Hugo-Eckener-Ring 15, Airport / Terminal 1, 60549 Frankfurt, Germany
#105 of 242 hotels in Frankfurt
Guests' ChoiceBased on 535 hotel reviews
8.0Cleanliness
8.7
Comfort
8.6
Location
9.3
Facilities
8.3
Staff
8.8
Value for money
7.3
Free Wifi
8.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: June 7, 2024
Celine
United States of AmericaA bit confusing with long corridors finding elevator restaurants restrooms etc
Superb location Comfy room nice bathroom
Stayed in June 2024
Reviewed: June 5, 2024
Fiona
BelgiumThe staff were so welcoming and friendly, super helpful and professional - it almost seemed a shame to have such a short stay! The location is brilliant for early flights or late arrivals - both when travelling from/to Frankfurt or further afield. Comfortable, large room and great dining options.
Stayed in April 2024
Reviewed: June 5, 2024
John
United KingdomThe persom picking me up had difficulty finding the entrance for cars. Better signing needed
All the staff were smart, helpful and friendly. The place is conveniently located. The dinner was excellent.
Stayed in May 2024
Reviewed: June 5, 2024
Lwin
SingaporeHonestly there is nothing I don't like. The facility and room provided are more than enough to stay with the amount I paid.
location is very convenient for me to access airport and facilities provided are efficient and clean. As being a short stay, the hotel is the best to recommend.
Stayed in June 2024
Reviewed: June 4, 2024
Chchangw
United States of Americanot too much.. everything is great!
it is inside the terminal, very convenient to go to terminal I, but, it will take longer to terminal 2.
Stayed in May 2024
Reviewed: June 4, 2024
Rachel
CanadaClean, friendly and convenient to be in the terminal.
Stayed in June 2024
Reviewed: June 3, 2024
Rachel
CanadaHard to figure out how to get there from the airport
Very comfortable
Stayed in June 2024
Reviewed: June 3, 2024
Timm
United States of AmericaWe had dinner in the bar restaurant close to reception late. I don’t know if they were understaffed but the servus was disappointing. Orderte wine. Received after I completed dinner one main dish never arrived . We requested taking it off the bill. Sure enough it was on there. My friend received his second drink only after asking several times We ordered 2 extra dressing. One arrived. And were told that the kitchen is sooo far away ?! Gentleman in suit ( manager ? ) went to all tables to check. Avoided us. With that of price level this was truly not acceptable service. The lady you checked us on was absolutely wounderful. Best customer service I experienced in a hotel. Sheraton lodging part was very good Late dinner as mentioned a true disappointment I worked in the field for 40 years ( steigenberger , Ritz Carlton. ) so I know what I am talking about
It was a very nice breakfast and early enough for travels
Stayed in June 2024
Reviewed: June 2, 2024
Viral
IndiaAccess is very complicated by car
Location and staff
Stayed in June 2024
Reviewed: June 2, 2024
Pamela
United States of AmericaWould have liked a mini frig and microwave
I did not eat the breakfast. I am on a special diet. I did not realize I would be charged for it
Stayed in May 2024
Reviewed: June 2, 2024
Hsin
TaiwanI failed to open my room by using the card they gave me twice.
Staff are kind.
Stayed in May 2024
Reviewed: June 1, 2024
Siewwei
SingaporeSuper busy hotel, queue to check in, queue to eat, room services for club sandwich takes more than 1 hr.
Walking distance to the Airport Terminal 1. Go down 2 escalators and cross the underpass to the Terminal 1.
Stayed in May 2024
Reviewed: June 1, 2024
Arvuth
ThailandNo
Location
Stayed in May 2024
Reviewed: May 31, 2024
Jason
BahrainConsidering it is primarily a transit hotel, it would be beneficial to guests if the breakfast was served earlier.
Location to Frankfurt Airport.
Stayed in May 2024
Reviewed: May 31, 2024
Joanne
New ZealandLocation
Stayed in May 2024
Reviewed: May 31, 2024
Phil
AustraliaSlowness of restaurant staff
Location
Stayed in May 2024
Reviewed: May 31, 2024
Jochen
Germany.
.
Stayed in May 2024
Reviewed: May 30, 2024
Sunil
IndiaBare
Location 2 min walk from airport
Stayed in May 2024
Reviewed: May 29, 2024
Jill
CanadaNothing
Excellent breakfast and location
Stayed in May 2024
Reviewed: May 29, 2024
Giovanni
ItalyWi-Fi not for free. Breakfast starts at 6.30...definitely too late. If I go in a hotel like this it's because I have a flight in the early morning!
Position is very convenient. High comfort.
Stayed in May 2024
Reviewed: May 29, 2024
Pauline
SingaporeThe room is quite dark - more lights would be better
Location as its near the airport.
Stayed in May 2024
Reviewed: May 29, 2024
Nicholas
AustraliaThe room was too far from the only elevators. For such a big hotel I thought there would be elevators in each wing.
Everything
Stayed in May 2024
Reviewed: May 28, 2024
Ronald
GuatemalaNothing
Everything
Stayed in May 2024
Reviewed: May 28, 2024
Roger
CanadaWarm water for my morning shower.
Close to the airport.
Stayed in May 2024
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