool Beach service Butler Adriel Cabrera
Stayed in April 2024
Reviewed: March 27, 2024
Raushan
United States of AmericaManana is their motto. They’re your friends while you pay, otherwise they don’t care. And they definitely don’t care about some individuals at their beach who sell activities. We bought a scuba diving activity and when we got on a boat my son started panicking. The guy started getting frustrated, almost forcing my son to go. Finally got rid of the guy and he only gave us half of the paid money back. There’s NO REST from these people at your beach. Selling stuff 6x times more expensive as well. They didn’t clean our room in all 5 days that we stayed there. Didn’t do our laundry that you have to pay for on top of this expensive stay at their hotel. Alcohol drinks are DELUTED. I had about 8 pina colada at once and was sober as ever. Restaurants at their hotel - servers would bring you wrong food or just forget to bring at all. They all expect for tips from you. Next time we will rent a house, enough hotel experience.
Nice looking. Good food. That’s it.
Stayed in February 2024
Reviewed: March 12, 2024
Jose
Dominican RepublicI checked in on wednesday, asked for a physical bill to get a reimbursement from my office, and they told me they would give it to me on checkout on saturday. When I checked out, they told me it was saturday and couldn’t give me the bill, and had to give them the details for the bill again, for which I had wasted my time on Wednesday writting it down and they couldn’t find that. They told me that I was gonna get the bill in my email on monday. Today is tuesday, I have to bill, nobody answers the phone. Brahian and his supervisor in the front desk where not helpful at all.
The room
Stayed in March 2024
Reviewed: March 11, 2024
Gonzalo
Chilefood, restaurant reservations and customer service.
infraestructure was very good, location is good, beach is good....
Stayed in March 2024
Reviewed: March 2, 2024
Brian
United States of AmericaMain pools were too cold
Did not like that you had to stand in line when u go to breakfast to book only 3 nights of dinner reservations
Stayed in March 2024
Reviewed: January 8, 2024
Jarna
United States of AmericaRestaurant menus were very limited. No vegatarian options. Service in restaurants poor. Even buffet did not include a vegetarian/vegan option most days. Kids club never did activities scheduled. There was always confusion about what the events were that were suppose to happen. We will not return or recommend . Service at beach was non existent.
Stayed in December 2023
Reviewed: November 28, 2023
Synnøve
NorwayThey gave us another room than I did order at booking.com. I tried to explain this to the reseption, but they gave the responsability to booking.com. wrong number of beds in the room. No hydromassage bath-thub as in the booking. Connecting rooms in place og master-suite. I sendt them an e-mail, but no answer. The check in was troublesome. My daughter has celiac disease: little knowledge about this in the restaurants and little help to find. No bread for her! We were in a much cheaper hotel the week before; but this was actually betyer. This hotel is not walue for money.
The bars The rooms
Stayed in November 2023
Reviewed: November 23, 2023
Jacqueline
United States of AmericaThe buffet food was not hot, the keys didn’t work, the hot tub on our patio was inoperable, etc.
The overall look of the property is stunning. The common areas are very impressive.
Stayed in November 2023
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