n the whole, the hotel is very good for the price. Can only recommend it.

Stayed in January 2023

showers were poor

Stayed in February 2023

Room was small and beds were not so pleasant to sleep at.

Perfect breakfast and really quiet room. Workers were really kind.

Stayed in January 2023

The duvet cover didn’t have button holes so the sheet + duvet kept coming loose.

We were transferred to the Richmond hotel just up the road, great location and spacious room.

Stayed in January 2023

The change of hotel few days before our arriving not for a better place tho...

I liked the service, the breakfast and the location 7min away from the main station. What I didn't like is that we expected a newer hotel and the one we got was a little but dusty. But all fine at the end the stay was quite good !

Stayed in January 2023

Room was never cleaned.

Stayed in January 2023

- We were moved from Profils Mercur to its sister hotel Profils Richmond at short notice. - Wifi wasn’t working at all. - Housekeeping was a bit sketchy.

- Service at the reception desk is really nice and helpful. - Location is great.

Stayed in December 2022

The heating in the room was a bit low. But it was ok for one night.

Close to citycenter, nice bedding.

Stayed in December 2022

The size of the room and the view from the room

I liked the location of the hotel, the staff was really helpful and polite.

Stayed in December 2022

Small room. Only one pillow per person supplied.

We actually stayed at ProfilHotels Richmond instead of Mercur. We were advised of the change well in advance so this was not a problem. We were walking from Copenhagen Central Station and the Richmond was a couple hundred meters past the Mercur. Was a simple walk from the train station. Room was small and beds soft but comfortable. Really liked two bottles of water provided in the rooms but no creamer for coffee! Recommend nearby Pinchos for dinner. Reasonably priced and great food. You might need to reserve if weekend.

Stayed in December 2022

We didn’t actually stay in this property we was moved to another sister hotel which was closer to all the amenities

Stayed in October 2022

Our room was a little on the small side for 2 adults and 2 kids as when the bed was pulled out, there was not much room to manouver. The room was also incredibly hot and when we opened the window, in an attempt to cool down, the constant traffic noise kept us awake. I also did not like the left luggage room as it was accessible to other guests.

The lobby and room were nicely decorated and furnished. It was a stylish hotel and there was a communal fridge we could use.

Stayed in July 2022

Directions from the train station could be more clear. It would be good to specify that guests should take the train and NOT the metro. We got a bit lost because we took the Metro, knowing that the distance from the airport was short.

I don't know how to write this review. They moved our reservation to the nearby Richmond Hotel, which was fine, but you should be aware that ProfitHotels Mercur is currently housing foreign refugees (Ukrainian?) and is not available to be rented by tourists. The hotel did notify us in advance and we did not have any trouble with our reservation when we arrived.

Stayed in September 2022

We actually booked at ProfilHotels Mercure, but due to overcrowding three weeks before departure we were rebooked at ProfilHotels Copenhagen Plaza without any problems, nice communication and uncomplicated handling. The hotel (Copenhagen Plaza) is a bit outdated but the charm and history of the building is worth a visit. The hotel is very central, right next to the train station and the rooms are very clean. The proximity to the nearby Tivoli is also great, but noise is not a problem. The breakfast is very good, with a large selection and freshly prepared. The hotel staff is very friendly, accommodating and you feel very welcome as a guest from the very beginning. The bar, which is integrated into the hotel, is also a must. Again, very friendly and accommodating.

Stayed in August 2022

Quite noisy at times.

Good location and does exactly what you want it to do for the price.

Stayed in June 2022

Size of room was quite small for two people; would have preferred one bed rather than two pushed together.

Location Breakfast Helpful staff

Stayed in July 2022

Tennis court outside the window and there was a mad party so really noisy. Coffee could be better

Really central location

Stayed in June 2022

very hot in rooms

clean nice breakfast close to city centre

Stayed in July 2022

Room could have been a little bigger. Otherwise, it was good.

Location. Good value for the money. Nice breakfast buffet.

Stayed in July 2022

The bathroom / shower

Breakfast

Stayed in July 2022

The pillows and the blanket were for the winter season. They were way too warm. We got disturbed in our room by a staff member who wanted to take something from the room. I had the TV on so I didn't hear when he opened the door and got in... There were problems with the toilet. When you flush the water kept running and was making a lot of noise, so at night I had to stop the main water supply. The breakfast was not too diverse. The walls are thin and you could hear when your neighbours are in their rooms.

The location was perfect! It was easy to book and provide all the necessary information online so you don't waste time when you arrive. Checking out was also very easy. Good isolation from the outside noise. The reception can answer all your questions.

Stayed in July 2022

We had a hard time with the temperature of the room, couldn't get it warmer or cooler. Only problem from breakfast was the hot water for tea was not very hot.

The room was what we needed as 3 adults traveling together. Having the balcony was a plus as it allowed us to have an open door and fresh air. The room was very quiet without street or hotel noise. Breakfast was vey good with plenty of variety and time. The staff was helpful with suggestions for food and in getting a taxi when leaving

Stayed in July 2022

For my short one night stay everything was nice. Only wish would be to have more granola options at breakfast :)

Receptionist, both at check-in and at check-out were very nice and friendly. Overall, everything was nice and clean, as expected. Location was perfectly next to Tivoli and to an S-train station.

Stayed in June 2022

Double room was small

Good position

Stayed in June 2022

I am sure that this is temporary but the construction appearance at the entrance.

Easy check-in, location and amenities.

Stayed in June 2022