Harmondsworth, United Kingdom
Positive section of review
Thanks for nice short resting, before we fly back. Clean and nice room. We had no time to taste the breakfast, but arrangements were there. Machines to call taxi was easy.
Negative section of review
They didn't have anyone for luggage pick up or transfer to room. We did manage ourselves. No one at the counter on Sunday afternoon. Front office people were engaged and tired because sudden cancelled flight people for check in .
Deal, United Kingdom
Positive section of review
Great location, beautiful house and excellent quality cookware, TV etc. Parking an additional bonus. Probably best quality holiday letting we have stayed in
Negative section of review
Nothing
Bushmills, United Kingdom
Positive section of review
Conveniently located near Giants Causeway on a hill with a beautiful view. Family was very friendly and welcoming. Delicious breakfast in the morning.
Negative section of review
Nothing
Richmond, United Kingdom
Positive section of review
Clean and comfortable room. Location was in good proximity to restaurants, pubs and shops.
Negative section of review
Walls are not soundproof
Liverpool, United Kingdom
Positive section of review
The reception area was the only pleasant thing about the hotel
Negative section of review
We opened our hotel room and the first thing you could smell was damp and mold. The room was very cold and upon inspection, there was visible mold and dampness on some of the walls. We requested an alternative room which was provided but this room has the same problems. We found the heating system which only provided cold air and after a few hours of being uncomfortably cold (and the room only came with a thin blanket) we were unfortunately unable to stay and had to seek alternative accommodation. We requested a refund the following day as we were informed we would have to wait for the general manager to arrive the following morning for this to be issued. The general manager Jason was incredibly rude and denied the request stating that reception could have fixed the heating if we had asked them to. When leaving we informed the receptionist of the problems and not once did they offer any help or assistance. I don't understand how we are not reliable for a refund when we physically couldn't stay in the hotel. Since this incident, I have seen several reviews stating similar experiences with mold and broken heating systems. This hotel has the worst customer service I have ever experienced and booking.com hasn't been much help with dealing with the problem either.
Tighnabruaich, United Kingdom
Positive section of review
big room comfy bed ensuites a little cramped but ok
London, United Kingdom
Positive section of review
Nice location, helpful staff, spacious rooms.
Bournemouth, United Kingdom
Positive section of review
Didn't have breakfast
Negative section of review
Room was smaller than expected and no bathroom in Room and remote control for TV had no batteries
Bournemouth, United Kingdom
Positive section of review
Staff were friendly
Negative section of review
Choices of food during breakfast were just limited. It did not meet my expectations
Stirling, United Kingdom
Positive section of review
Everything!
Negative section of review
Wasn't sure how to get in because there was noone to contact but the instructions were easy to deduce.
