La Paz, Mexico
Positive section of review
DIDN 'T STAY THERE , BECAUSE IT WAS DOUBLED BOOK and WHERE PUT IN A NOTHER PLACE INSTEAD and GOT LOST FIRST NIGHT FOR HOUR and HALF ON FRIDAY MAY 17 TH and AGAIN , FOR ME 4 HOUR and FOR MY WIFE 24 HOURS AWAY FROM 10 :00 AM on SATURDAY 18 TH to SUNDAY 19 TH at 10 : 00 AM , I FOUND HER ON THE BEACH AREA !
Rosarito, Mexico
Positive section of review
Our 3rd time here and loved every minute. Staff is amazing and works hard to ensure guests have a great experience. Breakfast and dinner were wonderful. One of the pools is heated, grounds are stunning and, as always, we had an amazing time!
La Paz, Mexico
Positive section of review
THEY WENT OUT OF THERE WAY FOR US , PLUS THEY HAVE THREE DOGS TWO CHOCOLATE LABS and ONE MIX OF CHOCOLATE LAB and CHESAPEAKE BAY ALL NICE and FRIENDLY NATURE TOO . POOL and PROPERTY IS NICE PLACE FOR EVERY ONE , WHO STAYS THERE TOO !
Negative section of review
NOTHING
Mexico City, Mexico
Positive section of review
Well located, stylish apartments with plenty of space and well equipped kitchens. The description of bathrooms on booking is not clear, but both our 2 BR and our 3 BR apartment had 2.5 baths which was great. Good internet.
Negative section of review
Beds: a bit firm and uncomfortable. Towels: one bath towel per guest is provided, but there were no kitchen or hand towels which became annoying. Temperature: there is no air-conditioning. This is common in CDMX, but the weather was hot & dry during our stay so it was difficult to sleep at night. Each room does have fans. Security: there is a security guard who checks your IDs upon arrival & monitors cameras, however beyond that, security felt light. The windows do not lock and apartment key-codes are not changed and follow the same numbering conventions. Even so, the neighborhood felt safe and we were not too concerned, just something to be aware of. Customer Service: We had an extremely frustrating experience. We upgraded from the 2 BR to the 3 BR Apartment, however the host did not receive the update on their end (a problem with the host’s system). What followed was almost comically bad customer service. If you would like some entertainment, I have attached a screenshot of the exchange. In summary, we waited several hours to unpack before being told we had to spend the night in the 2 BR. The next day (after more messages) they finally sent us the code for the 3 BR which had been clean & ready the whole time. We lost several hours and had to have someone sleep on the couch and still have not received any kind of compensation or attempt to rectify the issue.
Puerto Peñasco, Mexico
Positive section of review
The property cancel my reservation hours before the check-In supposively because they didn’t receive my ID on time, even that it had been paid for and reserved 3 weeks before.
Negative section of review
I never got to see inside
Loreto, Mexico
Positive section of review
EVERTHING FROM THE MANAGER and STAFF , WENT OUT OF THERE WAY FOR US THERE TOO .
Negative section of review
NOTHING
Mérida, Mexico
Positive section of review
The room. The AC was very cold! Staff was amazing and really attentive
Negative section of review
Pool was small-but that is a minor detour
Guadalajara, Mexico
Positive section of review
Great Customer Service at the front desk, restaurant and housekeeping!
Negative section of review
Excellent hotel and location!
Playa del Carmen, Mexico
Positive section of review
It was a great location for visiting 5th Ave and going to the beach.
Negative section of review
No coffee is included in the room even though there is a coffee maker. We requested new cups since we didn’t trust that cleaning them with the sink water would be safe and we were told no. The continental breakfast is actually provided at the restaurant next door which was fine, except the only food included in that breakfast was toast, fruit, yogurt and one small cup of coffee and orange juice. My husband is allergic to both wheat and dairy so he didn’t benefit from the “continental breakfast” at all.
San José del Cabo, Mexico
Positive section of review
EVERTHING THERE !
Negative section of review
NOTHING
