Kanonenstrasse, 6003 Lucerne, Switzerland
#14 of 77 hotels in Lucerne
Guests' ChoiceBased on 776 hotel reviews
8.8Cleanliness
9.1
Comfort
9.1
Location
9.5
Facilities
8.7
Staff
9.1
Value for money
8.2
Free Wifi
8.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 26, 2024
Jingting
SingaporeBit far from city
clean and nice view
Stayed in May 2024
Reviewed: May 26, 2024
Avril
SwitzerlandRooms too warm. Room for an armchair to watch TV.
Location. Friendly staff.
Stayed in April 2024
Reviewed: May 24, 2024
R
United States of AmericaPricey, even by Paris standards, but then again Switzerland appears to be one of the most expensive countries in Europe. And, at least, we received excellent accommodations, views, and service for our money.
The perfect spot for a celebratory trip to the homeland of my ancestors. Quite expensive, but worth it. The hillside location affords a spectacular view of the city, lake, and snow-covered mountains - especially lovely from our spacious terrace. The room and bedding were superbly comfortable and bathed in natural light from huge windows and French door. The fridge was re-stocked daily with water, juice, and beer - gratis. The breakfast buffet was extensive and delicious. Wonderful cheeses, cold cuts, lax, yogurt, fruit, fresh juices, absolutely wonderful pastries, croissants, and various breads, extensive hot items - eggs, sausage, pancakes and omelets to order. Excellent for dinner as well. From the cheerful and helpful driver who picked us up at the train station and then delivered our luggage to the room - to the attentive chamber maids - to the welcoming front desk staff to the marvelous restaurant servers, the hotel's SERVICE went above and beyond. Six stars! Just one example: a front desk clerk who, on a Saturday evening, after hours when no businesses were answering their phones, managed to track down a chauffer's private cell phone to arrange a car to the Zurich airport the next morning. Despite the chilly and cloudy weather, our stay at Chateau Gutsch was a joy and we hope to return soon.
Stayed in May 2024
Reviewed: May 21, 2024
Ritesh
IndiaThe 2 restaurants. There is hardly any choice for a proper dinner. The breakfast could also have been better.
The ambience of the hotel and its location on the hill. The staff is also very friendly.
Stayed in May 2024
Reviewed: May 17, 2024
Estelle7777
SwitzerlandWe will be happier with softer and more fluffy towels and bathrobes on our next visit :-)
The impressive historic building is well taken care of. Our room with a view and balcony was in excellent condition, and the bed was comfortable. We enjoyed a small but thorough selection of the complimentary mini-bar. We were pleasantly surprised with how the old-looking window isolates outside noise well. The reception team was very tentative, and the barman was superb. After enjoying the evening concert at KKL, the late-night snacks and choices of cocktail selection easily exceeded our expectations. Due to work on the funicular, the shuttle bus service was very useful, and the drivers were friendly, too. Overall, we are delighted and are already looking at availabilities for future concert dates.
Stayed in May 2024
Reviewed: May 14, 2024
Alix
Switzerlandn/a
unique location, with an amazing view
Stayed in May 2024
Reviewed: May 12, 2024
Nilufer
TurkeyRoom size,we have stayed dublex room and it wasn’t big enough for 3 persons.Breakfast could be better for sweet choices.parking must be free
Location,the bar,breakfast room ,being in historical place,
Stayed in April 2024
Reviewed: May 11, 2024
Michelle
United States of AmericaNot a thing!
Seclusive yet not too inconvenient, especially with the complimentary city pass, with spectacular views of Lucerne. Sufficiently staffed and equipped to make my stay as comfortable as possible.
Stayed in May 2024
Reviewed: May 11, 2024
Georgia
AustraliaAmazing lookout and comfortable rooms, if you take the funicular down the mountain it’s a short walking distance to all the main attractions. The location is very convenient. There were also some walking paths, but we didn’t have time to explore unfortunately. We had dinner at the restaurant and it was great. We stayed here for a couple of nights and wished we were staying longer.
Stayed in May 2024
Reviewed: May 7, 2024
Azadeh
AustraliaNeighbourhood is a bit dodgy. Wifi was not working in the room and even though we asked they didn’t rectify the issue.
Beautiful hotel, views and the terrace are breathtaking ambience is unique. Breakfast was nice. Shower was amazing with Molten Brown products. Mini bar refill was great.
Stayed in April 2024
Reviewed: May 6, 2024
Chun
Hong KongParking can be offered given the price of the hotel.
Great hotel with superb view and the ancient chateau charm.
Stayed in May 2024
Reviewed: May 4, 2024
Marian
United KingdomNothing to not like for us.
Everything at Chateaux Gutsch was just wonderful for our holiday. Wonderful location with fantastic views over the mountains and lake, the hotel is high up (giving the great views) but by using the free funicular it takes you to street level in a few minutes. Everywhere inside and out was spotlessly clean, very comfortable beds, quality towels, bed linen and toiletries. Continental breakfast was good with freshly cooked omlettes or however you prefer your eggs served to your table. The evening restaurant was expensive but we booked a table one evening and really enjoyed the choice of dishes. Every member of staff that we met from the time we arrived (with a welcome drink) to the time we left 6 days later were very helpful, professional but friendly too and are an absolute credit to the hotel. We liked everything about this hotel and as we spent everyday outside enjoying the scenery of Switzerland, it was a lovely place to come back to each evening.
Stayed in April 2024
Reviewed: May 3, 2024
Muneerah
Saudi ArabiaNone
Amazing
Stayed in May 2024
Reviewed: May 1, 2024
Kathryn
United KingdomNothing
Amazing decor and so welcoming. Lovely bedrooms and very accommodating when asking for anything e.g. booking the bar/restaurant or getting a kettle to the room. Overall the best hotel we’ve ever stayed in. Already would love to come back!
Stayed in April 2024
Reviewed: April 29, 2024
Joshua
United States of AmericaUnfortunately you are at the mercy of the funicular to ride up. When we showed up one of them was broken/down for maintenance and then on our last night the other one broke down. If you drive a car it isn’t a big deal but it did suck for us to go do laundry and get out and stuff it required either a physical hike or a bolt ride of 10+ CHF
Very nice property with excellent views.
Stayed in April 2024
Reviewed: April 26, 2024
Dent
SpainThe shower head in the room was small and the shower not very powerful
The location was excellent and the bar area
Stayed in April 2024
Reviewed: April 24, 2024
Margaret
AustraliaNo tea or coffee making facilities in room
View was amazing. Staff friendly and helpful. Breakfast excellent. Mini bar replenished daily at no extra cost.Enjoyed the access by funicular.A lovely stay
Stayed in April 2024
Reviewed: April 23, 2024
Yuri
United KingdomAll the staff was super helpful and the accommodations are really cozy and spacious. Will definitely get back
Stayed in April 2024
Reviewed: April 22, 2024
Margaret
AustraliaCoffee making facilities in our room would have been helpful
Position was amazing. Breakfast had great choices and wonderful staff. Room comfortable. We stayed for 5 nights making use of most facilities. What a pleasure. Thank you to all the great helpful staff. Would recommend to anybody
Stayed in April 2024
Reviewed: April 22, 2024
Paula
United States of AmericaRecommend advising guests who are using public transport that there are a lot of stairs to climb.
Stayed in April 2024
Reviewed: April 21, 2024
Sandra
United States of AmericaBeautiful location. Property well maintained. Excellent staff.
Stayed in April 2024
Reviewed: April 19, 2024
Jade
United KingdomThe rail line that went up to the hotel was alittle grubby and dark. (Although still felt very safe) Empty bottles left on the side and only one lift worked. So this took along time to collect you. Also it was very hard to carry the cases up the stairs to reception from here. But we are young-ish and semi fit so we managed. I did kind of enjoy traveling up to out castle at the end of the day.
The best views in the city. I like the regal decor and the dark moody bar that over looks the city. The bedrooms are very clean and have a knod to the traditional style. My room 46, also over looked the city and lake, fantastic view. The lift was quick, didn't wait long to get to the 4th floor in the hotel. The room wash very warm so slept with window open, this ment you could hear the train line below but that didn't bother us.
Stayed in April 2024
Reviewed: April 17, 2024
James
United States of AmericaNothing, seriously, nothing negative
So amazing, so unique, so welcoming and an amazing location , breakfast was excellent
Stayed in April 2024
Reviewed: April 13, 2024
Hannah
SwitzerlandFantastic views, clean and luxurious, helpful staff
Stayed in April 2024
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