Marzellenstr. 13-17, Altstadt-Nord, 50668 Cologne, Germany
#134 of 238 hotels in Cologne
Guests' ChoiceBased on 913 hotel reviews
7.8Cleanliness
8.3
Comfort
8.3
Location
9.3
Facilities
7.9
Staff
8.8
Value for money
7.2
Free Wifi
8.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 30, 2024
Fatima
GermanyDuring my recent stay, I encountered several issues. The staff was somewhat rude when we requested an extra blanket, making the process unnecessarily lengthy. Additionally, the water in the room cost 4€, which was free only for higher membership levels. Finally, there was an incorrect additional breakfast charge at check-out. Price is a bit higher for the services offered. I hope these issues can be addressed to enhance future guest experiences.
Excellent location, just 5 minutes from the main train station. Delicious breakfast with gluten-free options.
Stayed in May 2024
Reviewed: May 25, 2024
Russell
AustraliaNoisy room from other guests and hotel staff
Great location, quick check out, clean bathroom
Stayed in May 2024
Reviewed: May 21, 2024
Grigorijus
IrelandSpacious
Location
Stayed in May 2024
Reviewed: May 20, 2024
Mohsen
EgyptBathroom is very tight. i did not recive my bill
Stayed in May 2024
Reviewed: May 19, 2024
Akhtar
IndiaMaintenance
Staff and location
Stayed in May 2024
Reviewed: May 19, 2024
Katy
Belgiumvery dog friendly
Stayed in May 2024
Reviewed: May 18, 2024
Birthe
DenmarkA humming noice in the room during nights. I couldnt locate the source, it was not the fridge or aircondition
Coffee and the in the room, soap available, hairdryer and ironing board Place to store luggage after check-out Checkout is at 12
Stayed in May 2024
Reviewed: May 15, 2024
Nindya
NetherlandsThe room was not cleaned, there was stained on the carpet and the gout in the bathroom were so dirty. Maybe it's time for deep cleaning? 😊 But overall, our stay is good
the hotel is in a very good location, very close to restaurants and the cathedral
Stayed in May 2024
Reviewed: May 15, 2024
Shalin
NetherlandsIt was good and near to all the major places in koln
Stayed in May 2024
Reviewed: May 14, 2024
Riccardo
SwitzerlandAlthough we arrived at 16:30 the room wasn’t yet ready.
Comfort and cleanliness. The mattresses were super comfortable.
Stayed in May 2024
Reviewed: May 12, 2024
Seán
IrelandCould have been more thoroughly cleaned. Bathroom was spacious and modern, though the water from the shower was only tepid.
Location is excellent. We reached everything we needed on foot from the hotel. Room was spacious. A pleasant hotel with a nice downstairs bar, and helpful staff. If back in Cologne, I would stay here again.
Stayed in May 2024
Reviewed: May 8, 2024
Cynthia
United States of AmericaConstruction outside of my room
Centrally located, comfortable, quiet (except for construction noise) and a great restaurant(s).
Stayed in April 2024
Reviewed: May 8, 2024
Andy
United KingdomNothing at all.
Location is brilliant, right in the heart of things and public transport access. Size of room and quality of bed.
Stayed in May 2024
Reviewed: May 6, 2024
Norhani
NetherlandsW I F I. 😔 I tried everything to connect to wifi. I fill in what is needed. Only at the end i cannot sign in, so frustrating.
Everything is exceptional, except for the wifi. Please make it easier for your guest to connect to wifi. The staffs are well trained and nice, so approachable. Keep it up!
Stayed in May 2024
Reviewed: May 6, 2024
Irawan
AustraliaJust a few step fr the reception to the rooms. But with the reception was helping carry our luggages
Nothing to complain
Stayed in May 2024
Reviewed: April 22, 2024
Ahsen
Turkeylocation is perfect and safe; close to train station and city centre. you can walk easily historical and touristical attractions
Stayed in April 2024
Reviewed: April 19, 2024
Siriyot
ThailandLocation very near all attractions
Yes, I like the property due to good location.
Stayed in April 2024
Reviewed: April 17, 2024
Pennapa
ThailandNo
Near to center big room
Stayed in April 2024
Reviewed: April 17, 2024
Lisa
JapanNone
Great hospitality. Staffs were so nice and very helpful. He introduced many places nearby.
Stayed in March 2024
Reviewed: April 15, 2024
Christopher
United KingdomThe air con in the rooms was poor, making my stay rather warm!
The service, bar and gym were all decent
Stayed in April 2024
Reviewed: April 15, 2024
Martin
United KingdomNothing
Excellent location, good size rooms, nice bar facilities and great breakfast buffet. All staff we interacted with were helpful and engaging.
Stayed in April 2024
Reviewed: April 15, 2024
Ahmet
TurkeyThe staff was very attentive. hotel is clean and comfortable
Stayed in April 2024
Reviewed: April 8, 2024
Srikumaran
GermanyThe Preis is too high
Good location and very clean.
Stayed in April 2024
Reviewed: April 8, 2024
Dean
United KingdomAt times, the waiting time for service at the bar was too long.
The staff were all incredibly professional and friendly, especially on the front desk. Special mention for Kerem Aksu who was very helpful to us.
Stayed in April 2024
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