Hauptstrasse 49, 3800 Interlaken, Switzerland
#55 of 57 hotels in Interlaken
Guests' ChoiceBased on 481 hotel reviews
6.8Cleanliness
7.3
Comfort
7.2
Location
8.0
Facilities
6.8
Staff
6.9
Value for money
7.1
Free Wifi
7.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 16, 2024
Elena
United KingdomThe staff does not respond to messages no matter how many times you message them, even though they state you can message them on booking.com or WhatsApp at any time. Many other reviews also state this so I think they just don't reply to anyone. There is no place to leave luggage on check-in or check-out days (luckily luggage storage at Interlaken Ost station was not too expensive). There was a skylight window on the roof right on top of the bed (as our room was on the top floor) so it was impossible to sleep when it rained due to the loud noise of the rain on the glass. We booked the room as a twin room with two separate beds but it was made into a double bed.
The location was great, about 10-15 mins from Interlaken West and Interlaken Ost stations. The room was very cosy and clean, and had a private bathroom and balcony which was very nice. We were on the top floor so it was quiet in terms of noise from other people and from outside (we couldn't hear the buses etc from the top floor). There is access to a small kitchen so you would also be able to cook if you wanted to. It is not as outrageously priced as other places in Interlaken so being able to book this more affordable accommodation actually made it possible for us to visit this beautiful place. It was better than what we had expected considering the much cheaper price compared to other places nearby.
Stayed in June 2024
Reviewed: June 12, 2024
Carlos
United States of AmericaVery expensive for what it is but that's par for the course in Interlaken.
They had several parking spaces available which was great. Self check-in was nice because we arrived very late at night.
Stayed in June 2024
Reviewed: June 5, 2024
George
United KingdomThe drumming sounds from the music played in the bar below till about midnight would not suit someone who wants to sleep earlier. A couple of coathangers would have been helpful.
The room was spacious for a single,good view from the window, great shower, looked new and very clean. Coffee making facility in the room is good and was very useful to me. The flat screen television is large enough for the size of the room,and the wifi was very good.
Stayed in May 2024
Reviewed: May 30, 2024
Seksan
United KingdomNothing
Very good price
Stayed in May 2024
Reviewed: May 16, 2024
Megan
United KingdomMusic played in bar below, volume turned down at 12 so wasn't too much of a bother. Small bathroom
Bus linked right outside the door, enjoyed the bar underneath for food and drinks. Lovely view & nearby co-op store for food on the go
Stayed in May 2024
Reviewed: May 10, 2024
Naveed
United States of AmericaThere was no staff available to help. I left my very nice jacket in one of the closets and in spite of constantly trying to reach someone I was not successful in getting my jacket back. I sent messages and called but no one was there to help. This really was very concerning because if you can’t reach a real person to help if needed then it makes this property less desirable . I wish that the property management would look into hiring some help that would actually respond to the visitors concerns but there was absolutely no one to talk to.
The property was clean and at a very good location .
Stayed in May 2024
Reviewed: May 3, 2024
Magdalena
North MacedoniaAs many other reviewers already said, the wooden floor makes a lot of noice and there is no proper isolation between rooms so you can hear your neighbors. There is no elevator so it can be challenging to pass the steep stairs if you have big luggage like we did. The door from the bathroom was not functioning well, it was challenging to keep it closed
Location was good, there was a bus stop right below the apartment . The apartment was clean. Even though the contactless check in was a bit weird (with a key in the envelope below) it worked fine for us.
Stayed in May 2024
Reviewed: April 12, 2024
Claire
United KingdomThe shower attachment didnt hold the shower up and the hose is bent so you have to hold it too shower. Also the two lights by the bed work but don’t stay put so they need to be wedged on the side - not great but easily fixed I’m sure.
Its location was great. The fact there was a lounge/kitchen too was an added bonus. We asked for a couple of things and got them quickly - very good service. Also loved the pub being shut for 2 days.
Stayed in April 2024
Reviewed: March 24, 2024
Ramin
GermanyI got the whole package I needed, I'm totally satisfied with my residence at your hotel. However, the only downside was the wooden floor, which was extremely noisy when stepped on.
Stayed in March 2024
Reviewed: February 15, 2024
Emma
United KingdomThe pillows were so flat and the mattress was soft. We messaged the owner several times for more pillows but we didn’t get any. We didn’t even see the owner at all. We were not given a free bus pass which we apparently should have received. I messaged about that too but still didn’t get given one. Very squeaky floorboards.
We loved the location of the hotel. So handy with bus stops outside and only a 15 min walk into the centre of Interlaken. Cosy room.
Stayed in February 2024
Reviewed: January 1, 2024
Shashank
GermanyIt seems old and not renovated, as anyone walking upstairs was very annoying and loud. The bathroom was too small and the shower was not in a good state.
Location was good, and the self check-in was smooth. Basic amenities such as kettle for tea/coffee, hair dryer and toiletries were available.
Stayed in December 2023
Reviewed: December 30, 2023
Marie
New ZealandThe squeaky floors, bathroom floor was very sift close to the shower
Location, quiet place to stay
Stayed in December 2023
Reviewed: December 16, 2023
Wee
Singaporeour room is 3rd floor and there is no lift, small stairs to bring up big luggage, cooking and eating is on the 2nd floor, not much appliances, so can't really cook even basic meal like hot soup or noodles. Can't check in early as your key will not be there until check in time.
We were given a big room, it's just in front of the bus stops and you can take the 2 different bus to either of the train station. a place to eat and simple cooking, the check in is self service.
Stayed in November 2023
Reviewed: December 3, 2023
Francois
SwitzerlandSnow was not cleared on the parking, my car got stuck Shower was broken (room 5) I couldn’t access my message from Booking.com app : nobody replied from Booking.com customer service, Hotel didn’t reply to my message, I had to call three times to get access instructions
Location and Price
Stayed in December 2023
Reviewed: November 26, 2023
Anand
IndiaThe bathroom was not that good. Cleaning is not done properly
Location was amazing Next to bus stop
Stayed in September 2023
Reviewed: November 20, 2023
E
NetherlandsCreaking noise of the bed but it didn’t bother me once I was asleep
Nice place close to town center and getaway to the outdoor activities. Friendly room maids keeping rooms and accommodation tidy. Across the road was a bakery and on the ground floor an Irish pub which served good food as well. Check-in using WhatsApp worked good, local booking.com operator responded if I had a question.
Stayed in November 2023
Reviewed: November 14, 2023
Mohammad
ItalySent message to ask for the code and the possibility of earlier check-in, but got no answer!! There is also no lift
Clean, good facilities inside the room, worth the money
Stayed in November 2023
Reviewed: November 1, 2023
Barry
AustraliaMore of a hostel than a hotel. Gaining initial access was challenging. Once your in and have the key your OK. The whole "we'll leave an envelope outside the front door with your name on it" bit was nil existent. Fridge in communal kitchen area so be warned.
Pub with good food and beer underneath. 15min walk to the centre of town. Buses stop right outside. Easy commute to Grindelwald.
Stayed in October 2023
Reviewed: October 26, 2023
Martina
Czech RepublicThere was a bad smell in the room and the internet connection was very poor.
Location
Stayed in October 2023
Reviewed: October 24, 2023
Angchris
GermanyConsistent with what others have mentioned, the landlord never responds to messages. The wifi signal in the room is very poor.
The location is good, next to the bus station. We were unable to check in a little bit early when we arrived at around 2:30 PM. Fortunately, we met the cleaning lady who kindly permitted us to store our luggage in the kitchen and also provided us with the guest card.
Stayed in October 2023
Reviewed: October 22, 2023
Richard
United States of Americathe bed wasn't very comfortable - very little support, and kind of sank in the middle
Stayed in October 2023
Reviewed: October 17, 2023
Gerald
United States of AmericaA little bit far from city center.
I appreciated having a parking spot available. Other parking was nearby. The room had a nice view. The furnishings were basic but adequate. Room was spacious. The bar/restaurant below the hotel was excellent. The outside seating area was nice to have. Close to restaurants, grocery store and laundry. Check in and check out were easy. For check in there is an envelope on the front door with your name on it. Inside there is a blue fob to get in the front door and a sheet of paper with a lock box number and a number code to open the box located to the left a foot or so around the corner. Inside the box is your room key. Easy. Cleaning staff were friendly.
Stayed in September 2023
Reviewed: October 15, 2023
Wilson
MalaysiaNo lift provided, if you stay at 2nd floor, will need to carry all the way up!
Strategic location, right in front of bus stop. There is one supermarket very close within 3 minute walking distance. Ground floor is a restaurant, serve very good food!
Stayed in October 2023
Reviewed: October 14, 2023
Manosh
CanadaFacilities seemed bit dated. Management is not responsive to your questions.
Excellent location, bus stop right in front of the building and several cafes and restaurants near by.
Stayed in October 2023
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