169 Castlereagh Street, Sydney Central Business District, 2000 Sydney, Australia
#201 of 325 hotels in Sydney
Guests' ChoiceBased on 2082 hotel reviews
7.7Cleanliness
8.5
Comfort
8.4
Location
9.3
Facilities
7.7
Staff
8.6
Value for money
8.0
Free Wifi
7.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 18, 2024
Sharon
AustraliaUnfortunately we were there when extensive building was happening around the hotel which was very loud and dusty. It did intrude on our stay but I guess that's progress and won't stop us returning. Staff did well under the circumstances.
We enjoyed the ambience, old style gentlemen's club with significant history. We thought that the rickety old lift added charm. The furnishings were stylish and comfortable. The buffet breakfast was delicious.
Stayed in June 2024
Reviewed: June 17, 2024
Jacinta
AustraliaNice room. Was small but nicely decorated.
Stayed in June 2024
Reviewed: June 15, 2024
Mark
New ZealandLovely oasis right in the heart of the central city. Staff were very helpful and friendly. The breakfast is superb. Old world charm - serves the location very well. Rooms were spotless
Stayed in June 2024
Reviewed: June 15, 2024
Mccarthy
AustraliaThe buffet breakfast had very little options and was actually empty at 8-30am when we went to eat.
Staff were nice, rooms were comfortable.
Stayed in June 2024
Reviewed: June 14, 2024
Joanne
AustraliaNo breakfast ran out
Location great
Stayed in June 2024
Reviewed: June 13, 2024
Kaylene
AustraliaLifts were a little slow. Masybe need upgrading.
Beautiful place to stay in and very friendly staff. Food was excellent and service was as well. Great central spot.
Stayed in June 2024
Reviewed: June 12, 2024
Martin
AustraliaNothing. Even the batteries in the TV remote were replaced promptly.
Nicely appointed room. With comfy bed and great facilities. Well located to places of interest and easy to access from public transport. Great place for a city getaway for couples.
Stayed in June 2024
Reviewed: June 11, 2024
Ann-maree
AustraliaPerfect city location, a short walk from Pitt Street Mall. The room, while not extremely big, was clean and inviting. The bed was probably the best I've ever slept in. A quiet little oasis hidden within the hustle and bustle that is Sydney.
Stayed in June 2024
Reviewed: June 11, 2024
Angela
AustraliaLight weight bedding and choice of pillows
Stayed in June 2024
Reviewed: June 11, 2024
Brett
United States of Americamini bar selection was limited
Location was amazing
Stayed in June 2024
Reviewed: June 10, 2024
Bronwyn
Australiabathroom door did not shut completely
location was great and quiet, room spacious and comfy bed
Stayed in June 2024
Reviewed: June 10, 2024
David
AustraliaNoise from other guests in the hallway late at night Door to toilet did not close all the way Shower was disappointing as it took a long time for the hot water to come through and then hard to regulate to get the correct temperature.
Location suited for my activities I attended. ability to drop of our bags when we arrived Staff where freindly and happy to help checkin was easy as well as check out
Stayed in June 2024
Reviewed: June 8, 2024
Kaye
AustraliaAs an older female visitor who was going to an event it would have been nice to have a well lit mirror to put makeup on with. There were mirrors but they are set quite far back from the edge of the vanity and were not great for applying makeup with.
It’s central location. Very easy to catch public transport from. The breakfast that is provided was excellent. The coffee shop next door makes the best coffee.
Stayed in June 2024
Reviewed: June 6, 2024
Ray
ItalyAll good for the price.
The breakfast was good value. Handy to some attractions.
Stayed in June 2024
Reviewed: June 5, 2024
Julie
AustraliaI couldn't get to sleep in the airless room. But it was quite quiet considering it's central location.
Lovely old building
Stayed in June 2024
Reviewed: June 3, 2024
Melanie
AustraliaOld world charm
Stayed in June 2024
Reviewed: June 3, 2024
Alison
AustraliaCentral location, very handy to venues and public transport to what I was visiting.
Stayed in May 2024
Reviewed: June 3, 2024
Titaporn
ThailandSmall room.
Great location. Nice and clean. Friendly and helpful staff.
Stayed in May 2024
Reviewed: June 3, 2024
Paul
AustraliaLocation to where i needed to go was great.
Stayed in May 2024
Reviewed: May 31, 2024
Susan
AustraliaBathroom
Great staff great location
Stayed in May 2024
Reviewed: May 29, 2024
Karen
New ZealandThe room was quite small. The bathroom had been recently upgraded but there was still grout smeared on the tiles. This really needs to be cleaned off and the tiles polished.
The staff were amazing. they went above and beyond to make our stay a happy one.
Stayed in May 2024
Reviewed: May 29, 2024
Nicola
New ZealandTiny bathroom and door didn't really shut properly.
Comfy beds, great location, and friendly staff.
Stayed in May 2024
Reviewed: May 26, 2024
Mark
AustraliaRoom was a little small,
Superb location, hotel was quaint and unique, overall excellent value for money. Will definitely book again
Stayed in May 2024
Reviewed: May 26, 2024
Wayne
AustraliaSmaller room than usual in more modern hotels. Sliding door on small bathroom didn’t fit.
Cute older “boutique” style. Location.
Stayed in May 2024
Marrakesh, Morocco
Rome, Italy
Zandvoort, Netherlands
Zakopane, Poland
Moalboal, Philippines
Gordonʼs Bay, South Africa
Warsaw, Poland
Szczecin, Poland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content