Schluhmattstrasse 68, 3920 Zermatt, Switzerland
#16 of 458 hotels in Zermatt
Guests' ChoiceBased on 47 hotel reviews
9.5Cleanliness
9.8
Comfort
9.7
Location
9.8
Facilities
9.6
Staff
9.8
Value for money
9.2
Free WiFi
9.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: April 22, 2024
Michael
GermanyNot a thing
Luxury suite, warm family-wise service. Best location possible.
Stayed in March 2024
Reviewed: March 23, 2024
Jonathan
SwitzerlandJust the best location.
Stayed in February 2024
Reviewed: January 12, 2024
Greg
United States of AmericaNothing
Location location, location. This hotel has a perfect location and faces the Matterhorn. It is difficult to imagine a better view.
Stayed in January 2024
Reviewed: November 16, 2023
Wen
TaiwanWe love our room! You can see Matterhorn when you are in the bed ,and the balcony is perfect . The view is really amazing !
Stayed in October 2023
Reviewed: October 11, 2023
Neville
United KingdomSlight noise from the morning operations of the cable car next to the hotel, but nothing major.
Breakfast can be ordered the night before and delivered straight to your doorstep. It was fantastic and basically a buffet spread right in your own room.
Stayed in October 2023
Reviewed: September 18, 2023
Dr
United States of AmericaEverything was exceptional
Beautiful facility and the owners of the hotel were great! Very accommodating!
Stayed in September 2023
Reviewed: September 8, 2023
Min
TaiwanLiterally everything. The staff, the room and the view from the hotel are fabulous! I love the outdoor jacuzzi very much - we spent entire afternoon watching Matterhorn soaking in hot tub, which is perfection for holiday!
Stayed in August 2023
Reviewed: July 4, 2023
Janice
United States of AmericaThere was some construction in the area next to the hotel which was our view. But that is out of their control. The room temperature was a little warm so we slept with windows open.
Absolutely loved the outdoor garden area and pool with a view of Matterhorn. The size of the property also made for a quiet and relaxing, boutique hotel vibe.
Stayed in July 2023
Reviewed: June 27, 2023
Chad
United States of AmericaWas one of the highlights of our stay in Switzerland. Breakfast in bed, pool looking at the Matterhorn, super nice staff, beautiful amenities/building, close enough to town without being in town. To top it off we got a ride to the train from Mr. Zurbriggen himself. Would no doubt stay here again, would be lovely in winter time.
Stayed in June 2023
Reviewed: June 15, 2023
Yen
TaiwanPerfect room and perfect view! we really enjoy the time in here
Stayed in June 2023
Reviewed: April 27, 2023
Ali
United Arab EmiratesNone.
Full package and the location at the foot of Matterhorn.
Stayed in April 2023
Reviewed: April 11, 2023
Ari
SwitzerlandEverything you need was always ready or a little request away.
The staff was so helpful, and friendly. The service was outstanding!
Stayed in April 2023
Reviewed: February 24, 2023
Yuri
United States of AmericaAmazing location, top-notch service and amenities, family friendly and just all around great atmosphere
Stayed in February 2023
Reviewed: September 28, 2022
Maggie
Singaporethe complimentary shuttle bus was only one-time when you arrive and when you check out.
amazing hotel with great facilities and Matterhorn view. breakfast was sent directly to my room.
Stayed in September 2022
Reviewed: September 6, 2022
Jerome
SwitzerlandOverall, it was an outstanding experience!
Stayed in August 2022
Reviewed: September 4, 2022
Bryan
SwitzerlandView of the Matterhorn was fantastic. Space of the 2 bedroom suite was great with rooms on opposite sides and 2 bathrooms. Family was very pleasant and accommodating.
Stayed in August 2022
Reviewed: August 29, 2022
Jarle
SwitzerlandNothing - nothing at all. We had a perfect time.
A small, quiet, idyllic family-hotel. Very friendly staff and owners, The view is fantastic - direct view to the matterhorn. We loved the romatic candelight-dinner with fondue in the small guarden. We will defenetely book this hotel on our next trip to Zermatt.
Stayed in August 2022
Reviewed: July 17, 2022
So
South KoreaThat I only booked 2 nights…😭
Everything! Pirmin and Moni are genuinely kind and lovely people. They will bend backwards to make sure you have a great time here. Olympia Suite was beyond perfection. It was spacious, equipped with everything you could ever need and had a million dollar view of the Matterhorn! Staying here was the highlight of our 12 day trip across Switzerland. Can’t wait to be back next year!
Stayed in July 2022
Reviewed: June 17, 2022
Faisal
KuwaitNothing! They had it all !
It was near the ski lifts and ski rental is just 1 minute on site !! Amazing experience indeed…the hotel staff were 100/100!!!
Stayed in June 2022
Reviewed: June 16, 2022
Tracy
SingaporeThe entire place is so comfortable and we didn’t want to get out of the apartment and explore Zermatt! 😅
Everything! The hosts, the room (bed, furnishing, space, views), the facilities/pools, the breakfast, etc. The stay is the highlight of our stay in Zermatt and is a destination in itself! Appreciate Pirmin, Moni and Maria hospitality; and also Pirmin’s concern for my son’s sprained ankle, offering an ice pack to reduce swelling.
Stayed in June 2022
Reviewed: October 18, 2021
Fatima
Switzerlandthe staff are too kinde ghey are just like a family, the location is perfect, its like you hug matterhorn 🥰 the room is too beautiful and comfort as well, swimminpool and spa was great, they serve the. reakfast in the room wich is really comfort and can choose the breakfast time,i cant wait to book it again. 😍
Stayed in October 2021
Reviewed: February 13, 2023
Von
Switzerlandwe stayed in the Little Dream Chalet which is an external unit away from the Hotel. An important part of the room feature was a fireplace, which did not work. When asking the staff to fix that the response was that it was not possible. The breakfast was a joke - we got a small portion of bread maybe enough for 1 person and the fruit selection was ridiculous. My recommendation to the Hotel would be to put a little more effort into looking after customers especially when you are hosting them outside of your main building.
the staff was extremely helpful in getting our luggage from one hotel to the other as well as to the train station.
Stayed in February 2023
Reviewed: June 12, 2022
Anonymous
United States of Americaeverything was perfect
the property has everything you need for a relaxing day after hiking or being in the snow. Warm pool, beautiful views and very sweet staff. Monika and Pirmin were extremely gracious and very sweet. I highly recommend this hotel for anyone looking to have a nice relaxing vacation.
Stayed in June 2022
Reviewed: May 8, 2024
Resham
IndiaThere are no comments available for this review
Stayed in April 2024
Showing 1 - 25
Seminyak, Indonesia
San Antonio, USA
Uppsala, Sweden
Fowler, USA
Vienna, Austria
Castelnuovo Parano, Italy
Ruislip, UK
Budapest, Hungary
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content