Andorra la Vella, Andorra
Positive section of review
Great location less than 3 minutes walk from downtown shops, but the best thing about it is would say the warm welcome and the helpfulness of the staff especially Juan he was super friendly and helped me with recommendations and how to get around and the best closest hikes If i go back there one of the reasons is hoping to find the same hospitality I received from Juan
Andorra la Vella, Andorra
Positive section of review
Room was clean, well appointed and staff was terrific. Breakfast was good and the location perfect for exploring the capital city. In addition parking with an elevator directly to the hotel was very convenient
Andorra la Vella, Andorra
Positive section of review
Receptionist was very helpful , gave detailed info where to park then later stored luggages free till we left. Andorra beautiful place and reasonable shopping without tax for us
Andorra la Vella, Andorra
Positive section of review
Breakfast was good, and the beds were comfortable. Most of the staff was OK and helpful, even though some didn't speak any English or very little.
Negative section of review
Facilities could be updated. The receptionist (with best English skills) was quite unhelpful for us. We asked about laundry service, but she didn't understand what were we even asking. After a good minute or so, she finally realized that they offer laundry service it but she advised us to use services outside of hotel, which we did in the end, on the other end of town.
El Tarter, Andorra
Positive section of review
Great location. Good breakfast. good staff.
Negative section of review
We have our car parked on the garage and after a huge snow storm the hotel didn't take care of cleaning the car entrance. We had to wait for hours until the city cleaner came came.
Andorra la Vella, Andorra
Positive section of review
Location to ‘old town’ was the excellent
Negative section of review
Some tired spots in he room - crack in tub. NO coffee in the room!!!! Tea only in rooms - not acceptable us coffee drinkers needing morning caffeine rush. Even if instant please add to rooms
Sant Julià de Lòria, Andorra
Positive section of review
The river view behind the hotel
Andorra la Vella, Andorra
Positive section of review
The staff was really attentive
Negative section of review
None
Andorra la Vella, Andorra
Positive section of review
Size, amenities and location
Negative section of review
Some items needed fixing: blinds, kettle, coffee table
Andorra la Vella, Andorra
Positive section of review
Looking at the mountains
Negative section of review
1st room stunk of cigarettes. Was a junior suite. 2nd room the bathroom had a foul smell. Breakfast was marginal. Staff initially was terse. A bit better when we switched rooms. Not bad when we checked out after 1 night (booked for 2) - they did refund the 2nd night. Promoted as having on site parking but the surprise was it cost 23 euros per night. I have traveled extensively around the world and don't remember leaving a hotel early because I was so disappointed in a hotel.
