Spissstrasse 52, 3920 Zermatt, Switzerland
#17 of 457 hotels in Zermatt
Guests' ChoiceBased on 200 hotel reviews
9.4Cleanliness
9.5
Comfort
9.6
Location
9.3
Facilities
9.6
Staff
9.4
Value for money
9.4
Free Wifi
9.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 16, 2024
Dmitri
United States of AmericaNothing
Good, friendly staff.
Stayed in May 2024
Reviewed: May 11, 2024
Renae
AustraliaNothing!
Breakfast was great! Reception and check in was amazing. Pick up/drop off from the train station was very handy. Afternoon Tea everyday in the Lobby area was lovely. Staff very helpful and knowledgeable. Would definitely return if visiting Zermatt
Stayed in May 2024
Reviewed: May 5, 2024
Shabnam
GermanyNothing
Everything perfect
Stayed in May 2024
Reviewed: May 2, 2024
Davina
United KingdomThe upgrade and the spa
Stayed in May 2024
Reviewed: April 24, 2024
Jenna
AustraliaNothing!
The room was massive and you get to use the facilities such as the pools and hot tubs. There is a games room which is great for the kids. The bathroom is massive and even included kid sized robes and slippers! You have free pick up from the station which is a nice touch too. Great stay in a beautiful hotel with great facilities 😊
Stayed in April 2024
Reviewed: April 11, 2024
Himanthi
United States of AmericaN/A
Welcoming staff. Great amenities. Loved the Spa.
Stayed in January 2024
Reviewed: March 21, 2024
Brett
AustraliaNothing
Loved the location (close to train station). Huge room which was great for a family! The facilities (pool, spa, etc.) were FABULOUS! The breakfast was absolutely delicious, with a lot of choices. We would definitely stay here again.
Stayed in March 2024
Reviewed: March 7, 2024
Dubay
United States of AmericaAnna was absolutely amazing! The nicest employee we met not only at this resort but at the 6-7 other hotels around Switzerland, France, and Italy. Please make sure she is recognized for her hard work.
Stayed in February 2024
Reviewed: February 23, 2024
Haissa
SwitzerlandThe whole hotel was great, specially the service.
Stayed in February 2024
Reviewed: February 10, 2024
Hosanna
United KingdomI loved the spa it was incredible the room was so clean and the bathroom was lovely there was so much space to get ready for the day.
Stayed in February 2024
Reviewed: February 4, 2024
Paloma
IrelandI liked everything
Everything! Breakfast is great. The bathroom is huge and super nice! Great views!
Stayed in February 2024
Reviewed: January 28, 2024
Georgia
AustraliaLoved the facilities and use of hotel pool/spa/restaurants.
Stayed in January 2024
Reviewed: November 29, 2023
Adnan
United KingdomLoved everything about the property could not fault it.
The room was fantastic. On arrival we were upgraded to a family room and the room was phenomenal. We had a Matterhorn view from the large balcony which was perfect for our morning picture opportunity. The property is 5 minute walk from Zermatt station and the rest of the amazing shops and high street. Breakfast was incredible so much variety. To top it off the wonderful spa is reminiscent of luxury gyms in London, very impressive. My and both my friends were more than impressed with our stay and will definitely be staying here again when we return to Zermatt. For those that smoke, the Sinatra smokers lounge by the entrance is also super cool. Thank you to all the staff who made this stay so wonderful.
Stayed in November 2023
Reviewed: November 20, 2023
Francesco
SwitzerlandNothing
Got upgrad to family room in the Alpen Resort. Super nice room! Breakfast, which is very likely shared between the 2 hotels, is really great. The hotel(s) is located close to the train station, so only a short walk away
Stayed in November 2023
Reviewed: October 13, 2023
Beatrice
AustraliaNothing
It was beautifully built with a warm alpine feeling!
Stayed in October 2023
Reviewed: October 8, 2023
Haly
United States of AmericaNothing
The amenities, breakfast, sauna, steam room and the restaurants on the property… so good! Loved this spot.
Stayed in September 2023
Reviewed: September 30, 2023
Raheela
CanadaBreakfast especially the eggs have room for improvement, otherwise nothing to complain about.
They upgraded us to a better room and we really enjoyed the stay. The staff was super helpful and friendly.
Stayed in September 2023
Reviewed: September 28, 2023
Ruairi
United KingdomExcellent selection for breakfast and great facilities all round!
Stayed in September 2023
Reviewed: August 26, 2023
Martin
United KingdomHit n miss on F&B service/breakfast
Amazing room, super spacious
Stayed in August 2023
Reviewed: August 18, 2023
Vanditha
AustraliaThe customer service could be better and staff more courteous.
The hotel is conveniently located about 5-10min from the train station. The room is extremely spacious and the bathroom is humungous. Very modern and we really appreciated the daily room service. There is also a games room in the basement of the hotel to keep guests entertained. The breakfast was the icing on top - absolutely amazing. This hotel is worth the money we paid for.
Stayed in July 2023
Reviewed: August 16, 2023
Delphine
FranceWe'd prefer and appreciate freshly squeezed orange juice. The space for breakfast is a little tight compared to other rooms, but nicely furnished. We don't have any other suggestions to improve the hotel's already wonderful amenities and services.
We loved the complimentary access to the wellness center until 10pm with its onsen, stylish indoor pool, sauna with a button to add essential oil, jacuzzi, hot/cold showers with fragrant mist, quiet rooms, and complimentary refreshments and snacks. We loved the spacious bedroom and bathroom that included bathrobes and slippers, even though it was the hotel's 'budget room'. We really appreciated the luggage room as we checked-in early before our room was ready, as well as its changing room and access to a bathroom and shower. We didn't have time, but we would have loved to play in the spacious play room with its pool table, foosball, and ping-pong table. The hotel is really close to the tran station (5-min walk) but the free on-demand shuttle service is appreciated in case of big luggages. The breakfast was good, the choices were pretty on point (yogurt, granola, pancakes, breads, jams, eggs, bacon, sausages, deli meats, freshly cut cured ham, cheeses, rice, beans, coffee, tea, juices). For those who like it, there's even champagne to make mimosa cocktails.
Stayed in August 2023
Reviewed: August 14, 2023
Katharina
SwitzerlandFantastic location & unique SPA. Very helpful staff, delicious breakfast
Stayed in July 2023
Reviewed: August 4, 2023
Khurram
SwitzerlandBathroom is downstairs and does not have a door - difficult when you stay with family. Also a live station for omelette would be great at breakfast.
Location, cleanliness, room size and pool was the highlight of our stay
Stayed in August 2023
Reviewed: August 1, 2023
Klaudija
Switzerland-
Really nice value for money with possibility to access the pool!
Stayed in July 2023
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