The Hotel design is amaizing. Great hotel Spa to enjoy indoor space while in a mountain trip. The Spa facilities were faboulous. Room is gorgeous with large balcon. For a couple or friends, I think is a great hotel Spa choice.

Stayed in May 2024

Took us quite some time to have a working card to open the door. Turns out the batteries on the card reader must be changes from time to time.

Nice restaurant and spa. Great location

Stayed in November 2023

Highly recommendable, especially for the spa

Stayed in November 2023

nothing, price too high to let me stay a month.

Everything, the place was clean, staff was very friendly, the warmth was great. The spa was clean, well kept and warm. Dinner service was good, food above standards. Truly I have never been to a facility such as theirs.

Stayed in December 2023

the breakfast, dinner, the bar were amazing. the staff, facilities and the spa were also fantastic. The comforters were out of this world, i never slept so well in my life. This is the first hotel in my entire life I have literally nothing to complain about.

Stayed in November 2023

A wonderful place to stay,excellent facilities and wellness area,very welcoming and friendly staff. Everything was perfect.We loved it!

Stayed in November 2023

I had higher expectations for dinner.

Excellent service and kind and helpfull staff. | Very good breakfast. | The room was very nice and soundproof (including the door). | Well designed interiors. | Shuttle available for short trips around the hotel (restaurant, parking), since Saas-Fee is a car-free village. | The famous Matterhorn is about two hours away - drive to Tasch, take the train to Zermat, then the cog-wheel train to Gornergrat platform. | Many ski lifts and the Alpin Express gondolas take you to fantastic views of the Alps.

Stayed in October 2023

I would still slightly reduce the price of accommodation in the summer season, but that is what everyone staying would probably want.

An excellently run hotel with kind and helpful staff, but it is not about artificial behavior, but natural. Great wellness facilities with saunas, a swimming pool including an outdoor hot tub. In principle, there is nothing to complain about, the accommodation exceeded my expectations.

Stayed in August 2023

While we were having breakfast, a staff member (I assume it was the manager) was having a very in-depth discussion with another staff member about all the things that can be improved at the hotel. While it's nice to see that a hotel like this always seeks ways of improving its services, having a conversation like this in front of guests is highly unprofessional. Both staff members knew we were there and should have stepped away to have this conversation elsewhere.

We absolutely loved this hotel the first time round (the week before :)) and so we came back and stayed here again after climbing another mountain from Saas-Fee. The hotel is conveniently located close to the centre of Saas-Fee but in a quiet location. It's architectural design is beautiful. Our room was spacious, clean and comfortable. The toiletries were really nice. We loved the pool, sauna/steam and games room facilities. All of the staff were exceptionally friendly and attentive. Breakfast, lunch and dinner were all exceptional. The transfer service to the bus station was also excellent. The little details at this hotel are lovely - treats like welcome drinks and cake, free water, and free alcoholic drinks / snacks during the day. We highly recommend this hotel!

Stayed in September 2023

N/A

We absolutely loved this hotel. It is conveniently located close to the centre of Saas-Fee but in a quiet location. It's architectural design is beautiful. Our room was spacious, clean and comfortable. The toiletries were really nice. All of the staff were exceptionally friendly and attentive. We really appreciated being able to have an early breakfast and being given a little bag of snacks and water after we came back from a long day in the mountains - it is small details like this that really makes this hotel special. Room service was great as well. The transfer service to the bus station was also excellent. We highly recommend this hotel!

Stayed in September 2023

Amazing place! This was 10/10 with customer service and the facilities

Stayed in June 2023

That we had to leave :(

The Hotel is a real gem, so beautifully decorated and looked after. The views are beautiful and so is the village. Our room was very cosy, clean and comfortable, the food is amazing, Spa is great, and staff is very attentive, kind and helpful. I had my cat with me and everyone was so incredibly nice with us!! We had the best time!

Stayed in August 2023

Nothing

Absolutely everything! The nicest hotel I’ve ever stayed in

Stayed in August 2023

I wished that the parking cost included in the room rate.

Location is excellent. They have their own car to pick you and your language up from the parking lot. Their restaurant and food is very delicious. The suite is big and wonderful and with large balcony. The staff is very nice and helpful. We appreciate the welcome drinks.

Stayed in August 2023

Nothing to complain about.

Everything was perfect. From the welcome drink and cake to the last day of the stay. Everybody at the hotel was really friendly and helpful. The location was great. The view from the hotel terrace was amazing. The breakfast was excellent with a lot to choose from and definitely quality food. The room was spacious with big cupboards, wooden furniture and beautiful materials. The room was always clean and tidy. The village is really beautiful, safe and there is a lot to see and experience nearby.

Stayed in June 2023

The overhead spotlights in the bathroom were not good for putting on make-up. Please shovel the walkway from the Library exit to the road. It wasn't shoveled while I was there.

Staff was awesome Breakfast and dinner were terrific Loved the room

Stayed in March 2023

Unfortunately, our room was on the ground floor, without view on the mountains. Accordingly to the price, we would have expected a room on high level with balcony. Food is ok, but doesn't worth the price.

Cozy swiss chalet environment with very helpful staff. Bed super comfy. Great ski-deposit near to the slopes. Diverse great facilities.

Stayed in January 2023

Capra at Saas Fee is a fantastic hotel. The staff, food and service are exceptional. Being a boutique hotel our stay at every touch point was noticed and customised to suit our needs best. We enjoyed the walk into town, the superb spa and the warm hospitality as it snowed outside. Thank you for a very memorable vacation! Highly recommended!!

Stayed in March 2023

We had a couple of instances where service could have been better however, Florian the General Manager dealt with these in a thoughtful, considered way. No resulting impact to our stay.

Fabulous stay at The Capra- we wish we planned to stay for longer! Set within the charming confines of Saas Fee village, The Capra is a home while away from home. The communal relaxation space is cosy, warm (with fire) and has plenty of little nooks enabling afternoon tea to be enjoyed quietly. Afternoon tea itself is a treat- cookies, chocolate tart, macarons, choux pastries. Delicious! The spa is first-class; great indoor lap pool (~15m), heated outdoor pool with fantastic jets for massaging achy muscles, and an array of saunas and foot baths. It becomes increasingly difficult to ski knowing there is such a lovely place at the hotel to spend time in! Although we didn’t use it, we also noted the library had a great projector for movie nights. Definitely one for a longer stay. Our bedroom was comfortable with a great shower. We were ground floor and had no issues with light and/or noise. Breakfast was included with our stay- extensive menu and all freshly prepared. The staff were extremely friendly and helpful. We also had lunch and dinner at the hotel, both of which were served to a high standard. Overall, an idilic stay. We will now struggle to go anywhere else!

Stayed in March 2023

Some clients require that the heating is increased (way too hot on my opinion), while the lack of snow should make them aware of the excessive use of fossile energies on the nature and climate. I guess the hotel can't do anything about it, or maybe try to "educate" the clients and explain while heating should be not overused.

Excellent hotel in the heart of a traditionnal village in the beautiful Swiss moutains. Three chalets linked with an underground tunnel. Beautiful room, high quality materials, very good restaurant and more important, amazing Staff, at all levels (from the breakfast team, to the reception/concierge, the restaurant/bar waiters, and all "hidden" staff members (cooks, cleaners, etc)!

Stayed in March 2023

Internet whatsapp did not work properly on the Hotel's network, and my laptop could not connect!

food amazing, staff very welcoming and friendly, the shuttle service amazing

Stayed in February 2023

Never-ending having to follow up with staff on every matter. For example, please let us know about certain activities in the village- no response 24 hours later, follow up again. Staff are friendly but perhaps not trained properly.

Warm and cost, delicious breakfasts, good location just out of the centre of town

Stayed in February 2023

it’s a fantastic place to stat at in Saas fee hospitality is great breakfast and restaurant menus are amazing

Stayed in February 2023

We absolutely loved our time at the Capra from the welcome drink in the lounge to the amenities that allowed us to have our dog with us. The staff were friendly, knowledgeable and supportive and we loved the spa and wellness area. We had a great first visit to Saas-Fee. We will definitely be back next year!

Stayed in January 2023