Nothing

Good, friendly staff.

Stayed in May 2024

Nothing!

Breakfast was great! Reception and check in was amazing. Pick up/drop off from the train station was very handy. Afternoon Tea everyday in the Lobby area was lovely. Staff very helpful and knowledgeable. Would definitely return if visiting Zermatt

Stayed in May 2024

Nothing

Everything perfect

Stayed in May 2024

The upgrade and the spa

Stayed in May 2024

Nothing!

The room was massive and you get to use the facilities such as the pools and hot tubs. There is a games room which is great for the kids. The bathroom is massive and even included kid sized robes and slippers! You have free pick up from the station which is a nice touch too. Great stay in a beautiful hotel with great facilities 😊

Stayed in April 2024

N/A

Welcoming staff. Great amenities. Loved the Spa.

Stayed in January 2024

Nothing

Loved the location (close to train station). Huge room which was great for a family! The facilities (pool, spa, etc.) were FABULOUS! The breakfast was absolutely delicious, with a lot of choices. We would definitely stay here again.

Stayed in March 2024

Anna was absolutely amazing! The nicest employee we met not only at this resort but at the 6-7 other hotels around Switzerland, France, and Italy. Please make sure she is recognized for her hard work.

Stayed in February 2024

The whole hotel was great, specially the service.

Stayed in February 2024

I loved the spa it was incredible the room was so clean and the bathroom was lovely there was so much space to get ready for the day.

Stayed in February 2024

I liked everything

Everything! Breakfast is great. The bathroom is huge and super nice! Great views!

Stayed in February 2024

Loved the facilities and use of hotel pool/spa/restaurants.

Stayed in January 2024

Loved everything about the property could not fault it.

The room was fantastic. On arrival we were upgraded to a family room and the room was phenomenal. We had a Matterhorn view from the large balcony which was perfect for our morning picture opportunity. The property is 5 minute walk from Zermatt station and the rest of the amazing shops and high street. Breakfast was incredible so much variety. To top it off the wonderful spa is reminiscent of luxury gyms in London, very impressive. My and both my friends were more than impressed with our stay and will definitely be staying here again when we return to Zermatt. For those that smoke, the Sinatra smokers lounge by the entrance is also super cool. Thank you to all the staff who made this stay so wonderful.

Stayed in November 2023

Nothing

Got upgrad to family room in the Alpen Resort. Super nice room! Breakfast, which is very likely shared between the 2 hotels, is really great. The hotel(s) is located close to the train station, so only a short walk away

Stayed in November 2023

Nothing

It was beautifully built with a warm alpine feeling!

Stayed in October 2023

Nothing

The amenities, breakfast, sauna, steam room and the restaurants on the property… so good! Loved this spot.

Stayed in September 2023

Breakfast especially the eggs have room for improvement, otherwise nothing to complain about.

They upgraded us to a better room and we really enjoyed the stay. The staff was super helpful and friendly.

Stayed in September 2023

Excellent selection for breakfast and great facilities all round!

Stayed in September 2023

Hit n miss on F&B service/breakfast

Amazing room, super spacious

Stayed in August 2023

The customer service could be better and staff more courteous.

The hotel is conveniently located about 5-10min from the train station. The room is extremely spacious and the bathroom is humungous. Very modern and we really appreciated the daily room service. There is also a games room in the basement of the hotel to keep guests entertained. The breakfast was the icing on top - absolutely amazing. This hotel is worth the money we paid for.

Stayed in July 2023

We'd prefer and appreciate freshly squeezed orange juice. The space for breakfast is a little tight compared to other rooms, but nicely furnished. We don't have any other suggestions to improve the hotel's already wonderful amenities and services.

We loved the complimentary access to the wellness center until 10pm with its onsen, stylish indoor pool, sauna with a button to add essential oil, jacuzzi, hot/cold showers with fragrant mist, quiet rooms, and complimentary refreshments and snacks. We loved the spacious bedroom and bathroom that included bathrobes and slippers, even though it was the hotel's 'budget room'. We really appreciated the luggage room as we checked-in early before our room was ready, as well as its changing room and access to a bathroom and shower. We didn't have time, but we would have loved to play in the spacious play room with its pool table, foosball, and ping-pong table. The hotel is really close to the tran station (5-min walk) but the free on-demand shuttle service is appreciated in case of big luggages. The breakfast was good, the choices were pretty on point (yogurt, granola, pancakes, breads, jams, eggs, bacon, sausages, deli meats, freshly cut cured ham, cheeses, rice, beans, coffee, tea, juices). For those who like it, there's even champagne to make mimosa cocktails.

Stayed in August 2023

Fantastic location & unique SPA. Very helpful staff, delicious breakfast

Stayed in July 2023

Bathroom is downstairs and does not have a door - difficult when you stay with family. Also a live station for omelette would be great at breakfast.

Location, cleanliness, room size and pool was the highlight of our stay

Stayed in August 2023

-

Really nice value for money with possibility to access the pool!

Stayed in July 2023