The toilet’s dry area had no proper drainage. As the shower is small and the shower screen has no door, water easily splashes out. The flooring of the toilet was tilted towards the toilet door, and as a result i woke up with a puddle of water in front of my door the next morning

Clean and modern hotel. Renovation looks new, hotel was clean. I was happy with the hotel and would definitely stay again.

Stayed in April 2024

The breakfast is very very limited. And the refilling of finished products took ages or did not happen. The parking situation is pretty bad. We were offered a garage space for 20 euro a night but they said It'd be "too small" - we have a Golf. Parking outside is readily available but for 3.80 euro/hour. If you want a cheaper option, there is a parking 1m away which costs 10 euro a day. Which was ommitted by the staff.

Hotel was overall good. Clean, well-maintained, beautiful. Staff was polite and friendly.

Stayed in February 2024

Very comfortable. Close to the station.

Stayed in September 2023

Had to leave room late at night to move my car 2 inches as other guest complained about parking. Unreal!

Great location right in edge of the old town. Super comfortable room with great bed and good shower. Breakfast was ok. Helpful receptionist young man from Spain he was really helpful.

Stayed in August 2023

location, design, confort, clean.

Stayed in August 2023

Small rooms and bathrooms. Breakfast wasn't great for the price.

Design of the hotel, very clean and modern.

Stayed in May 2023

Rooms are very small and therefore doesn't feel like good value. Breakfast should be included but seems to be standard in Germany to have to pay extra for it.

Very stylish hotel

Stayed in May 2023

everything was okay. It is about a 15 minute walk to the centre of town. 

Very modern hotel with good facilities and a very good breakfast.

Stayed in May 2023

There was no door or curtain in the shower cabin which resulted in tons of water on the floor after taking it. The other moment was the unfriendliness from the lady at the reception. We arrived in the evening and paid 20 Euro to park in the hotel garage. The next morning we checked-out at around 11am and asked if we could leave the car in the garage until 2pm. We were bluntly told no and that we will need to pay another 20 Euro for that. It was quite embarrasing considering the overall good impression from the hotel. The garage was actually empty or at least we could potentially be given some polite explanations, for example sorry guys, but the garage is fully booked for those who will check-in today. Even though the check-in is at 2pm and we would drive out by that time. We then parked the car in the city parking and wondered if that would have been cheaper to use that public place rather than the hotel... The attitude of the lady (not the fact that we could not use the garage) left a bad impression at the end unfortunately even though I liked the hotel. 😕

The room was extremely cosy and clean, exactly what I really like, the location is perfect too, just two steps from the center. .

Stayed in December 2022

room was very small pillows should be made of memory foam

very nice place decorated with good taste

Stayed in August 2022

The lounge could have more things to do.

Good breakfast. Room was quite small and air was a bit dry. Bathroom was great.

Stayed in March 2022

Additional fees for parking

Stayed in November 2021

rooms ar ok, a bit small, breakfast is quite simple,

the location is good, close to the center

Stayed in November 2021

The double bed is really quite small! I would recommend getting a twin room unless you are very comfortable with your buddy. The breakfast was nice but very basic!

The service was impeccable and the rooms were pristinelly clean. The bathrooms were amazing and all amenities were provided. The location was also great as its on a quiet street but extrememly close to the city center.

Stayed in October 2021

very limited menu of breakfast, price not adequate to quality, lack of hot meals menu.

clean rooms, location close to city centre

Stayed in October 2021

Tight if you have two large suitcases.

Housekeeping cares.

Stayed in September 2021

The size of the room and the bed were definitely underwhelming. It's difficult for two people to stay in the room and on the bed. The breakfast was definitely overpriced and lacked the selection one is usually expecting for this price.

It was clean and well maintained. The staff was very friendly and welcoming, which I greatly appreciate. They helped me figure out options for parking even though there was none available at the property.

Stayed in July 2021

I recently stayed at The Alex Hotel for two nights, and I must admit that my experience was far from what I had hoped for. The first issue was the size of the room. It was much smaller than I had anticipated based on the information provided during the booking process. This lack of space made it somewhat uncomfortable to move around and relax in the room. However, the most significant problem was the malfunctioning electronic window. It wouldn't close properly, which meant that the room's air conditioning couldn't function as it should. This issue was not discovered until after midnight, causing some disruption to my night's sleep. Despite notifying the hotel staff promptly, they were unable to resolve the problem in a timely manner. In an effort to address the inconvenience, I politely asked for compensation in the form of a complementary breakfast. Unfortunately, my request was declined by the hotel staff, which was disappointing. In summary, my stay at The Alex Hotel left much to be desired. I expected a more comfortable and trouble-free experience. While the issues I encountered were not major, they did affect my overall satisfaction with the stay. I hope the hotel can address these concerns to ensure a better experience for future guests.

The room was modern and clean. They offered breakfast and the WiFi worked well. The Check in process was also smooth.

Stayed in September 2023

Location was near the train station which was good for walking there, but far enough and a safe neighborhood so it was quite. The staff was friendly and helpful.

Stayed in September 2023

nothing

This is a great hotel which is located perfectly on the edge of the old town. Very clean and modern rooms. great welcome from the staff with great knowledge of the town.

Stayed in July 2023

Rooms were so small that it was difficult to even get around. Was difficult to set up 2 suitcases. Reminded me of Japan hotels. No tea/coffee in room or any kettle. Even refill of bottle of water was not given and we had to buy water. This was funny as we could ask for Ice or hot water and it was supplied without any fuss.

Location was fine. A short walk from station. It was a quiet area so no disturbance in sleep. Staff was very good and helpful. The main areas of Freiburg were walking distance. Room had dark shutter curtains so no early light in morning.

Stayed in June 2023

Not in a great part of town. Very small room, Not much of a view. Not great value for money.

Breakfast was ok

Stayed in June 2022

The staff was polite , but not very engaging. Personally speaking, the hotel is missing a bit the soul, while very modern and super clean. The hotel has a good marketing strategy on booking.com, offering reductions online and thus attracting clients world wide. However, in the end with the reduced fees, you end up in a very small room with a 1,40m bed and not much space. I would have expected to be informed about the small size of the bed when making the booking on booking.com, but unfortunately this info was not shared. When we addressed the reception with this, they blamed the third party (Booking.com). I think this is unacceptable. Every hotel decides exactly what is being put online on these platforms. Another point is the parking situation. The hotel has no parking options. You can pay outside for public parking, but need to pay every 2 hours to extend the parking time. This is not so much of the deal, but wanted to mention it. Key is that I would have liked to receive transparent info about the bed size when booking.

The hotel is very clean and modern.

Stayed in August 2022

We didn't stay long enough to find any faults with the hotel.

The hotel is very well located, and the staff were very friendly and accommodating of us. We were two girls travelling together around Germany.

Stayed in August 2022