Room was very small

Great free buffet breakfast. Fantastic location r

Stayed in May 2024

We traveled in spring so the room was a little hot at night since there’s only heater and no air conditioner.

It was very well centered with easy access to main attractions. Hotel was clean and staff was very nice. Also, had a very nice and complete breakfast

Stayed in May 2024

The in-room air conditioning could be better.

My family of 4 stayed at the hotel for one night while transiting through Zurich. Though the hotel looks unassuming from the outside but was exceptional from the inside. Being a boutique hotel, there are interesting photos, paintings and art work liberally spread throughout the hotel, including the rooms. They have an excellent lounge and family area where you can unwind and watch TV or have a coffee. The rooms were comfortable and the staff helpful. We took the breakfast package, which was sufficient and well prepared. The hotel is also conveniently located close to the Zurich HB station, and can be reached by foot or tram. There are lots of restaurants and shopping options nearby, which makes exploring Zurich all the more enjoyable. Overall, a very good stay and I would recommend this hotel for families.

Stayed in May 2024

Our room was a bit warm. The towels were threadbare

Great location in the Old Town. Very friendly and accommodating staff. Nice spaces to sit with friends. Fabulous breakfast!

Stayed in May 2024

Nothing

From the moment we entered, we were greeted by Tico, who was friendly and very helpful. Our room was not ready as we were very early, but he took some time to give us information on what we could see and do in Zurich. We were told we could wait in the lobby, which was on the 1st floor, and could have some coffee/tea while we waited. We were quite surprised at the entertainment available while you wait. We would highly recommend staying at this hotel if you visit Zurich. It is within close proximity to restaurants, bars, shopping precincts, and train stations(10 to 15-min walk from the train station in the old town. Our room overlooked the square, and we enjoyed standing at the window, watching people walk past. Music started around 8 pm from a restaurant outside, and we thought it would go all night and were scared we were not going to get sleep, but to our surprise, everything was quiet before 10 pm.

Stayed in May 2024

Staff were friendly and informative, genuinely pleased to help

Stayed in May 2024

Construction in front was loud at times.

Lovely design - room and bed were comfortable. Staff was very helpful and the breakfast and staff that helped at breakfast were great 👍

Stayed in April 2024

No air conditioning which we knew but when the windows were open it was very noisy.

Very central. Reception staff great. Bad comfy.

Stayed in May 2024

The hotel was pretty run-down. There was a large step into the shower and was dark. There was no lighting above the shower. The air-conditioner didn't seem to work. The light switches were quite bizzare, switches that didn't do anything, or click a few times to turn lights on or off. There wasn't any coffee and tea facilities, however we were provided with a kettle when we asked for one. There was a bar in the hotel that was highlighted in the lift but wasn't sign-posted once on the floor. It was behind a rather large door.

The hotel was comfortable. The location was great. Plenty of restaurants to choose from, although very expensive. The staff were lovely, especially at breakfast.

Stayed in May 2024

Breakfast could be better,more choices.. İf you have a car ,parking 10 minutes walking

Location,in the heart of the city,we were stayed at family room and there was 2 bathroom.Decoration was modern and enjoyable

Stayed in April 2024

Fantastic location, nice design and friendly staff

Stayed in May 2024

The lights and sheets on bed in room. Sheets didn't stay on and light switches is a ridiculous system, try to turn on section of room on another section goes off. Confusing switches

Staff was extremely helpful

Stayed in May 2024

We were truly disturbed by the church bells that rang all night. It kept us awake and really impacted our experience.

the property was beautiful, very clean and so wonderfully situated in the old city. It was close to great restaurants and the river, away from traffic. The decoration was beautiful.

Stayed in May 2024

Requested quiet room but room faced the side of the square. Friends with us did get a quiet room We had to walk our luggage to the hotel due to construction going on when arrived

Nice breakfast, staff very friendly, room clean

Stayed in May 2024

Only small things like extra amenities not being provided from the get go. You have to order them for free through the web site, which is ok, but other 4 star hotels normally have them prepared in the room before check-in. A way too small selection of tea in the room. Just black and green tea. Some other flavours like herb and fruits tea would have been nice. But of you ask at reception, they will provide you with some other tea sorts. Also no coffee cream provided in the room. And last but not least, there were no hangersor hooks in the bathroom, which made hanging towels difficult. All in all a great hotel. As I said it's just some details that didn't feel up to the level of a 4 star hotel compared to other similar hotels around the world.

Wonderful hotel with lovely staff in the inner city of Zurich. Great location and good breakfast.

Stayed in May 2024

The hotel didn’t have air conditioning as advertised. We were there in May and staff kindly explained that in summer they have controlled air conditioning. They offer a fan. Customers can feel deceived as we selected the property because we understood we could have air conditioning or heat according to our needs. Pillows are terrible. Besides this, it is actually a great hotel.

Location, staff, cleanness

Stayed in May 2024

Location is fantastic, right in the heart of the old town. Perfect base to explore Zurich old city and surrounds.

Stayed in April 2024

Rather noisy late at night

Almost everything - very large room, nice breakfast, easy access with a taxi, lots of restaurant choices nearby

Stayed in April 2024

The only thing we didn’t like was the bathroom design. There was no space to hang or store the towels apart from directly above the toilet. That was unsanitary. I heard that there are also some renovated rooms. Maybe that issue is solved with the renovation.

The location was AMAZING!! The hotel staff was excellent! Very kind and always willing to help. Even for restaurant reservations! The room and the hotel in general was very clean! Breakfast was very tasty and rich! The breakfast room was also spacious and comfortable. The lobby exceeded our expectations! It was so cozy! And the family room where you could play video games and enjoy complimentary coffee was a great touch!

Stayed in April 2024

Location is nice and staff are very good, special thanks to Ruth, Mariela and Janelle of Wellenberg

Stayed in March 2024

As with most hotels in Europe, it is difficult to get the temperature cool enough in the room without opening the windows (which leads to noise due to its location in a busy area of town).

The hotel was a short walk (7-8 minutes along the river) (or tram ride) to the main train station. The staff were helpful, breakfast was very good and we especially liked the lounge/library open to all guests on the first floor.

Stayed in April 2024

The electric switches in the room seemed to have a mind of their own and it was a mystery how they worked - and even the reception staff admitted that they were peculiar. I would manage to switch on one bedside light and Hilary would switch hers on, which immediately turned mine off. Attempting turn mine on, both went off. Another attempt the whole room lit up ... very odd! While the bedroom was excellent having clearly recently been updated, with a very comfortable bed, the bathroom had not been updated. The shower was adequate rather than good, and it was all very clean. The sink unit has seen better days too. But overall, we enjoyed our visit and would stay again should the opportunity arise. This is completely outside the control of the hotel of course, but there were utility works going on outside the hotel, I was impressed by the way that the workers were re-laying the cobbled pavement!

The hotel is well placed in the old town of Zurich with its maze of narrow cobbled streets and eclectic range of shops, bars and restaurants. It's about a ten-minute walk from the maion station. The hotel is very pleasant with decent sized rooms that are well equipped and modern - the coffee maker and coffe pods (including decafienated coffee) was very welcome. The bathroom, although a bit old-fashioned and perhaps in need of modernising, was perfectly adequate. The restaurant is for breakfast only, which was sumptuous with very cheerful staff looking after guests. There is a very spacious and comfortable lounge with an additional smaller lounge adjoining, with a giant TV, toys and games and video games consoles. There is also rooftop patio accessed from the second floor. A coffee machine and water is there for guests to help themselves to. We were there only two nights but it was the perfect bolt-hole during pretty poor weather, to be honest.

Stayed in April 2024

Breakfast choices were quite limited. It was surprising that for latter/cappuccino you had to pay additionally. the same as with pancakes. The quality of food was good, but basically the same every morning.

Location was really convenient. Staff was super friendly

Stayed in March 2024

Lots of construction around

The hotel was wonderful and easily accessible

Stayed in April 2024