Location

Stayed in April 2024

The bath had a bath plug that was tricky to operate. My partner almost cut their finger off trying to dislodge the plug. Perhaps a differently designed plug would be better. Also the big TV in the bedroom didn't have captions enabled despite our efforts to engage the staff to press the buttons to unlock the subtitle feature on the TV as we are Deaf customers and need access to captions.

Clean, spacious rooms to our liking. My partner in particular liked the roomy bath in the bathroom with its own TV which was captioned, what a perfect experience of relaxing in the bath and watching the TV at the same time!

Stayed in April 2024

The view was of rubbish on the roof outside. Pool was out of order.

Great room, comfy bed

Stayed in April 2024

My only complaint relates to only having one coffee machine at the Breakfast Restaurant. First world problems! One machine was not enough and it meant longer than necessary queues. Staff also had to regularly top up the milk etc just to keep up with demand which added further to time spent in queues. As a minimum, I would recommend an extra coffee machine or better still that the coffee order be taken and served by a waiter/waitress if possible.

We liked the Room, the beautiful view, the room service & the comfort of the beds and seating. On check in we were apparently upgraded to a better room which was appreciated.

Stayed in April 2024

Lots of construction around the place meant it wasn’t relaxing. Pav bar doesnt offer a good selection of wines. Reception didn’t recognise the package I had purchased included parking. Had to show proof through Booking website

By the river

Stayed in April 2024

Having to pay 100 dollars per night deposit. Which I still haven't received a refund for yet. Why can you not just hold a pending amount?

Location, size of rooms cleanliness and the facilities

Stayed in March 2024

Spa was broken, our phone in our room didn’t work, air con played up

The view.

Stayed in April 2024

There are works being carried out for the new green bridge and it impacts the entrance

Great view from the room, excellent location

Stayed in April 2024

The breakfast as the restaurant was large and industrial. I found it noisy and the food average.

I liked the view the beautiful building and the proximity to town. The rooms were gorgeous

Stayed in April 2024

The communal areas lacked atmosphere and the bar closed really early (it was Bank holiday weekend). The room didn’t get cleaned until very late and sometimes we came back from a. Day out and it still hadn’t been done.

Location was great - on the river and next to the botanical gardens. Easy to walk into the city. Nice room, comfy bed. The pool was nice and the gym was good

Stayed in April 2024

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I wish bedsheets smelled better.

Stayed in April 2024

Lumpy bumpy mattress topper, like sleeping on pebbles. Took it off so all good after that.

Good location great view of the river and story bridge.

Stayed in April 2024

Nice view out onto the river but corner room would have been even better if bed was against the wall with the view in front instead of blocking it.

Stayed in April 2024

A little dated

Great location, staff are super friendly and helpful.

Stayed in April 2024

The price for what was offered was not what I was expected costed more for what I was given

I liked the food it tasted good

Stayed in April 2024

I was disappointed with the venue for breakfast. Whilst it had a lovely position overlooking the river the grill was not in keeping with the style of the hotel & was a bit tired looking. Unfortunately the bed was very soft & saggy. I did not have a comfortable nights sleep.

The property was in the perfect location to showcase Brisbane, in all its sun shining glory, to our friends who were visiting from Scotland. The staff were professional & helpful & welcoming.

Stayed in April 2024

I got the room facing backside of the hotel with no particular view.

Beautiful park right in front of the hotel. Nearby market.

Stayed in January 2024

Dusting of bedside tables and surfaces not up to standard and dusting under television hasn’t been done for a long time. Tea bags and milk not replenished on any day had to call housekeeping each time. Not enough banana lounges around the pool and the 5 that are there are well worn with rusty feet. Nasi goreng and curry puffs were very dry.

Location was excellent Old world charm Staff very friendly and helpful Relaxing outdoor courtyard

Stayed in April 2024

I thought the parking fee was a bit high especially as there is no lift

The room was very comfortable and clean and the staff was very helpful and friendly

Stayed in April 2024

Facilities were great, great location and overall really enjoyed our stay.

Stayed in April 2024

The room we were allocated had a view of the construction of the bridge so outlook could have been better

Location of hotel was wonderful ,near Botanic Gardens and city , breakfast was very nice.

Stayed in April 2024

La Boca restaurant. Superb outlook, food not exceptional, an eye fillet steak requested as medium rare was full of nerves and overcooked.music too loud even outside.

Stayed in March 2024

Key didn’t work to begin with and tv didn’t work but fixed within minutes and staff were super helpful and friendly. so only minor inconveniences

Breakfast was average but the staff were amazing and the room was comfy and spacious

Stayed in March 2024

The spa was broken

Location and views were awesome. Loved the buffet breakfast!

Stayed in March 2024

spa was out of use

great location

Stayed in April 2024