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The room was REALLY hot, and the only form of AC was this tiny manual one that just blew lukewarm air so that wasn’t fun. The shower drain also didn’t drain and after a 5 minute shower, all of the water was flooding over, but I mentioned this to Andre and he said he’d fix it. Plus I was only there for one night so it wasn’t a big deal. Here’s where my very poor rating comes from: Upon arrival, I asked if it was ok if I paid for the room on departure and they said it was ok. I wanted to check out this waterfall about 20 min by car from the lodge, and then go straight to the airport after. Since there were no Ubers around the area (it’s pretty isolated) Andre offered to drive me to the waterfall and then come back and pick me up and take me to the airport. I thought this was such a kind gesture since he did not say anything about it costing money. I probably should have known, but we had all good chats and got to know each other so I thought he was just offering. I packed up all my things and headed to the living room to pay when Andre said they ONLY accept cash. I had been paying with card my whole trip and only had like $7 in colones so I told him I would need to go to an ATM. He drove me there, and my card kept getting rejected most likely due to me being in another country. I told him this and asked if he had Venmo or PayPal or Zelle or anything to do a bank transfer. He said no, but my flight was soon so we continued to drive to the airport. He then asked his sister if she had PayPal and she said yes, so I thought ok perfect I’ll just PayPal her. I didn’t have any wifi to get a connection to PayPal and so Andre used his hotspot from his phone but my app continuously said it couldn’t log in. Only then did he tell me that the full amount was going to be 100 dollars. My room was only $42 so I was confused about that price and then he said he was charging me for the ride. I thought that it was so sneaky for him to spring that on me on the way to (continued)

Breakfast was excellent and the service was great. I had to get on the road so I was worried about how long it might take but there were very quick.

I liked the convenience of having everything there, pool, restaurants, gift shop, and the tours and adventures office. The grounds were beautiful and the staff was wonderful. I really enjoyed the breakfast buffet.

Very friendly staff. They spoke English well but also were patient with my practicing Spanish Breakfast was very good.

The staff speak good English and are very helpful. Almenia recommends good brunch restaurants, and always offering tips and advice. So is Alicia who helps me get a taxi to the airport. The hotel has the ambience of a hacienda. Outside on both sides of the highway are many restaurants including the regular fast food joints.

While I have no issue with room, I have a very bad experience with the staff (Hailey from front desk).

The location and quiet atmosphere at night.

The staff was phenomenal, the food was excellent, 10/10!

Amazing friendly staff. Place was very clean and secure - well equipped kitchen with stores close by. Free coffee and wifi which was quite good.AC in bedrooms worked well. Lots of bathrooms with clean showers with working hot water.