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Reviews of Hotel MU & SPA This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Av. La Cortinada, Urb. Massanelles, AD300 La Cortinada, Andorra

#2 of 2 hotels in La Cortinada

Guests' Choice

Review Score

Based on 73 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.4

  • Location

    8.2

  • Facilities

    8.0

  • Staff

    8.7

  • Value for money

    8.1

  • Free Wifi

    7.4

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Showing 1 - 25

  • Reviewed: May 13, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    I was expecting large space

    Location

    Stayed in May 2024

  • Reviewed: April 22, 2024

    8.0
    Basic hotel with nice service
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    There were a couple of things broken in the bathroom, the mechanic sink plug and the showerhead could use a replacement. The interphone didn't work so I had to go downstairs to ask for room service, but the nice lady did give me a discount when it was time to pay.

    The hotel staff was very nice, the lady at the front desk helped us to make a call when we realised we got an eSIM with no phone calls and had to book a restaurant. The room was clean and the beds comfortable, we slept very well. We didn't try the spa so not rating it.

    Stayed in April 2024

  • Reviewed: December 20, 2023

    8.0
    Lovely place!
    • Leisure trip
    • Travelers with friends
    • Standard Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The reception staff were excellent, very helpful and kind!

    Stayed in December 2023

  • Reviewed: August 8, 2023

    8.0
    It was a good stay ..Location is good .
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Room is little small.

    The location is good

    Stayed in July 2023

  • Reviewed: August 7, 2023

    9.0
    Super nice small hotel, very clean, nice personal.
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 2 nights

    Wi-fi is very bad and slow. You'll need to go to the lobby, if you want to use internet.

    Super nice small hotel, very clean, nice personal.

    Stayed in August 2023

  • Reviewed: July 31, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Place and staff

    Stayed in July 2023

  • Reviewed: March 21, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Suite
    • Stayed 2 nights

    Internet did not reach the room. On the first night Internet did not work. In 2023 there is no excuse for that. Less points for this.

    Good Size of the room. Modern Nice Hotel with a good value for money. Not too difficult to park the car.

    Stayed in March 2023

  • Reviewed: January 18, 2023

    8.0
    Decent hotel 5 mins drive from the slopes
    • Leisure trip
    • Travelers with friends
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    we went to new years eve, but still 130 for dinner per person. We no dietary option... The decor is in sync with the naming not necessarily is the best way.

    decent room, decent facilities, the fact that you can book the spa and don't have to be weird with strangers thats a nice touch. Felt a bit like a family hotel with all the local gathering for the new years, trying to munch their grapes. Stuff is also quite helpful.

    Stayed in January 2023

  • Reviewed: December 2, 2022

    9.0
    Great spot!
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 1 night
    • Submitted from a mobile device

    2nd stay, will be back, all good!

    Stayed in October 2022

  • Reviewed: October 10, 2022

    7.0
    Hotel good breakfast not.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The breakfast was disappointing. . The eggs and bacon were never warm enough and the quality of the flakes and museli was poor. The breakfast does not reflect a 4 star hotel.

    The hotel suited our stay, parking was free and the room was good.

    Stayed in October 2022

  • Reviewed: September 2, 2022

    7.0
    comfortable no frills stop over
    • Leisure trip
    • Solo traveler
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Smokers on other balconies meant I had to keep my window shut in the hot weather - didn’t have air con in the room

    good breakfast - staff didn’t speak english but were very patient with me and worked hard to make sure we understood each other. Underground parking was perfect for motorcycle travel, but be warned it’s not easy to get out as the sensor doesn’t recognise a bike, and I had to park on a steep slope and run round the front, put in the code to open the door and then start my bike on a steep slope to get it out. Manageable but a faff.

    Stayed in August 2022

  • Reviewed: August 21, 2022

    7.0
    Bad timing?
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    The lift was in maintenance for 3 days... has some problems. The Fridge on the room was not working, we ask to be fixed and they never did. The room was cleaned but they left cleaning micro-fiber towel in the room.

    Location

    Stayed in August 2022

  • Reviewed: August 18, 2022

    8.0
    Good place
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 1 night

    the internet is very bad, and there is no parking, just a quick drop off spot. We were lucky to find the few spots left around the hotel and for free since it was on a festivity.

    We got the suite and it was very spacious. People at the reception were very nice and helpful. The room is ok, comfy bed, bathroom with everything. Overall a great experience and we would recommend it

    Stayed in August 2022

  • Reviewed: August 16, 2022

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    the network is nearly unusable

    excellent breakfast, location, service.......

    Stayed in August 2022

  • Reviewed: July 26, 2022

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Sauna was nice but had to be reserved and cost extra

    Stayed in June 2022

  • Reviewed: September 20, 2021

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nil

    Clean rooms friendly staff

    Stayed in September 2021

  • Reviewed: August 9, 2021

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms a bit too small, a bit basic.

    Clean, quiet, ok.

    Stayed in August 2021

  • Reviewed: August 4, 2021

    9.0
    The area where is situated is stunning
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The minibar didn’t work

    Nice view, clean, nice staff

    Stayed in July 2021

  • Reviewed: July 4, 2021

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Spa and owner were excellent 😄 thank you

    Stayed in July 2021

  • Reviewed: April 6, 2024

    6.0
    Nice hotel, just not exactly what we expected.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The WiFi did not work well in our room. The name of the hotel suggest to be a Spa. If you want to use those facilities you have to pay 15€ per person for one hour. We booked a time slot but nobody was there to check. The whirlpool does not "whirl", so it is basically a big bathtub. Everything felt a little weird but the 2 saunas were actually nice. At the time, we were there the parking from the hotel was under construction, but we could park on the street right in front of the hotel for 1€/h (only charged from 9 am to 8 pm).

    Staff was extremly friendly and helpfull. Room was nice. Saunas were nice, BUT see below...

    Stayed in March 2024

  • Reviewed: January 4, 2024

    1.0
    My experience at this supposed 4-star hotel was surprisingly disappointing. Non-functional Wi-Fi, uncomfortably small be
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel was dirty, the beds were small, the staff was rude, and they didn't address issues. The Wi-Fi didn't work, the towels were dirty. I definitely wouldn't return.

    Nothing

    Stayed in January 2024

  • Reviewed: January 2, 2024

    10
    Great hotel
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No free parking as advertised

    The reception staff are amazing,great breakfast to set you up for the day. Location is very good for the ski resorts Amazing restuarant right next door

    Stayed in January 2024

  • Reviewed: July 27, 2023

    5.0
    Sleep was not easy due to paper thin walls and tiled floors amplifying every noise
    • Leisure trip
    • Solo traveler
    • Twin Room
    • Stayed 1 night

    Carpeted floors. Better insulated walls

    Paper thin walls. Every noise heard. Window/Door to balcony didn't open.

    Stayed in July 2023

  • Reviewed: July 24, 2023

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Twin Room
    • Stayed 1 night

    Parking expensive and only for small cars, better to just aim for street parking. Breakfast wasn't impressive.

    Room was nice, albeit a door and phone didn't work.

    Stayed in July 2023

Showing 1 - 25

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