Carlos Anwanndtern 880 , 5090000 Valdivia, Chile
#24 of 25 hotels in Valdivia
Guests' ChoiceBased on 35 hotel reviews
7.0Cleanliness
7.7
Comfort
7.2
Location
8.8
Facilities
7.1
Staff
8.2
Value for money
6.8
Free Wifi
7.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: March 31, 2024
Eduardo
United States of AmericaStaff lacked front door. When checked out, staff check room before let me out, even thought I told her that I needed to hurry up to take the bus and did not have enough time. She (staff front desk) did not care.
Location
Stayed in March 2024
Reviewed: March 22, 2024
Jesus
ColombiaAmables y todo en orden
Stayed in March 2024
Reviewed: December 23, 2023
Matt
ChileThe walls are very thin so you can hear a lot of noise
Secure parking, next to the river and the shower was good.
Stayed in December 2023
Reviewed: March 14, 2022
Romina
ChileThe common areas were very noisy. Unfortunately, some guests were drunk and yelling outside our room at 6 am it was impossible to sleep after that.
I loved the location and how nice the stuff was. The breakfast was also good.
Stayed in March 2022
Reviewed: June 3, 2023
Jan
IndiaI love the way the staff treated me. They were very patient
Stayed in May 2023
Reviewed: May 15, 2023
Jan
IndiaThe staff were very helpful and patient
Stayed in May 2023
Reviewed: April 8, 2023
Svetlana
BulgariaThe room was dusty and dirty. Including the very dirty glasses on the table. The heating did not work. The TV set did not work (on the second day it turned out that the battery of the remote control was dead). The woman at the reception was not polite at all.
Location
Stayed in April 2023
Reviewed: August 28, 2022
Javiergonzalezsoto
ChileRooms were cold and the shower didn't warm the water enough
Breakfast was excellent, although you have to appoint the time before
Stayed in August 2022
Reviewed: March 7, 2022
Lucy
United Kingdomit was the shining.
the staff and decoration
Stayed in March 2022
Reviewed: January 9, 2022
Ivette
ChileThe filthy carpets, the small and uncomfortable bedrooms, the poor breakfast and the fact that they offer a refund after I decided to leave early.
Location is good
Stayed in December 2021
Reviewed: April 16, 2024
Olivares
ChileThere are no comments available for this review
Stayed in April 2024
Reviewed: February 11, 2024
Agris
LatviaThere are no comments available for this review
Stayed in February 2024
Reviewed: January 2, 2024
Rafael
ChileThere are no comments available for this review
Stayed in October 2023
Reviewed: July 24, 2023
Villarroel
ChileThere are no comments available for this review
Stayed in July 2023
Reviewed: October 16, 2022
Miguel
ChileThere are no comments available for this review
Stayed in October 2022
Reviewed: August 17, 2022
Eulalia
SpainThere are no comments available for this review
Stayed in August 2022
Reviewed: June 30, 2022
Diego
ChileThere are no comments available for this review
Stayed in June 2022
Reviewed: March 12, 2022
Axl
ColombiaThere are no comments available for this review
Stayed in March 2022
Reviewed: March 6, 2022
Rukmini
ChileThere are no comments available for this review
Stayed in March 2022
Reviewed: October 16, 2021
Alfonsoadauy
ChileThere are no comments available for this review
Stayed in October 2021
Reviewed: May 22, 2024
Beatriz
ChileThere are no comments available for this review
Stayed in May 2024
Reviewed: October 15, 2023
Mario
SpainThere are no comments available for this review
Stayed in October 2023
Reviewed: June 27, 2023
Juan
ChileThere are no comments available for this review
Stayed in June 2023
Reviewed: January 30, 2023
Flores
Abkhazia, GeorgiaThere are no comments available for this review
Stayed in January 2023
Showing 1 - 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content