Hotel Jakarta Amsterdam is a unique sustainable hotel in Amsterdam at the IJ river, at the former location where ships left for Jakarta.
John
United States of America
My wife and I want to express our sincerest and heartfelt thank you to all of the hotel staff that we came in contact with including but not limited to Tess, Lima, Chantal’s, Sinl, Ayla and Noha and the young lady that checked us in Sunday. I trust the spelling is correct. I wish I had everyone’s name to give them a shout out. Don’t forget the bartender and Polish lad at 8th floor bar. We checked out this morning.
Your staff should be commended for their professional customer service attitudes. No one ever says no we can’t to it. They will say I don’t know but I will check with my colleagues and return with an answer. Someone worked with my wife on our first full day morning Monday I think for a long time to educate her on site seeing activities, public transportation access, and a general overview of the Amsterdam area. We observed how everyone pitches in, multitasking to do whatever is necessary to enhance and maximize the guest experience. When I asked for directions to the nearest post office to mail a package home, Tess told us about the package mailing service offered by the hotel that saved us a trip to the post office and added the charges to our bill. It’s extremely refreshing to receive this level of service today. So, we stand up and cheer, clap our hands and holler thank you for making our stay wonderful and memorable.
Please share with the entire staff. It’s clear as day you select highly motivated professionals and train them well as I said before to maximize the guest experience.
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