Very friendly staff and nice safe location. They offer extra amenities like a spa that they let me use even after checkout due to a late flight. Would recommend!

Stayed in June 2024

I didn’t like that there’s a charge if you take a taxi outside the property, something nobody in the hotel told us.

I like the location.

Stayed in April 2024

The balcony opened out onto a large "chute" with buildings all around. They put up a beautiful mural but not much fresh air came in which is what we were looking for.

Nicholas at the front desk so super helpful. We had a suite with one bedroom (with a door which was key) and two bathrooms. The "sofa" in the living area was more like a twin bed which was perfect for our needs (2 sisters traveling together).

Stayed in March 2024

You have to ask for ice to be delivered to your room - i.e., no central place where you can get it yourself. While we had a small kitchen area, we did not have any basic kitchen items like a bowl to put chips in, or dishsoap and a towel to wash glasses.

The location is ideal in Recoleta for visiting the famous Recoleta Cemetary and the Recoleta Park (home to a crafts market on Sundays from 12p - ??). It is a very walkable area with many restaurants and a grocery store nearby. We loved being greeted by a fellow American, and all the staff were polite and helpful. Our suite was quite spacious, though our view was a painted inner courtyard. The breakfast spread included many options, though ordering an omelet or fried or poached egg is extra (even though it does not say so on the menu card).

Stayed in February 2024

The safe . It was faulty

Quiet room

Stayed in December 2023

There was no free coffee in the rooms, which is standard in many places.

The employees are very competent and helpful.

Stayed in January 2024

Hard to understand our bill by talking with staff. We had Argentine friend ask staff about it.

Great location for park and museums and Volta ice cream.

Stayed in January 2024

It took a long time to get hot water in the shower, and the fixtures were a little old

Great location and friendly, helpful staff

Stayed in December 2023

Needs refurbishing

Rooms were spacious, great location.

Stayed in December 2023

It is time to put new towels and do a touch up in the bathrooms.

the location is magnificent!

Stayed in December 2023

Air condition very noise

Staff super nice

Stayed in November 2023

Room was a bit small

The staff were all very good:)

Stayed in November 2023

Room location

Breakfast great … room was interior so a little gloomy.

Stayed in November 2023

A bit noisy. Since the property is in a prime location, it faces a busy street so you can hear the street traffic at night. Could be resolved with some double panned windows. Additionally, there was construction happening during my stay that began in the morning. I recommend they warn guests when checking in and as a nice gesture provide ear plugs while the work is happening.

Nice size property. Very clean and modernized.

Stayed in November 2023

Needs some repairs and upgrades en common areas moldings needs paint , doors bathrooms touch ups , furniture dated , I understand the economic situation but a little paint can do the job .

The staff very friendly

Stayed in October 2023

All good

Location was fantastic. Room was very spacious and the staff was great

Stayed in October 2023

Poor WiFi. Room Size

Location and staff

Stayed in September 2023

Nice apartment with leaving room and 2 bedrooms. Great staff. Good breakfast. Cozy hotel

Stayed in July 2023

Nothing to say

It’s Cozy Clean Good staff

Stayed in August 2023

Fantastic location, very spacious room with balcony, super clean, good breakfast and amazing staff!

Stayed in August 2023

The rooms were small and noisy and the breakfast was very basic

Location ia excellent

Stayed in August 2023

- The coffee at breakfast was like tar/way too strong - We travel the world regularly and this is the first time we’ve ever stayed at a 4/5 star hotel with a Nespresso machine in the room, where they actually charged for a Nespresso pod! Bizarre! - The mattresses are old and could do with replacing

- The staff are very friendly and welcoming - Breakfast was simple but great! - Excellent location - Nice design

Stayed in August 2023

Staff was superb! Very friendly and efficient organising restaurants reservations and tours. Very knowledgable of local area . Special thanks to Nicolas and Florência!

Stayed in July 2023

Gym could be improved and internet a bit slow at times but nothing to stress about.

The staff of CasaSur Recoleta made me feel at home from the moment I arrived, everyone from the front desk, restaurant servers and housekeeping. The place is in a prime location with restaurants, shopping and cafes at walking distance. Will definitely come back.

Stayed in June 2023