Restaurant is old fashion and the food is so so.

Great location, beautiful sunset Very nice spa and good beds. Very nice staff. Very quiet.

Stayed in April 2024

Nothing (didn’t understand the comments on Booking, for us it was wonderful stay)

The warm pool, the VERY helpful staff, the comfort, the restaurant and breakfast.

Stayed in April 2024

Absolutely nothing. It’s a great hotel.

Everything!! Very clean spacious room with modern bathroom and an amazing view on the garden, nice heated pool - the kids had a lot of fun, immersed in the forest with animals all around, doesn’t feel crowded at all, close to Sant’Elena and the Monteverde Cloud Forest. The hotel has also a decent restaurant. Overall the staff is absolutely fantastic and has helped us organising our tours. Highly recommended

Stayed in April 2024

The main negative was, for how hot it gets there, I was surprised there wasn't AC or even a ceiling fan installed. We got a table fan when we asked for one, though that didn't help as much as we would have liked. The person at reception who helped us book the tour to El Tigre Waterfall didn't tell us that the ride back only comes at specific times - if we'd known, we would have driven there ourselves. Nonetheless an excellent experience.

Junior suite was beautiful with a lovely forest view, very private especially in the room at the end of the row. Beautiful pool with a pool bar. Nice to have a walking trail on the property, though we also went on tours. Good restaurant. Driving distance into town, it looked like some people were walking the 4 km, but our kids were too young to manage that.

Stayed in March 2024

Breakfast a bit basic but was ok

Friendly staff, lovely location . Beautiful grounds and very clean room . Fabulously warm pool.

Stayed in March 2024

Not enough hooks in the room for towels or gowns. Room was very large but lacking in soul. Pretensions to be a boutique hotel but not making the grade. Breakfast was the worst we experienced in CR

Spacious and set in lovely grounds. Pool was great

Stayed in February 2024

The restaurant and pool area desperately in need some attention. The pool was very uninviting due to the renovation around the area& jacuzzi is out of action which no one mentioned on checkin. The restaurant felt like a social club from the 70s or the back of a cold church hall. Could be super cosy and has great views, a real missing opportunity. The breakfast and decor therefore weren’t amazing - needs a rework. Would recommend Stella’s down the road for breakfast. There is so much to do in Monteverde we didn’t do much in the hotel except sleep so it was perfect for that. Side note, in room 37 there is one missing curtain in the curved window above the sofas, would be great to cover this up properly for an even better nights sleep.

The bed was maybe the best hotel bed I have ever slept in and the room was beautiful, although missing a few extra touches. Super spacious and close to the town. There is lots of great wildlife within the hotel grounds.

Stayed in February 2024

breakfast is not good. Staff did not give a clear instructions to show the room location. No staff availability after 11pm

Stayed in January 2024

The room was very large and comfortable with a fabulous view over the grounds, It had windows on 3 sides. The landscaping of the site was outstanding and there was an excellent swimming pool. The restaurant was just OK and we always missed breakfast because it was too early. I was quite sick for a day and the staff were very caring and helpful. generally they were all very professional and also friendly.

Stayed in January 2024

Everything was great, proximity to Bosque Nuboso Monteverde, spacious room, fabulous bed and super nice staff!

Stayed in December 2023

Cleaning crew left the patio door slightly open which led to some bugs getting inside the room. But the front desk sent someone to take care of the problem immediately.

The property is in a beautiful secluded location with an awesome trail. Rooms were spacious and clean. Restaurant staff and food were great.

Stayed in November 2023

We already left these comments with the management staff that they need to use a different kind of wax on the floors as our floors in our room were so slippery. Also one of the beds in our room lost all its support and needed to be replaced. Wish they told us the pool and hot tubs were down for maintenance which is why we booked this property- the only thing they did was allow us to use the jacuzzi in the spa but unfortunately they didn’t clean it when I went to use it and the water wasn’t hot. I definitely feel we should have gotten better compensation for the maintenance issues during our stay along with construction noise and blocked path to the spa.

The property has very nice accommodations and is designed well. Staff is very friendly and helpful. Food was good. Large room.

Stayed in July 2023

Wouldn’t class this as a boutique hotel

Nice grounds and view from the property. About a 20 minute walk to the Cloud Forest and 30 mins into the town. All of the staff were friendly and helpful.

Stayed in March 2023

The staff was very friendly and the property is beautiful. The food was good and it was nice that breakfast was included. The location has great views and is close to the cloud forest and downtown Monteverde. We really enjoyed the area and would return.

Stayed in March 2023

The shower would flood, you had to make reservations for Breakfast (why? Hotel was not full) & the Laundry was way overpriced!

Wonderfull proprety near Santa Helena (5-10min car ride) with breathtaking view. Hotel is clean, well taken care off. Room was spacious, confortable, well equipped (Fridge, TV) & delicious beauty products. Staff is very kind & helpfull, breakfast was good. Nice Swimling pool area. Clear recommendation!

Stayed in January 2023

The room was a little dirty and the windows broken so we couldn't close them during the cold nights. Again, I'm sure these issues are on their way to being solved.

The property was in a perfect location and the new owners are working hard to replant the gardens, provide pathways around the property and modernize the old and tattered rooms. I'm guessing it is on its way to be a very first rate hotel.

Stayed in February 2023

The menu prices for food and drinks were very high for what you got.

Comfortable room and bed, good complimentary breakfasts, meals at the restaurant were very tasty. We enjoyed the pool and hot tubs.

Stayed in February 2023

We could not sit outside. (anywhere at your room or at the bar were you could sit (dry) outside would be a big plus).

Excellent location. Friendly staff. Looks a bit out of date. But don't let that hold you. Great view.

Stayed in January 2023

The breakfasts were OK, could be better. Didn’t have dinner.

The views are stunning (best sunset), the setting very special and the staff were amazing - helping with guides, booking and advice. Highly recommend.

Stayed in January 2023

the restaurant in the hotel is just so so

the staff super nice! they helped us contact the transportation even if they cannot earn money by that

Stayed in December 2022

The location was quite far out from the town so it was additional cost to get anywhere.

The hotel had beautiful views and the staff were really friendly and accommodating, both in reception and the restaurant. The hot tubs were lovely too!

Stayed in April 2022

I was cold. There was no heater in the room and I felt uncomfortably cold.

The staff was friendly and helpful.

Stayed in April 2022

Old/dated bathrooms. Rooms need some upkeep. Limited parking.

Very good breakfast. Nice walking trail. Very nice staff. Free Wi-Fi.

Stayed in May 2022

The windows need screens to cool off the room. days can heat up the room. ceiling fans would be very nice. This is not a boutique hotel. the bedding is very nice but the pillows are not soft. The pool should be heated as Monteverde gets cold. Rooms are covered with wood and should be oiled……it will make them glow and last longer. get better orange juice.

The location is great, the gardens are beautiful and attract beautiful birds.

Stayed in May 2022