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  5. Reviews of Schloss Hotel & Spa Pontresina

Reviews of Schloss Hotel & Spa Pontresina This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

via Maistra, 7504 Pontresina, Switzerland

Review Score

Based on 223 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    8.8

  • Facilities

    8.1

  • Staff

    8.5

  • Value for money

    7.6

  • Free WiFi

    8.6

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Showing 1 - 25

  • Reviewed: March 20, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Suite with Panoramic Mountain View and Spa Access
    • Stayed 5 nights
    • Submitted from a mobile device

    Some morning dinner choice is well some morning only some bread and snacks

    Nice rooms and spa

    Stayed in March 2024

  • Reviewed: March 7, 2024

    8.0
    We came to skiing and enjoyed great spa
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Spa Access
    • Stayed 5 nights
    • Submitted from a mobile device

    ambient, view, spa and surrounding was perfect

    Stayed in March 2024

  • Reviewed: March 6, 2024

    7.0
    Good hotel, great staff but felt soleless
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Spa Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Place lacked atmosphere. Vast corridors and the main loby meant it didn't feel cosy. Bar was not a relaxing place to sit and drink and the restaurant was not inviting

    The spa was excellent as was the pool.

    Stayed in March 2024

  • Reviewed: March 5, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior Triple Room with Spa Access
    • Stayed 3 nights
    • Submitted from a mobile device

    I didn't try the spa much as it is only for adults (and kids over 16) and we had our young daughter with us

    Lovely hotel, great staff, amazing breakfast

    Stayed in February 2024

  • Reviewed: February 29, 2024

    8.0
    Overall really enjoyed the stay. Would stay again.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Spa Access
    • Stayed 4 nights

    Parking was a bit of a pain.

    Room was nice great view, staff friendly and helpful throughout, spa was very nice and not too overcrowded which was great. Restaurant was good and was easy to book which was handy.

    Stayed in February 2024

  • Reviewed: February 23, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double interconnecting rooms with Spa Access
    • Stayed 4 nights
    • Submitted from a mobile device

    No direct access to the cross country ski slope because the bridge across the river is gone.

    Stayed in February 2024

  • Reviewed: February 23, 2024

    8.0
    A very pleasant stay where we could relax for the time we were there.
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room with Spa Access
    • Stayed 1 night

    could have provided some milk in the room for tea or coffee.

    the breakfast was excellent. so much food to choose from. The coffee was good and hot. Didn't get to experience the spa, and the pool area was closed for the day for maintenance.

    Stayed in February 2024

  • Reviewed: February 22, 2024

    7.0
    Good value for money
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Spa Access
    • Stayed 4 nights
    • Submitted from a mobile device

    Wenig Personal

    Stayed in February 2024

  • Reviewed: February 15, 2024

    9.0
    For cross country skiing lovers.
    • Leisure trip
    • Solo traveler
    • Superior Single Room with Spa Access
    • Stayed 3 nights
    • Submitted from a mobile device

    It is a pity the bridge to the cross country trails is gone. The dinner was somewhat disappointing.

    It was spacious with a great wellness area. The staff was very helpful.

    Stayed in January 2024

  • Reviewed: February 11, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Spa Access
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast and dinning

    Stayed in February 2024

  • Reviewed: February 3, 2024

    8.0
    Great, Spa amazing
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room with Spa Access
    • Stayed 1 night
    • Submitted from a mobile device

    Lobby needs updating

    Everything

    Stayed in December 2023

  • Reviewed: January 30, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Spa Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Stuff, room

    Location, cleanness

    Stayed in January 2024

  • Reviewed: January 28, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room with Spa Access
    • Stayed 3 nights
    • Submitted from a mobile device

    Water pipes were sometimes noisy. Our room in particular could not be closed completely towards the corridor. Other people with us didn’t have this problem. Some parts of the spa could be maintained better. Some of the water jets didn’t work.

    Breakfast selection was really good. Views and spa are nice. Treated to a free massage on your birthday.

    Stayed in January 2024

  • Reviewed: January 17, 2024

    7.0
    Ok for a night
    • Leisure trip
    • Travelers with friends
    • Superior Triple Room with Spa Access
    • Stayed 1 night
    • Submitted from a mobile device

    Staff is rather indifferent, interiors are dated and worn out in places. Rooms were very hot and stuffy at night. Spa closes already at 8, so one cannot realistically go there after dinner. Also, we explicitly booked a room with three separate beds, but got one large bed with two mattresses (awkward when you are travelling with colleagues) and a sofa that was too short for any of us.

    Spa is a nice feature. Breakfast was okay, rooms are clean and everything mostly works. Overall it's ok for the price point, but I wouldn't stay here if I were planning on spending much time at the hotel during the day.

    Stayed in January 2024

  • Reviewed: December 24, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Spa Access
    • Stayed 2 nights
    • Submitted from a mobile device

    A bit old rooms.

    Yoga was very nice. Very good breakfast.

    Stayed in December 2023

  • Reviewed: December 17, 2023

    8.0
    Really liked it
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Spa Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room was situated right under the dining hall, so we constantly heard chairs and tables moving. The beds were very uncomfortable. And the garage of the hotel is not connected to the hotel so its uncomfortable walking to and from the hotel in bad weather.

    Amazing staff, very helpful and very friendly. Breakfast was great. Views from the room were lovely. The spa was fantastic!!!

    Stayed in December 2023

  • Reviewed: December 12, 2023

    9.0
    Great location for a stayover
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Spa Access
    • Stayed 1 night
    • Submitted from a mobile device

    nil

    Great hotel for a stay over. it was easy to reach via public transport

    Stayed in December 2023

  • Reviewed: September 29, 2023

    9.0
    Wonderful experience with amazing views and very well located to discover and enjoy the area
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Spa Access
    • Stayed 2 nights
    • Submitted from a mobile device

    The mattresses were a little hard for me. Maybe the offer of a mattress pad could solve it.

    The view from the room to the Glacier, river and the mountains is amazing. The room in a modern style had everything you need, included kettle, tea and coffee, flat tv, table and chair and big closet. The bed was a two 90 cm beds, Swiss style, dressed as double bed. The toilet also very complete, including bidet. Everything was very clean. No noise from neighbors or corridor or cars as the room gave to the river. People at the reception and at the spa were very friendly and helpful and speaking several languages, including Italian, English, Spanish and German. They were making all the possible to serve our needs, like giving back the Guest card at a cable card station. Breakfast is very good, served as buffet. The huge breakfast room offers as well amazing views and makes you feel you are in a castle. Spa is very nice with different kinds of sauna. The garden next to the pool, which is in another floor, is a very well cared space inviting to relax and be surrounded by nature. We were offered some complimentary parking place next to the hotel. The hotel offers the Sommer Guest Card starting from 2 nights' stay, which includes cable cars and buses in the area and is a great benefit. The location allows you to walk to some nice restaurants nearby, take bus and just be at a very quiet area. The hall of the hotel is beautiful.

    Stayed in September 2023

  • Reviewed: September 17, 2023

    9.0
    Would love to return one day.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Spa Access
    • Stayed 1 night

    We had a lovely room with lovely views of the river and mountains. The hotel is in a wonderful location. The breakfast was excellent. Wish we could have stayed longer.

    Stayed in September 2023

  • Reviewed: September 10, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Spa Access
    • Stayed 3 nights

    Hard bed.

    Location, facilities, professional staff with serviced mind, tourist card for free public transport and cable cars.

    Stayed in September 2023

  • Reviewed: April 9, 2023

    9.0
    Enjoyed this wonderful hotel
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room with Spa Access
    • Stayed 1 night
    • Submitted from a mobile device

    Very friendly employees. Enjoyed the nice Spa facility. Clean. Covered parking. Delicious breakfast

    Stayed in April 2023

  • Reviewed: April 1, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room with Spa Access
    • Stayed 1 night

    In terms of cleanliness of the exterior of the hotel could be improved. The breakfast options were limited in terms of vegan options. The hotel seemed a bit deserted in terms of number of guests staying there.

    The hotel overall was quite nice. Loved the interiors of the hotel. The room was smaller than expected but nice. Location was quite good.

    Stayed in March 2023

  • Reviewed: March 26, 2023

    9.0
    beautiful place to relax with the family in j the mountains
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room with Spa Access
    • Stayed 3 nights
    • Submitted from a mobile device

    great breakfasts, spa and kids play area

    Stayed in March 2023

  • Reviewed: March 16, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Superior Single Room with Spa Access
    • Stayed 1 night
    • Submitted from a mobile device

    it’s a small annoyance but I asked about early breakfast because many guests had a ski race the next morning and was told no so I bought my own ( fine). the next day when I left early I saw that indeed there had been breakfast early for the guests.

    room felt quite private, pillows were quite nice. very clean.

    Stayed in March 2023

  • Reviewed: March 14, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Spa Access
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing.

    Spa was great after going out on the trails. Breakfast delicious. Parking indoors very handy. Great location.

    Stayed in March 2023

Showing 1 - 25

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